In today’s competitive world, customers have more choices than ever before, they have less patience in meeting their needs and they are eager to share their experiences -whether good or bad. With SAP Customer Experience service solutions, organizations can give their customers the right service on the right channel, delivering an excellent customer service experience at every point in their journey.
In a 2017 Total Economic Impact study, Forrester Consulting found that a composite organization, a B2B company with 10,000 employees and 100,000 calls per month, realizes the following benefits when they invest in SAP Hybris Cloud for Customer, now part of the SAP Service Cloud:
? 363% ROI
? Increased service and field representative efficiency by 40%
? Raised income from upsell by 19%
? Reduced call center operational costs by 42%
Want more details? Download the Forrester study commissioned by SAP.
The Total Economic Impact of SAP Hybris Cloud for Customer (now part of SAP Service Clou
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) organizations may realize by deploying Office 365. The purpose of this study is to provide readers at small and medium-sized businesses (one to 250 users) with a framework to evaluate the potential financial impact of Office 365 on their organizations.
Published By: ServiceNow
Published Date: Oct 23, 2019
Forrester Consulting determined the Total Economic Impact™ of IT applications—and ServiceNow believes that the results were impressive. The study delivers a framework to evaluate the real world customer experience and economic impact of switching to ServiceNow. Download now.
Published By: ServiceNow
Published Date: Oct 11, 2017
ServiceNow commissioned Forrester Consulting to conduct a Total
Economic Impact™ (TEI) study and examine the potential return on
investment (ROI) enterprises may realize by deploying ServiceNow
Customer Service Management throughout their customer support
organization. This study provides a framework for evaluating the potential
financial impact of investing in ServiceNow.
Published By: Polycom
Published Date: Mar 13, 2015
In the fall of 2013, Polycom and Microsoft
commissioned Forrester Consulting to conduct a Total
Economic Impact™ (TEI) study to examine the
potential return on investment (ROI) enterprises may
realize by deploying Polycom voice solutions for
Microsoft Lync. The purpose of this study is to provide
readers with a framework to evaluate the potential
financial impact of Polycom voice solutions for
Microsoft Lync within their organizations.
Published By: Polycom
Published Date: Sep 24, 2014
Polycom and Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Polycom voice solutions for Microsoft Lync. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of Polycom voice solutions for Microsoft Lync within their organizations.
Read how the NetApp Distributed Content Repository Solution is an efficient and risk-reducing active archive solution. Based on customer data, Forrester created a composite organization and concluded that the NetApp Distributed Content Repository delivered a three year ROI of 47% with a payback period of 1.3 months. The key benefits are reduced risk of losing unregulated archived data, denser storage, storage solution efficiency, and compliance for regulated data. The study also provides readers with a framework to do their own financial impact evaluation.
Published By: Riverbed
Published Date: Nov 02, 2016
IT leaders are adopting hybrid WAN topologies to increase capacity and reliability while balancing cost and performance requirements. However, these hybrid architectures are often too complex, rigid, and fragile. As a result, many organizations are challenging the status quo of traditional networking. Read this Technology Adoption Profile from Forrester to learn why 90% of network managers are looking to evolve their WAN, and see why new approaches such as SD-WAN are required to compete in today's digital age.
Published By: OneLogin
Published Date: Oct 24, 2017
For today's digital businesses, identity and access management (IAM) involves far more than just provisioning and enforcing employee access to corporate resources. S&R pros must now govern access across a variety of populations — from employees to partners to customers — without affecting experience. And they must protect corporate resources across a hybrid environment while providing users secure access to these resources from a variety of devices. This report describes the trends shaping the IAM landscape in 2017 and how S&R pros should adapt.
Forrester interviewed a Citrix customer currently using Citrix XenApp to determine the cost savings and business benefits of XenApp. In the process, they discovered that the company reduced desktop support costs by $1.7 million, by delivering key business applications via XenApp. Read this white paper to examine the use cases and the cost savings and benefits achieved.
This Forrester study was commissioned by NetApp and highlights the costs and benefits of deploying a cloud infrastructure using Data ONTAP across the enterprise. The results of this study can be used as a guide for enterprises to determine the appropriate benefits for their particular environment. Read on to learn more
Savvy marketers need savvy solutions.
Pega Marketing is a customer-centric marketing solution that leverages predictive and adaptive analytics to provide real-time marketing offers and treatments that help drive customer lifetime value. A Forrester Consulting study found that Pega Marketing achieved an overall Return On Investment (ROI) of 438%, and more than $64 million in incremental sales. Download the Forrester Total Economic Impact™ Study to fully understand how Pega Marketing helps improve customer retention, drives incremental sales, and creates across-the-board efficiencies.
Okta commissioned Forrester Consulting to examine the total economic impact and potential return on investment (ROI) enterprises may realize by deploying Okta On-Demand Identity and Access Management service. Download to learn more.
Published By: Red Hat
Published Date: May 01, 2012
Forrester Research makes a case for migrating from proprietary operating system environments to Red Hat Enterprise Linux. In-depth interviews with an existing customer and subsequent financial analysis highlight the positive risk-adjusted return on investment (ROI), costs, and benefits of making the switch.
This video featuring Forrester Research analyst Vanessa Alvarez looks at what is required for next-generation cloud implementations and the critical role the WAN plays in the success of cloud deployments.
Published By: Magento
Published Date: Mar 28, 2018
It’s official. Magento Commerce is one of the “leaders” of B2B eCommerce. Don’t believe us? Check out this new report, “The Forrester Wave™: B2B Commerce Suites for Midsize Organizations, Q3 2017.”
Forrester, one of the most influential research and advisory firms in the world, has just revealed their multiple-criteria evaluation of B2B commerce suite providers. Now you can see how Magento Commerce stacks up, with your FREE copy of the report.
Read Forrester's inaugural Wave for Digital Intelligence Platforms to see why Adobe is the only leader. Forrester assesses 15 capabilities needed to develop a holistic understanding of customers across digital touchpoints.
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