Published By: BigCommerce
Published Date: Oct 16, 2018
Whether your company has been selling online for 20 minutes or 20 years, you are
undoubtedly familiar with the PCI DSS (Payment Card Industry Data Security Standard). It
requires merchants to create security management policies and procedures for safeguarding
customers’ payment data.
Originally created by Visa, MasterCard, Discover, and American Express in 2004, the PCI DSS
has evolved over the years to ensure online sellers have the systems and processes in place
to prevent a data breach.
Published By: Zendesk
Published Date: Dec 03, 2018
Customer service metrics help us track how well we perform in our primary customer service mission—achieving and maintaining high customer satisfaction.
To achieve this mission, we need data to understand our operations and the customer experience. Fortunately, lots of data is available these days.
All the metrics for measuring this data are valuable, but which ones do we rely on to effectively measure our success and guarantee that we’re making smart business decisions? Which metrics make the difference when it comes to ensuring customer satisfaction? We’ve created this guide to help your business find those answers.
Get higher quality, more accurate location data – and a safer, more profitable fleet – by choosing the right location services provider. The true value of a location platform comes from bringing together multiple data sources and presenting them in a meaningful way. Using a platform approach, you can help customers differentiate their service, increase margins and increase safety. So, in this guide, we cover the four key considerations for choosing a mapping and location service platform to ensure a high quality, accurate mapping service for you and your customers.
Download the eBook
Published By: Zendesk
Published Date: Dec 10, 2018
Sus clientes tienen más conocimientos técnicos que nunca y han descubierto que prefieren resolver los problemas y dudas por sí mismos. Estudios realizados por ICMI durante años han confirmado que los clientes prefieren resolver los problemas por sus propios medios y en sus canales preferidos . Además, solo buscan una interacción directa cuando han agotado infructuosamente las opciones de autoservicio. Esta opinión está respaldada por los datos de American Express, según los cuales un 48 % de los clientes prefiere hablar con un representante de servicio de atención al cliente cuando tiene que resolver problemas
complicados, pero solamente un 16 % escoge el mismo método de contacto para los asuntos más simples . Este documento tiene un objetivo sencillo: queremos ayudarle a generar un portal
unificado que incluya su base de conocimientos, su comunidad y sus clientes. Todo esto se puede hacer con un Centro de Ayuda como Zendesk Guide.
Published By: Zendesk
Published Date: Dec 10, 2018
Seus clientes eles entendem mais de tecnologia do
que nunca e preferem a abordagem "faça você mesmo" para resolver seus problemas e
responder às suas próprias dúvidas. Anos de pesquisas feitas pelo ICMI confirmaram que os
clientes preferem resolver seus problemas por conta própria e usando seus canais favoritos.
Além disso, os clientes só procuram interações diretas quando esgotam todas as opções de
autoatendimento. Essa informação se baseia em dados da American Express, que descobriu que
48% dos consumidores preferem falar com um representante do atendimento ao cliente para
lidar com problemas complexos, mas apenas 16% preferem esse mesmo contato para
resolver problemas simples. O objetivo desse documento é simples: queremos ajudá-lo a criar
uma base de conhecimento, uma comunidade e um portal do cliente completos. E você pode
fazer tudo isso usando a Central de Ajuda do Zendesk Guide.
Published By: Workday France
Published Date: Sep 27, 2018
Lisez le dernier « Magic Quadrant Gartner des solutions Cloud HCM » pour obtenir une comparaison objective des fournisseurs actuels et découvrir les raisons pour lesquelles Gartner a positionné Workday comme leader du quadrant pour notre capacité de mise en œuvre pour la 3e année consécutive.
Published By: Workday UK
Published Date: Sep 18, 2018
Read the latest Gartner Magic Quadrant for Cloud HCM Suites to get a side-by-side comparison of key HCM vendors and learn why the world’s leading research and advisory company named Workday a leader for the third year in a row.
Published By: Evariant
Published Date: Nov 08, 2018
Smarter growth for healthcare providers requires a strong patient acquisition engine that can demonstrate ROI. By focusing on the financial impact of marketing efforts, healthcare marketers demonstrates why these efforts warrant further investment.
This guide presents the Evariant approach to calculating service line ROI from marketing spend. It includes a standard set of formulas and optional factors that may be relevant to certain service lines and system-wide operations.
Published By: Evariant
Published Date: Nov 08, 2018
Healthcare CRM allow marketers to implement precision marketing techniques to target patients most likely to need a service, align to and improve the patient journey, and engage patients to drive loyalty and retention. Every hospital and healthcare system benefits from a correctly implemented CRM solution as it helps organizations build engaged and loyal audiences. Download this guide to learn to improve your marketing engine through the use of a healthcare CRM.
Published By: Evariant
Published Date: Nov 08, 2018
Health systems gain a competitive edge when they identify the right physicians and target those physicians to develop unsurpassed loyalty. Learn how to cultivate relationships with physicians that lead to an increase in cases being referred, which results in smarter provider engagement, increased margins, optimized network utilization and health system growth. But which doctors? In which service lines? And what kinds of cases? And what touch points?
This guide discusses how to reimagine how network development teams work that results in the ability to demonstrate indisputable ROI from network development activity and liaison outreach.
Published By: Evariant
Published Date: Nov 08, 2018
Many healthcare executives initially looked to their HER/EMR systems and patient portals to engage patients. But these technologies are not the complete solution. This eBook explores what your enterprise tech stack needs to look like to properly find, guide and keep patients for life through meaningful engagement.
Published By: Fortinet EMEA
Published Date: Dec 11, 2018
If you’re dealing with the high cost and complexities of
delivering reliable wide area connectivity over traditional
carrier-based networks, you’re probably considering
some form of software-defined wide area networking
(SD-WAN). With the variety of constraints that you face,
selecting the right SD-WAN solution for your enterprise
may require a few compromises. Security, however,
should not be one of them.
There are various models for combining SD-WAN and
network security, but only one that can truly be called
“secure SD-WAN.” Fortinet, the most trusted name
in network security, has leveraged its industry-leading
FortiGate Next Generation Firewall (NGFW) to deliver
integrated best-of-breed SD-WAN capabilities. Powered
by the new FortiOS 6.0 operating system, SD-WANenabled
FortiGate solutions provide the right level of
service for every application, while ensuring effective
protection from advanced evolving threats across your
distributed enterprise.
How does over-the-air technology (OTA) enable innovative solutions for carmakers? How do OTA software and firmware updates work? This whitepaper looks at the benefits of OTA updates to drivers and manufacturers. It also examines how design challenges are overcome, how updates are secured and how OTA technology could be deployed across a fleet of vehicles.
As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is supporting auto manufacturers to develop the navigation services for the future and guide drivers safely and efficiently to their destinations.
How does over-the-air technology (OTA) enable innovative solutions for carmakers? How do OTA software and firmware updates work? This whitepaper looks at the benefits of OTA updates to drivers and manufacturers. It also examines how design challenges are overcome, how updates are secured and how OTA technology could be deployed across a fleet of vehicles.
As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE is supporting auto manufacturers to develop the navigation services for the future and guide drivers safely and efficiently to their destinations.
Published By: Lookout
Published Date: Mar 30, 2018
Learn best practices for enabling productivity and reducing risk with modern-enterprise mobile security strategies, including important implementation, deployment, and adoption tips for IT managers.
Published By: Turbonomic
Published Date: Oct 02, 2018
Microsoft Azure is a public cloud platform featuring powerful on-demand infrastructure and solutions for building and deploying applications workloads as well as a wide variety of IT and application services. You can use Azure as a public cloud provider and as a hybrid extension to existing on-premises infrastructure. Organizations that use Microsoft solutions on-premises are able to extend their infrastructure and operational processes to Azure.
With the growing popularity of Azure, today’s systems administrators need to acquire and strengthen their skills on this fast-growing public cloud platform. In this guide we explore the Azure public cloud platform with a focus on the Infrastructure-as-a-Service (IaaS) features. We cover general architectural features of the Azure cloud including geographic regions, availability zones, and Service Level Agreements (SLAs) attached to the core Azure IaaS infrastructure.
IT organizations struggle with numerous challenges — hybrid environments, lack of visibility during cloud migration, multiple infrastructure monitoring tools, and reliance on manual processes. Yet according to a 2018 global survey, less than half of IT practitioners are confident they can ensure performance and system availability with their current toolset.
As a Splunk customer, you understand the power of running your monitoring and logging environment in a machine data platform. Are you utilizing your machine data platform to effectively run APM, infrastructure monitoring and Network performance monitoring and diagnostics?
This guide outlines the 8 biggest mistakes IT practitioners make and provides solutions, key takeaways and real-world examples to help you improve IT monitoring and troubleshooting in your organization.
Download your copy to learn how to:
Achieve end-to-end-visibility throughout cloud migration
Find trends and root cause faster with automated investigations
• In today’s rapidly evolving healthcare environment, providers are faced with more challenges than ever when running acute rehabilitation programs. From treating the right patient at the right time to costly reimbursement battles, there is no shortage of issues that can interfere with delivering the best level of care. Addressing these problems is especially urgent when it comes to treating highly acute patients. To succeed, providers must learn strategies for overcoming the two most daunting obstacles: patient access and reimbursement. This guide examines the best practices for meeting these challenges.
Published By: Workday
Published Date: May 09, 2018
ERP Must-Haves for Finance: Leave behind cumbersome reporting, spreadsheets, and data
that offers zero insights. IDC MarketScape has put together a guide to help you find the best finance and
accounting applications. Read an excerpt of the report to learn today’s must-have ERP capabilities and
why the IDC MarketScape positioned Workday in the Leaders category.
Published By: Workday
Published Date: Sep 14, 2018
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Looking to start the evaluation process for a new technology provider? This complete guide for midsize organizations walks you through how to prepare for your evaluation and what your company should look for in a vendor, so you can be confident in your search and selection. Read the guide now.
"
Published By: Workday
Published Date: Sep 14, 2018
"Looking for an agile and scalable ERP system but don’t know where to start? IDC MarketScape is a comprehensive guide specifically for midsize companies. Read an excerpt from the report to learn the capabilities your midsize company should expect from cloud-enabled ERP applications. https://www.workday.com/en-us/forms/reports/idc-me-landscape.dl.html
"
In a world of infinite choices, customer experience is the last true differentiator. The optimal shopping experience happens when the right content is presented to a customer at precisely the right time, no matter where they choose to engage. Read The Path of Experience to learn the critical capabilities needed to drive seamless commerce experiences that keep customers coming back for more.
Read the guide to learn:
The role of dynamic merchandising in engaging customers
Steps to create compelling customer experiences using audience segmentation and personalization
Ways to scale customer experiences to create powerful connections, no matter the device or channel
Simply fill out the form to download the report.
To set themselves apart, companies need to shift to an experience-first approach that keeps customers engaged as they move from device to store and back again. Read Moving Beyond Click and Mortar: 5 Steps to Experience Excellence to learn how you can blend digital and physical channels into a fully connected customer journey.
Read the guide to learn how top retailers:
Shift from channel-first to customer-first
Build unique experiences around their brand story
Differentiate their experiences with digital
Simply fill out the form to download the report.
Sarah Cooke 
Don Shoultz 
Marc Rapport 
