Emerging information technologies like composite and multi-tier applications, service oriented architectures (SOA), virtualization, grid and cluster computing, and Web Service-based application delivery create an extraordinary opportunity for IT managers. With these dynamic technologies, they can provide business owners with IT services that are extremely flexible and agile, driving a more dynamic and competitive business.
Changing your business processes can often be a daunting task. If what you’ve done in the past has always worked, why won’t it continue to work? This can be a dangerous line of thinking, as emerging technologies are constantly providing new ways for you to operate and grow your business. Digital transformation is the process of integrating these new technologies to maximize productivity, efficiency, and value.
This white paper and webcast from IDC—made available by Epicor—explores why more and more manufacturers are upgrading their enterprise resource planning (ERP) software and utilizing digital technologies in their products and processes.
Download the white paper and webcast to learn more about how digital transformation can benefit your organization.
Renewed interest in Virtualized Desktop Infrastructure (VDI) comes largely from the need to solve mobility and BYOD demands. Though traditional VDI vendors bring their own solutions to market, isn’t it time to consider smarter alternatives? By focusing on where VDI excels, where it falls short, and where web and cloud services can be most compatible, agencies can take a smarter approach to these difficult decisions. See the tradeoffs in plain English, and learn why more agencies are taking notice to emerging cloud technologies through this exclusive executive summary.
More and more, your customers are connecting to your products and services on their mobile devices. So if your goal is to provide great customer service, that’s where you need to be: in the app, interacting with customers.
Join this webinar to hear industry experts discuss how in-app support will be the next era of customer service. Emerging mobile technologies are posing new challenges and opportunities — are you and your support team prepared?
Attend this live webinar to learn:
• Ways to evaluate your support center for the mobile world
• How new technologies will impact the customer service industry
• Why your customer service should offer in-app support options
• And more…
This report, which describes the emerging web video direct marketing category, discusses how online video marketing isn't just for advertisers anymore; explains the applications and benefits of interactive web video and in particular video landing pages for direct marketing, communications and sales; and explores how new technologies are enabling users to create, distribute and measure effective email video marketing campaigns without
programming or advanced technical skills.
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