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Published By: Zendesk     Published Date: Jan 19, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self-service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-service leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service, every single day.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Zendesk     Published Date: Jan 19, 2018
The future is unknown and the unknown can be both exciting and frightening. Thankfully, we believe Gartner’s new report, “Predicts 2018: CRM and Customer Experience”, can help prepare your business for the evolving world of CRM and the customer experience. According to Gartner, “By 2020, the CRM application software market will overtake the data management market, thus becoming the largest of all software markets.” With this in mind, it’s important for application leaders to take action to avoid losing out. Learn how you can plan your customer service organization more strategically and maximize your business' efforts.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
    
Zendesk
Published By: Juniper Networks     Published Date: Aug 08, 2017
Mainstream enterprises should start taking advantage of the new capabilities being delivered by software-defined networking architectures. This research identifies a pragmatic roadmap for infrastructure and operations leaders to leverage the benefits associated with SDN.
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Juniper Networks
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
In order to succeed, services firms need granular visibility across the business, extending outward to their customers. Services firms must understand that the tools, processes, and technology that got them where they are today on't get them where they need to be, competitively speaking, in 2020. New technology can help you reach your organizational goals, and if you want to lead in your market today, yous imply need to have it.
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gartner, shift, project, management, customers, erp, psa
    
WorkBook from Deltek
Published By: Alteryx, Inc.     Published Date: Sep 06, 2017
Gartner has published its "2017 Magic Quadrant for Data Science Platforms," and we are pleased to share a complimentary copy of this important research with you.
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Alteryx, Inc.
Published By: Alteryx, Inc.     Published Date: Sep 06, 2017
In order to improve competitive advantage, decision making, and operational efficiencies, many of today’s leading organizations are creating an Office of the Chief Data Officer. According to Gartner, “90 percent of large companies will have a CDO role by the end of 2019”.
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Alteryx, Inc.
Published By: Google Cloud     Published Date: Feb 22, 2018
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Google Cloud
Published By: Insight Software     Published Date: Oct 19, 2018
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority. Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line.
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Insight Software
Published By: SessionM     Published Date: Jan 24, 2018
Download Gartner’s latest Market Guide for Master Data Management of Customer Data Solutions to learn market definition, analysis and recommendations, the criteria necessary for evaluating marketing data management solutions and how master data sits in the middle of the 360° customer view.
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customer engagement, unified customer profile, customer data platform, data orchestration, customer data activation, machine learning, data integration, personalization
    
SessionM
Published By: Optymyze     Published Date: Feb 05, 2018
Optymyze jumps to a new high in the 2018 Gartner Magic Quadrant for Sales Performance Management. Named a Leader for the third consecutive year, Optymyze distinguished itself through agile operations, a strong business model, and excellent market execution. Gartner Research, the world’s leading research and advisory firm, also recognized our efforts to deliver innovative solutions and respond to client and market needs. This objective vendor comparison from Gartner is a must-read for any company considering an SPM solution. Access the full 2018 report! • Practical guidance on evaluating SPM solutions • An in-depth review of Optymyze and 10 other vendors • Analysis of SPM vendor capabilities and industry trends. Get instant access to the full 2018 Gartner research report!
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2018 gartner magic quadrant for spm, gartner magic quadrant for spm, sales performance management, spm, sales team performance, sales operations, sales representative performance, spm vendors
    
Optymyze
Published By: Service Now     Published Date: Jan 26, 2018
The accelerating pace of technology innovation will offer organizations new opportunities to engage with customers as they build a digital business. Application leaders must be ready to translate habits of customer centricity into a new set of improved actions to support CRM and CX strategies.
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Service Now
Published By: Alight Solutions     Published Date: Jul 17, 2018
As much as moving to the Cloud has been a hot trend over the past several years with Human Capital Management systems, in today’s world, financial management systems are not far behind. We’re starting to see the activity significantly ramp up within the financial management system space. So much so, that according to research done by Gartner, the Cloud is expected to become the dominant deployment model across all areas of financial management applications by 2025. Spending on cloud or SaaS-based applications will increase from 30% of the total market spend in 2015 to 47% by 2020. So which financial systems are organizations shifting to the cloud model and why is this happening—aside from following the trend in HR? Download now to learn more -
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Alight Solutions
Published By: TIBCO Software     Published Date: Feb 26, 2019
Every financial services firm understands the importance of data. More is better. Sooner is better. Accessing it, understanding it, and taking advantage of it before the competition is better. In the mid-2000s, Financial Services was the first industry to strongly adopt data virtualization as a disruptive, new technology for accessing and integrating more data, faster and more easily than ever before. Buy and sell side groups at the largest institutions led the charge, followed soon after by risk management and compliance units. The leading mutual fund providers, along with hedge funds, led the next wave of adoption. In recent years, commercial banks and insurers have accelerated their use of data virtualization. And today, analyst firms such as Gartner, Inc. and Forrester project continued data virtualization adoption for both first-time use at new firms and expanded deployments at existing sites. This whitepaper provides 10 examples of TIBCO Data Virtualization enabled applications f
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TIBCO Software
Published By: Ricoh     Published Date: Sep 17, 2019
Depending on the region, only 7% to 18% of organizations currently possess the digital dexterity to succeed with software and services requiring digitally enlightened workers - Gartner Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration. • Stay ahead of your competitors • Reduce operating costs • Leverage your print hardware investment to do more GET THE GUIDE NOW
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Ricoh
Published By: Ricoh     Published Date: Sep 18, 2019
Depending on the region, only 7% to 18% of organizations currently possess the digital dexterity to succeed with software and services requiring digitally enlightened workers - Gartner Leaders can transform their organization, while reducing their risks and boosting their chances of success. Understand 3 Technologies that Improve Productivity, Communication and Collaboration. • Stay ahead of your competitors • Reduce operating costs • Leverage your print hardware investment to do more GET THE GUIDE NOW
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Ricoh
Published By: Zerto     Published Date: Oct 08, 2018
"Gartner’s SWOT on Zerto examines Zerto’s position as a top provider for enterprise disaster recovery and IT Resilience. This informative, enlightening report from Gartner, the world’s preeminent research and advisory firm, will help business leaders like you make informed decisions about using Zerto solutions to achieve IT resilience. The Gartner SWOT on Zerto covers: In-depth 3rd party Analysis Recommendations on Zerto Use Cases Beyond Disaster Recovery Implications for Your Business Download the Gartner SWOT analysis to help guide you as you navigate the next steps for your organizations path to IT resilience!"
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gartner, resilence decision-making, hybrid cloud
    
Zerto
Published By: insightsoftware     Published Date: Oct 19, 2018
Ninety-five percent of companies polled in a recent Gartner survey considered increasing efficiency and productivity top priorities for IT departments when determining future budgets. Of those companies, 43 percent viewed increasing efficiency as a high priority, while 42 percent considered increased productivity a high priority. Many departments—such as sales or service—focus on the company’s profits. And while a smooth-functioning IT department may contribute to the overall efficiency of an organization, it traditionally provides little to no contribution to the bottom line. To download this white paper, please complete the following form.
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insightsoftware
Published By: Palo Alto Networks     Published Date: Jul 05, 2012
While the next-generation firewall (NGFW) is well defined by Gartner as something new, enterprise-focused, and distinct, many network security vendors are claiming NGFW is a subset of other functions.
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Palo Alto Networks
Published By: Workday     Published Date: Jan 31, 2019
Read the latest Gartner Magic Quadrant for Cloud HCM Suites to get a side-by-side comparison of key HCM vendors and learn why the world’s leading research and advisory company named Workday a leader for the third year in a row.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday     Published Date: Jun 14, 2019
Upgrading your ERP system can be vital to your organisation's survival in this era of disruption. This Gartner report offers actionable advice for IT leaders looking to keep pace with innovation, such as defining your ERP strategy goals and incorporating AI that can drive business value. Read now.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday     Published Date: Jul 05, 2019
"Upgrading your ERP system can be vital to your organisation's survival in this era of disruption. This Gartner report offers actionable advice for IT leaders looking to keep pace with innovation, such as defining your ERP strategy goals and incorporating AI that can drive business value. Read now."
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Workday
Published By: Avaya     Published Date: Nov 07, 2018
How new technologies will change how people connect with each other and serve customers tomorrow. The Leader’s Guide to the Future of Work, featuring Gartner Research, introduces you to a world where technology helps people connect better – with each other and with their customers. The workplace as we know it today is evolving into a digital, virtual work space, where work becomes more fluid, more project-based and more mobile than today. Where teams communicate and collaborate more effectively, beyond devices, physical locations and functions – even beyond the boundaries of the enterprise. And where humans and machines not only work together, but complement each other effortlessly.
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Avaya
Published By: Selligent Marketing Cloud     Published Date: Mar 07, 2018
Among all the trends and buzzwords currently shaking up the marketing industry, one concept is emerging as the one to watch: customer experience (CX). Providing individual customers with the best possible experience is becoming the top priority at the moment, even to the point where experience outshines product quality(!) as the main differentiator. This is confirmed by a recent Gartner1 survey, in which 86 percent of participating companies listed customer experience as the main factor for gaining a competitive advantage, compared with merely 36 percent in 2012.
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customer lifecycle, lifecycle marketing, customer experience, omnichannel, multichannel, automation, loyalty, crm
    
Selligent Marketing Cloud
Published By: Intel Security     Published Date: Feb 23, 2015
This White Paper illustrates a magic quadrant analysis including vendors that have technologies designed for SIEM purposes.
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gartner, magic quadrant, security connected framework, big security data, big data, log management, siem, security information
    
Intel Security
Published By: StreamSets     Published Date: Sep 24, 2018
The advent of Apache Hadoop™ has led many organizations to replatform their existing architectures to reduce data management costs and find new ways to unlock the value of their data. One area that benefits from replatforming is the data warehouse. According to research firm Gartner, “starting in 2018, data warehouse managers will benefit from hybrid architectures that eliminate data silos by blending current best practices with ‘big data’ and other emerging technology types.” There’s undoubtedly a lot to ain by modernizing data warehouse architectures to leverage new technologies, however the replatforming process itself can be harder than it would at first appear. Hadoop projects are often taking longer than they need to create the promised benefits, and often times problems can be avoided if you know what to avoid from the onset.
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replatforming, age, data, lake, apache, hadoop
    
StreamSets
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