Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service.
In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance.
Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time.
Read the case study to learn how Comdata:
How to drive employee motivation and
learning with gamification and feedback
Digital engagement provides an exciting new way of breaking away from old paradigms to generate
motivation, proficiency and engagement.
In this white paper we will:
* Provide ways to rethink call center agent motivation by using techniques like feedback, competition, adaptive learning and goals.
* Take a look at what digital motivation looks like in the contact center from the point of view of a call center agent and his manager
Using gamification can do much more than drive quality and performance. It also provides agents with much needed engagement, transparency, feedback and optimal use of best practices training.
Whether you've had an employee referral program for years, are only in the initial stages of building one, or have never had one at all, this e-book is full of tips and advice on making your program the best it can be.
With global opportunities on the rise,. having a multilingual workforce has become a critical market success factor. Language proficiency and awareness of a market's culture, local customs, and business traditions conveys respect for customers and colleagues, which leads to greater trust and improved business results.
Businesses are providing language-learning resources that prepare employees to engage in these markets. Forbes Insights and Rosetta Stone surveyed 200+ executives globally to understand the impact of language training on companies and employees. Read this guide to learn the key themes and data from the report.
Does your company foster a strong team dynamic? More than ever, effective businesses rely on employees to work internally across departments, and externally with increasingly global networks of clients.
Thousands of learners were surveyed about the impact of
language training with Rosetta Stone® business solutions.Results showed investing in employee language proficiency delivers five key benefits:
Strengthens business operations
Stimulates employee engagement
Drives company loyalty
Attracts globally-aware Millennials
If you’ve noticed more employees accessing the corporate network using their personally owned mobile devices, you’re not alone. Many employees are boosting their productivity by using their smartphones and tablets at work.
Gone are the days of corporate IT departments dictating the types of mobile devices that could access the network. Bring your own device (BYOD) policies, while increasing employee satisfaction and productivity, are straining corporate networks.
This white paper describes the limitations of legacy networks, especially for supporting BYOD. Understanding these limitations can pave the way for a successful BYOD management policy for campus and branch networks.
Published By: Proofpoint
Published Date: Aug 10, 2017
BEC attacks are a growing threat to businesses because they prey on vulnerabilities that can’t be patched: people. That’s why employee training, financial controls, and especially technology are the keys to a strong defense and timely response. You need need a solution that does not solely depend on reputation and basic email filtering. With granular controls, advanced email solutions can identify and quarantine impostor emails before they reach an employee’s inbox.
Published By: Genesys
Published Date: Oct 16, 2013
Enterprise Workload Management gets the right work to the right person at the right time, eliminating the outdated manual distribution of work model.
Enterprise Workload Management finally gives organizations the ability to correlate the work that customer service interactions create in the front office -- with the best resource within the organization required to complete that work in the back office.
Enterprise Workload Management ensures that the highest priority work is being handled by the right resource, and gives managers real-time visibility into when the work will be completed, as well as reports that show the outcomes of the work. Customers get notified when an order or application is processed instead of waiting to hear or having to repeated call back. Employees get specific coaching and training plans based on the results of their work.
E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.
Published By: Mimecast
Published Date: Nov 14, 2018
Are your employees behaving badly?
Quick Fact: Only 11% of organizations continuously train employees on how to spot cyberattacks. Too often time, resources and conflicting priorities push training to the bottom of the list.
Check out the latest insights from the Cyber Resilience Think Tank to learn how to make security awareness a key facet of your organization’s culture. The consequences of not prioritizing security awareness training are real.
Read about it.
Published By: Mimecast
Published Date: Nov 14, 2018
What if your employees were more informed about security threats, more skeptical about what they receive in email, and less likely to click on malicious links in email without first verifying them?
There are some impactful, quick wins that you and your organization can realize by implementing security awareness training. This recent in-depth survey of security professionals by Osterman Research shows that the leading security concerns across organizations are all areas in which security awareness training can yield significant benefits.
Here are some suggestions on processes and practices to consider when developing a security awareness training program that will actually change behavior and make the organization less likely to fall prey to a cyberattack.
What's the biggest difference between mediocre and exceptional companies? Employees. People are ultimately responsible for the vision, ideas, products and day-to-day work that make a company great. These high-performing organisations continue to extract more value from their people because they think of them as long-term, strategic resources with the capacity to improve and adapt to the changing needs of the business.
Just 7% of consumers say that customer service experiences they have with companies typically exceed their expectations. Now think about how you could succeed and profit as a business if you not only continually offered good service to your customers, but also frequently offered more than what they expected.
The secrets to lining up your customer service with your brand.
The best way to train employees.
How to make employees feel good about giving great service.
The significance of monitoring customer interactions.
Which customer metrics you should pay attention to.
The cheapest way to earn new customers.
Download this ebook to learn what you need to do to give customers what they want and earn a customer for life!
ELearning and micro-Learning are popular ways to train and educate your new and existing employees, not to mention your sales force and channel. So we compiled the top five trends for eLearning in 2016. These trends hold true for all types of eLearning content - compliance training, product training, and sales training, just to name a few.
The retail market is growing, presenting employees with more opportunities to find jobs that provide training, development and career progression-something today’s workforce demands. With improvement in the retail sector comes increased pressure to win the war for talent. This three-step checklist will help you identify your talent management strengths and weaknesses so you can recruit and retain the best people.
Food safety should always be top-of-mind. Even one foodborne illness could put your restaurant out of business. The safety and well-being of your customers are at stake when your team isn’t following proper food safety protocol. This is where employee training becomes essential: your business needs a culture that values food safety.
Typically though, food safety training hardly comes off as an exciting topic. But with today’s technology training can be engaging, entertaining, and memorable. This ebook will show you how to breathe new life into your food safety training with four lessons on making training more impactful.
Unmanaged employee use of email and the web can subject any organization to costly risks including litigation, regulatory investigations and public embarrassment. Download this guide and learn how to deploy clearly written Acceptable Usage Policies (AUPs) for email and web usage, supported by employee training and enforced by proven technology solutions.
The top clients of enterprise language learning companies consist of global companies that recognize the value of multilingual employees. While companies understand the necessity of language learning, there is room for improvement in incorporating language learning into corporate culture. This report looks at what companies are doing in the realm of language learning, to understand what best-in-class organizations are doing, and to provide businesses aspiring to be truly successful on a global stage with strategies for incorporating language learning into their business model.
Forbes Insights and Rosetta Stone surveyed 214 executives around the globe to find out if and how companies are training their employees to speak and work in more languages and what impact that training has on both the employees and the company. In addition, the narrative is rounded out with in-depth interviews with executives and experts.
HR, corporate development, and employee training are rapidly approaching a new reality that’s as much science fact as science fiction. “Human Learning is About to Change Forever,” a white paper we researched in partnership with Cisco, shares nine bold predictions about how technology will impact employee training and leadership development.
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