Endesa is a leading energy company in Spain and Portugal with around 10,000 employees, providing services for over 11 million customers. The company is committed to spreading a more sustainable energy culture and strives to be at the forefront of the technological transformation of the energy industry. To meet this goal, Endesa joined the Enel Group in 2009, a multinational energy company and leading integrated operator in the global electricity and gas markets, with a particular focus on European and Latin American markets.
A Endesa é uma empresa líder em energia na Espanha e em Portugal, com cerca de 10.000 funcionários, prestando serviços para mais de 11 milhões de clientes. A empresa está comprometida em difundir uma cultura energética mais sustentável e busca estar na vanguarda da transformação tecnológica do setor de energia. Para atingir esse objetivo, a Endesa se uniu ao Grupo Enel em 2009, uma empresa multinacional de energia e operadora líder nos mercados globais de eletricidade e gás, com foco especial nos mercados europeu e latino-americano.
Endesa es una compañía de energía líder en España y Portugal con alrededor de 10,000 empleados, que provee servicios a más de 11 millones de clientes. La empresa tiene el compromiso de promover una cultura energética más sustentable y busca estar a la vanguardia en la transformación tecnológica de la industria energética. Para cumplir con este objetivo, Endesa se unió al Enel Group en 2009, una firma energética multinacional y el operador líder en los mercados globales de electricidad y gas, con un enfoque particular en los mercados europeos y latinoamericanos.
Published By: Iovation
Published Date: Aug 02, 2019
Aite Group’s second Payment Services Directive (PSD2) Research Report, commissioned by iovation, a TransUnion Company, provides an in-depth analysis of how those in the payment services and e-commerce market should prepare to handle the new strong customer authentication (SCA) requirements under PSD2.
See the results of the actual market status in Europe regarding the main changes that PSD2 will bring to the e-commerce payments market.
This complimentary, custom report, PSD2: Advent of the New Payments Market in Europe, will teach you what Aite Group concluded after interviewing 20 payments executives from European banks, other PSPs, merchants, payment networks and industry experts.
Published By: FICO EMEA
Published Date: Aug 30, 2019
Telecommunications companies lost more than $29 billion to consumer fraud in 2017 globally (1.27% of their revenues). The largest and most advanced communications service providers (CSPs) have sophisticated fraud detection systems and processes in place, but those organizations are now questioning their fraud readiness. Are they doing enough? Fraudsters may be individuals or increasingly sophisticated criminal networks. They constantly develop new methods and target new lines of business
Read this interview where Anat Hoida, Head of the FICO’s Telecom Practice in Europe, Middle East, and Africa, discusses the impacts of the evolving spectrum of fraud risks on the growth and competitiveness of CSPs globally.
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
At the heart of the Data Solved promise are three core attributes - People Powered, Technology Focused and Infrastructure Invested. We leverage our strong, diverse team of more than 700 employees to enable our Powered by People motto and deliver on our promise. With 24 data centers on four continents, we are poised to deliver world-class infrastructure and value added technology services to our more than 1,000 customers in North America, Europe, Asia and Australia.
Gartner’s Critical Capabilities for Human Capital Management (HCM) evaluates solutions in the context of specific, important use cases and provides a comparative analysis. SAP SuccessFactors received highest use case scores for Core HR+Talent HCM Suites for Larger Global Org and European HQ’d Midmarket HCM Suite.
This white paper, produced in collaboration with SAP, provides insight into executive perception of real-time business operations in North America. It is a companion paper to Real-time Business: Playing to win in the new global marketplace, published in May 2011, and to a series of papers on real-time business in Europe, Asia-Pacific and Latin America.
Compliance doesn’t have to be a scary word – even when facing the multifaceted challenges of meeting the European Union’s May 2018 deadline for its General Data Protection Regulation (GDPR).
SAS conducted a global GDPR survey among 340 business executives from multiple industries. Based on the results of that survey, this e-book delves into the biggest opportunities and challenges organizations face on the road to GDPR compliance.
Read this e-book to learn:
How to get started on the best path to compliance, based on advice from industry experts.
How to turn this compliance challenge into a competitive advantage.
How your peers are preparing across a variety of industries.
An end-to-end approach that can help guide your journey to GDPR compliance.
Oracle commissioned Forrester to interview 498 marketing decision-makers from across the US and Europe, finding that most companies are in the process of evolving marketing practices, but on average they are only about halfway to the goal of becoming customer obsessed or modern marketers. Read all the results. Get the report.
Enterprises like yours face the growing risk
of cyberattacks, which increases your exposure
to the risk of data loss. One of the most menacing
forms of these is ransomware, where your data
is encrypted and literally held ransom—until you
pay cybercriminals to release it, or you recover
your data from a point in time before your
systems were attacked.
Such attacks and data losses make headlines
—damaging your organization’s reputation.
And with new regulations concerning data
protection coming into force (such as those
introduced by the US Department of the Treasury
and the European Union) failing to prepare
for a quick recovery from a cyberattack could
mean serious financial penalties.
Published By: T Systems
Published Date: Nov 28, 2018
The wait is over. Here at T-Systems, we are proud to present the findings of CXP Group - a leading independent European research and advisory firm in the field of digital, software and IT services. Their new “Digital Industrial Transformation with the Internet of Things” report examines the dynamic range of opportunities that IoT holds for businesses and explores the challenges of integrating existing data processes with those that are IoT enabled.
The report is the result of the feedback cultivated from interviews with senior business and IT decision-makers responsible for creating and running innovation strategies at 250 large-scale European manufacturers. The data has been disseminated by region, strategies, pain points, IoT adoption, intention, investment etc. and provides readers with a detailed examination of what industrial businesses look for most from IoT.
The report provides a fascinating unearthing of influencing factors for IoT readiness and digitization as a whole. Using
Performing PC’s are critical to businesses’ productivity and competitiveness, but hardware refresh is often extended well beyond its due date as IT departments’ resources are stretched or diverted to more urgent business critical projects. PC as a service (PCaaS) has recently emerged as a new model for IT procurement and management, and according to IDC’s latest PCaaS survey, satisfaction among early adopters in Europe is strong. Learn more about Dell solutions powered by Intel®.
On 14 September 2019, new requirements for authenticating online payments called Strong Customer Authentication (SCA) will be introduced in Europe as part of the second Payment Services Directive (PSD2).
The changes introduced by this new regulation are set to deeply affect internet commerce in Europe. Impacted businesses that don’t prepare for these new requirements could see their conversion rates significantly drop after the enforcement of SCA.
This guide takes a closer look at these new requirements and the kinds of payments they will impact, including ways to use exemptions for low-risk transactions to offer a frictionless checkout experience. Download the guide to learn more.
Analyst firm 451 Research interviewed 500 businesses and 1,000 consumers and found that Europe's online economy risks losing €57 billion when Strong Customer Authentication (SCA) goes into effect on 14 September.
SCA is intended to reduce fraud rates and enhance the overall security of online payments. But what does this mean for businesses and how can they best accommodate these new requirements in order to limit the financial impact? Download the report to find out.
Local authorities continue to search for ways to improve society – to increase economic growth and social mobility, and to address environmental goals through the regeneration of town centres and regions. Technology, as ever, undoubtedly plays a role in this transformation, but creating the ‘smart city’ of the future is more than simply adopting digital; at its core, a smart city uses technology to solve problems and improve citizen experiences.
Global ‘smart city’ revenue is expected to grow to $88.7bn and, with its ability to deliver better public services, efficiently and sustainably, it’s no wonder. The economic impact of smart cities cannot be understated and, as the UK continues to tackle the uncertainty of its departure from the European Union (EU), it is critical that the needs of business are met. “Businesses need smart cities, or the innovation they represent, to thrive in a world where traditional industries are getting disrupted every day.”To facilitate this, it is vita
Cloetta is a leading
confectionary company in
the Nordic region of Europe
and The Netherlands. Cloetta
manufactures and markets
products, nuts, pastilles,
chewing gum, and pick and
mix concepts. Its products
are in more than 40 markets
worldwide, with Sweden,
Finland, Denmark, Norway, the
Netherlands, Germany, and the
UK as the main markets.
A Technology Adoption Profile based on a custom survey of 102 North American and European enterprise IT decision-makers with knowledge of their company’s performance and capacity management capabilities.
While the inevitable move to Windows 7 has been on the horizon for IT departments for several years, it’s clear that migration projects continue to plague many IT professionals. RES Software commissioned its second Windows 7 migration survey in June 2012 to assess the progress of these implementations in relation to a previous benchmarking survey issued in 2010. The most recent survey captures data from more than 330 IT professionals in North America and Europe across multiple industries and job functions. The results have been analysed and are highlighted within this research brief.
This is an exciting time for the UK’s diverse automotive industry. We’re experiencing rapid growth with many of the world’s leading manufacturers – including the BMW Group, Ford, Jaguar Land Rover, Nissan and Toyota – recognising the business case for investing here. The UK offers one of the lowest labour costs in western Europe, a competitive corporation tax (set to fall to just 17% by 2020) and regulations that support innovation and expansion. Meanwhile, the UK’s geographic location and strong supply and distribution infrastructure makes us a gateway to a customer base throughout Europe and beyond.
This Whitepapaer looks into three success stories:
Bringing McLaren’s advanced manufacturing back to the UK
Diagnosing and resolving shipping issues remotely
Building Europe’s biggest aerospace castings facility
The General Data Protection Regulation (GDPR) is the new legal framework that will come into effect on the 25th of May 2018 in the European Union. EU regulations have direct effect in all EU member states, meaning the GDPR replaces the current Data Protection Directive and applies to all EU member states.
The GDPR’s focus is the protection of personal data. In fact, GDPR is one of the biggest shakeups ever seen affecting how data relating to an individual should be handled—and it affects not just companies but any individual, corporation, public authority, agency or other body that processes the personal data of individuals based in the EU.
As gatekeepers and processors of personal data, HR and People teams have a crucial role to play in preparing for this step change. The rules on how data is kept and used will become much more stringent, and it’s vital that HR and People teams become more transparent, communicating to employees exactly how their data is processed.
In a world wh
Published By: Sage EMEA
Published Date: Dec 19, 2018
The General Data Protection Regulation (GDPR) is the new legal framework that will come into effect on the 25th of May 2018 in the European Union. EU regulations have direct effect in all EU member states, meaning the GDPR replaces the current Data Protection Directive and applies to all EU member states. The GDPR’s focus is the protection of personal data. In fact, GDPR is one of the biggest shakeups ever seen affecting how data relating to an individual should be handled—and it affects not just companies but any individual, corporation, public authority, agency or other body that processes the personal data of individuals based in the EU. As gatekeepers and processors of personal data, HR and People teams have a crucial role to play in preparing for this step change. The rules on how data is kept and used will become much more stringent, and it’s vital that HR and People teams become more transparent, communicating to employees exactly how their data is processed. In a world where 2,
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