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Published By: Intapp     Published Date: Nov 01, 2019
The business of law is changing, and literally no corner of a large law firm operates exactly like it did several years ago. The process for evaluating and onboarding new clients in law firms is no exception. Five global legal trends are testing the limits of even the best new business acceptance models. We’ll explore why and how these big trends are causing shifts in law firm approaches, offer insights and practical tips on what firms must do to adapt their business acceptance models, and identify specific areas where technology can help. Lastly we offer law firms a checklist to assess the gaps in their business acceptance approach in this changing landscape.
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Intapp
Published By: Genesys     Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes. Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include: • Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI • 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance • In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year • Europe
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Genesys
Published By: Engagio     Published Date: Oct 10, 2019
Read the report today! Want to make sure you're investing in the right ABM technology? Research in Action released the Top 20 Global Vendors for ABM in 2019 using their proprietary Vendor Selection Matrix™, and Engagio was the #1 Global winner! Read the report to learn why Engagio placed #1 based on 1,500 customer interviews and Research in Action's independent analysis of each vendor. Read the report to discover: The top 20 global ABM providers and how they measure up How to select the right technology for your ABM needs 5 insights and predictions for ABM by Research in Action
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Engagio
Published By: Spectrum Enterprise     Published Date: Mar 01, 2019
FRONTEO provides end-to-end project management, litigation consulting and eDiscovery solutions for a global base of law firms and corporations. To meet clients’ critical information needs, the business requires connectivity and data center solutions that can process, access and interpret terabytes of sensitive data—reliably and at top speeds. Get actionable insights from experts at FRONTEO and learn how switching to a high-performance Ethernet solution from Spectrum Enterprise can deliver security and reliability across your network and IT infrastructure.
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Spectrum Enterprise
Published By: Akamai Technologies     Published Date: May 08, 2017
The Games industry is growing at break-neck speed, surpassing growth rates of the Entertainment industry as a whole. Many Games industry players are joining the race to win-over the coveted online games audience. Developing new games that not only draw in audiences, but also keep them engaged is an on-going challenge. Recently we solicited feedback from more than 150 Akamai global games customers to gain industry insights into the challenges and opportunities their faced with each day. We would like to share their responses with you.
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akamai, gaming, audience engagement, game industry, customer feedback
    
Akamai Technologies
Published By: Workplace by Facebook     Published Date: Dec 21, 2018
We believe people change organizations. So, we built Workplace by Facebook to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, we’ll explore the new consumer expectations shaping the future of retail globally. You’ll discover why great brand experiences for your customers start with great work experiences for your employees. Download this whitepaper now to learn more about the benefits of customer-centric collaboration tools like Workplace by Facebook. Then you’ll be ready to take the next step on your digital transformation journey.
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Workplace by Facebook
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mobility is being approached by mid-market and enterprise organizations globally Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and Business leaders’ views, priorities and objectives align and differ • Building a global and local view from over 1400 respondents across 14 countries in every geography
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Cisco
Published By: Cisco     Published Date: Jul 08, 2016
Cisco's 2015 Mobility Landscape Survey provides new insights into how mid-market organizations globally are approaching mobility. Specific objectives include: • Discovering insights into current strategy and future plans • Identifying priority mobility initiatives and top challenges • Learning how IT and business leaders’ views, priorities, and objectives align and differ • Building a global and local view from over 1400 total respondents and over 570 who consider themselves mid-market, across 14 countries in every geography
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Cisco
Published By: Rosetta Stone     Published Date: Jan 23, 2018
With global opportunities on the rise,. having a multilingual workforce has become a critical market success factor. Language proficiency and awareness of a market's culture, local customs, and business traditions conveys respect for customers and colleagues, which leads to greater trust and improved business results. Businesses are providing language-learning resources that prepare employees to engage in these markets. Forbes Insights and Rosetta Stone surveyed 200+ executives globally to understand the impact of language training on companies and employees. Read this guide to learn the key themes and data from the report.
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Rosetta Stone
Published By: IBM     Published Date: Mar 28, 2018
The global electronics industry is the cornerstone of the digital economy and the Internet of Things (IoT). Electronic devices act as conduits for users’ digital experiences, which are now seamlessly enabled and updated in the cloud. The industry’s digital device success has also introduced its latest challenge: going beyond the device. Leveraging data to drive insights is key to delivering greater value. Doing so requires electronics firms to flawlessly integrate hardware, software, services and data while learning from and adapting to users. Through Digital ReinventionTM, they can combine digital approaches and data by design to drive new capabilities, changing business from the ground up
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IBM
Published By: Workplace by Facebook     Published Date: Sep 10, 2018
We believe people change organizations. So, we built Workplace to empower them. Our mission is to unlock human potential by giving the world a place to work together. We do it by combining next-generation technology and easy-to use features to transform communications, culture, and workflows inside organizations of all shapes, sizes, and industries. Industries like retail. In this playbook, we’ll explore the new consumer expectations shaping the future of retail. You’ll discover why great brand experiences for your customers start with great work experiences for your employees. And you’ll learn more about the benefits of customer-centric collaboration tools like Workplace. Then you’ll be ready to take the next step on your digital transformation journey.
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collaboration software, collaboration portal, business communication, workforce management, project management, team work
    
Workplace by Facebook
Published By: Oracle EMEA     Published Date: Jul 22, 2019
How confident are you and your peers about the data and security practices you’re working with? We asked 5,000 executives globally, across 24 markets and have some interesting results to share. For example, up to half of IT leaders consider their data is manageable but struggle to gain meaningful insights from it. Yet, while AI and autonomous technology could help relieve this situation, they aren’t high on the priority list. Read our report to find out more about executives’ views about data in connection with security, ethics, and visualisation. Read the report
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Oracle EMEA
Published By: Websense     Published Date: Apr 09, 2013
This report focuses on significant changes in the global threatscape during the year, offering insights from several perspectives. Our goal is to help security professionals improve the effectiveness of existing security solutions, and identify and prioritize security gaps that may require new approaches and more innovative strategies.
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websense, 2013, threat report, cyber, websites, effectiveness, security, solutions
    
Websense
Published By: Oracle     Published Date: Aug 08, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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oracle, global customer experience, cx benchmarking
    
Oracle
Published By: Oracle     Published Date: Aug 15, 2013
Oracle’s Global Customer Experience report surveyed more than 1,300 executives across 18 countries on the state of customer experience. This study, one of the largest of its type ever undertaken, yields crucial new insights on the challenges, strategies and lessons learned for succeeding in the customer experience era. Visit the Global Customer Experience Survey Microsite to read the complete research results or to use the CX Benchmarking tool to see where your organization stands.
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customer experiences, customer service, oracle, rightnow cloud, cloud, crm
    
Oracle
Published By: Experian     Published Date: Aug 29, 2019
As organizations and consumers increasingly interact over digital channels, both parties must find ways to establish mutual trust. Experian’s Global Identity and Fraud Report Asia-Pacific (APAC) edition highlights that trusted online relationships are based on businesses providing both a secure environment and seamless consumer experiences. With insights from almost 6,000 APAC consumers, the report found that majority (71%) value ‘security’ as the most important element of an online experience, followed by ‘convenience’ (20%) and ‘personalisation’ (9%). Download the complete 2019 Asia-Pacific Identity and Fraud Report for more details.
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Experian
Published By: Secureworks ABM UK 2017     Published Date: Oct 23, 2017
SecureWorks provides an early warning system for evolving cyber threats, enabling organisations to prevent, detect, rapidly respond to and predict cyber attacks. Combining unparalleled visibility into the global threat landscape and powered by the Counter Threat Platform — our advanced data analytics and insights engine —SecureWorks minimises risk and delivers actionable, intelligence driven security solutions for clients around the world.
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cyber security, cyber security framework, data security, firewall, general data protection regulation, incident and problem management, information security, intrusion detection
    
Secureworks ABM UK 2017
Published By: Viavi Solutions     Published Date: Jul 21, 2017
The Tenth Annual State of the Network Global Study focuses on a lens on the network team's role in security investigations. When it comes to technology adoption, both cloud and 100 GbE deployment continue to grow aggressively. VoIP adoption is closing in on 60% and software-defined networking is projected to cross the halfway mark, indicating compounding network complexity amidst the ongoing struggle to ID security threats. Study questions were designed based on interviews with network professionals and IT analysts. Results were compiled from the insights of 1,035 respondents, including network engineers, IT directors and CIOs around the world.
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security investigation, security, sdn, cloud, data initiative, technology adoption, security trends, network performance monitoring
    
Viavi Solutions
Published By: Infomatica     Published Date: Mar 05, 2014
It’s no secret—healthcare is transforming. The transition to value-based care is well underway; healthcare players are feeling the impact and each has a role to play, including you! Moving to a value-driven model demands agility from every person, process and technology. These changes are generating more data than ever, there is a lot of data, in fact IDC Global Health Insights predicted that over the next 10 years, the amount of digital healthcare data created annually will grow 44 fold. Organizations that lead the pack and succeed will be those where clinicians, business leaders and patients are empowered with access to clean, safe and connected data. Learn more about your role in putting information to work…
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healthcare, technology, business, manage data, hospitals, performance management, value based care, consumerism
    
Infomatica
Published By: Rackspace     Published Date: May 28, 2019
Enterprises in Asia Pacific now run multiple clouds with sizeable workloads, and cloud technologies have become increasingly challenging to manage. While IT organizations seek specialized expertise to keep pace with the constant change and complexity, what they are met with instead, is a global shortage of skilled cloud experts. As the costs in recruiting and training talent rises, the situation escalates into a hurdle to implementing cloud strategies. To better understand the cost of cloud expertise, Rackspace teamed up with the London School of Economics (LSE) and independent research house Vanson Bourne, to research on the severity of the problem. This e-book covers the findings to provide thought-provoking insights into why you should drive your cloud journey along the managed cloud provider route, if you were to be caught in a no-win HR loop.
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cloud expertise, outsourcing, cloud services, managed cloud
    
Rackspace
Published By: Rackspace     Published Date: May 28, 2019
Enterprises in Asia Pacific now run multiple clouds with sizeable workloads, and cloud technologies have become increasingly challenging to manage. While IT organizations seek specialized expertise to keep pace with the constant change and complexity, what they are met with instead, is a global shortage of skilled cloud experts. As the costs in recruiting and training talent rises, the situation escalates into a hurdle to implementing cloud strategies. To better understand the cost of cloud expertise, Rackspace teamed up with the London School of Economics (LSE) and independent research house Vanson Bourne, to research on the severity of the problem. This e-book covers the findings to provide thought-provoking insights into why you should drive your cloud journey along the managed cloud provider route, if you were to be caught in a no-win HR loop.
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Rackspace
Published By: Larsen & Toubro Infotech(LTI)     Published Date: Jan 24, 2019
A leading US-based broadcasting and publishing firm, with a market value of $17 Bn plus, creates, acquires and distributes entertainment content to global consumers over diverse platforms. The Company owns iconic media brands and has the viewership base amongst the US cable networks. The Broadcaster wanted to gain deeper insights into audience viewership patterns, advertisement impressions and sales data, in order to streamline the management of its advertisement deals. LTI's ADAPT (AD Sales Audience Prediction and tracking) solution optimized allocation, management, tracking and maintenance of advertisement air time to substantial increase in Marketing ROI.
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Larsen & Toubro Infotech(LTI)
Published By: HERE Technologies     Published Date: Jul 23, 2019
With the number of food delivery users to be over 802 million worldwide by 2023, it’s clear that the online food delivery industry is in the midst of massive growth. In a crowded diner and delivery service landscape, are you positioned to stand apart? Gain insights about the online food delivery industry from a global level, as we examine the three most competitive global markets, the unique challenges they face, and the biggest local players vying for customers. Hungry for more? With this eBook discover: Key insights to succeeding in these crowded markets How location services can optimize routing and delivery The role of drones, diner behavior and the future of restaurant kitchens
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on demand, food delivery, delivery, last mile, here tech, mapping, location data
    
HERE Technologies
Published By: HERE Technologies     Published Date: Aug 08, 2019
The overall supply chain is becoming increasingly complex. When running smoothly, this global system lowers costs and improves quality, but as more moving parts are introduced the potential for inefficiency increases. Greater visibility is key to preventing disruptions and gaps in the supply chain - and location data is the key to enhancing visibility. By reading this eBook, you will discover: How location intelligence can help identify areas that are ripe for optimization How real-time data can provide useful insights on supply chain health and help identify waste in your processes How HERE helped a car manufacturer identify millions in savings annually by adding location awareness to its supply chain planning
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supply chain, transport and logistics, mapping
    
HERE Technologies
Published By: SAP     Published Date: Nov 04, 2015
Download this whitepaper to discover how global companies are using innovative technologies such as beacons, dynamic pricing and adaptive analytics to flourish in the modern-day, next-generation retail world. Learn what they believe they’re doing well and where they’re struggling as they adapt to today’s rapidly evolving marketplace. These insights can help your business thrive in an increasingly disruptive retail landscape.
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consumer behaviors, sap, dynamic pricing, beacons, adaptive analytics, marketplace, fulfillment, customer experience
    
SAP
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