Published By: Genesys
Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources.
This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement.
Read the report to get a detailed look at:
The strategies that differentiates an Iconic firm from other businesses
How strategies vary across regions based on maturity and customer expectations
Future innovation management and technology adopt
Your business is important, and so are the employees who make it great. When they're healthier, they're happier and when they're happier, they're more engaged at work. That's why having a wellness program that works is the key.
In too many organizations today, innovation isn’t happening fast enough. Within these businesses, skills are siloed and resources are misaligned. As businesses seek to speed innovation and meet their growth and revenue targets, they have to get maximum utility out of all their investments—including in the areas of IT infrastructure, product development and human resources.
This buyer’s guide is intended to help those decision makers tasked with making this critical buying decision—focusing on the characteristics that help enterprises address both their immediate and long term needs. This guide shows how leveraging a PPM platform that delivers both top-down, strategic portfolio management, as well as bottom-up project management capabilities, helps organizations maximize their ROI over the long term.
This Whitepaper shows the results of a survey conducted with over 500 SuccessFactors customers. See how they increased productivity and drove significant financial impact to their respective organizations.
HR organizations have the capabilities to play a central role in driving business execution. But many fail. Download your white paper now, compliments of SuccessFactors, and learn how to use talent management to drive business execution.
SuccessFactors' goal is no secret, nor is it humble: increase worldwide productivity by 50%. It's a bold target that's not easy to measure consistently. However, this paper presents one measure of SuccessFactors' success and explains the linkages between investing in execution and tangible customer results.
Today’s “connected” generation is comprised of tech-savvy workers whose strengths must be harnessed for competitive advantage. Read how to reach “Gen C” and develop talent management strategies to attract, engage and retain this workforce segment.
If you’re like everyone else in HR today, you’re probably thinking about how your organisation can handle data better. Maybe your executives want the power to make data-driven decisions from comprehensive workforce analytics. Perhaps you’d like to streamline the efficiency of your HR operation or put more actionable information in the hands of your line managers and employees. With the elixHR Platform, you can integrate your HR data and processes so your people can access information quickly and easily, and make better decisions. You can also lower your operational costs because you can increase efficiency and eliminate the need to replace HR systems that you already have in place.
Paul Hamerman is vice president,
principal analyst at Forrester,
where he focuses on human
resources management and
financial applications, as well as
trends and directions in the
overall market for enterprise applications. Hamerman
answers five key questions that we believe organisations
should consider when exploring workforce and financial
planning approaches in today’s business world.
Deep-dive analytics tools have completely transformed the way many organizations do business—helping remove the guesswork from major areas of operations, and provide everybody with the clear, actionable answers they need to make informed business decisions.
The benefits of sophisticated analytics are being reaped across the business. But according to Deloitte, HR is lagging behind— with only 14 percent of companies using analytics in HR, compared to 77 percent using these tools in Operations1.
As we turn our attention to 2017, HR leaders have their destinies and those of the modern workforce firmly in their hands.
Businesses have never faced such extreme levels of uncertainty. On a macroeconomic level, they are still unclear on how and when the UK’s “Brexit” from Europe will proceed while trying to predict how a political outsider in the White House will affect global markets. Meanwhile, they are seeing their success threatened by disruptive upstarts and their operating models challenged by employees’ cry for new ways of working.
By adopting modern best practices for HR and Talent Management you will ensure your business takes full advantage of new and innovative cloud processes and technologies. This will help your HR resources operate much more efficiently and set your business up with the ability to rapidly adapt and grow when needed.
In the world of HR, many of us talk about employee engagement, and the intrinsic link between engagement and productivity is well understood. But how many of us truly understand the reasons why? And do we truly recognize just how important it is to the HR department and the business as a whole?
These are troubling times if you are looking for talent. As I talk with organizations, one theme continues to come up: “We can’t fill open jobs… and people that join us don’t stay for very long.” All you have to listen to is one of the many economic reports that are on the news every day to hear that the economy is strong and jobs are plentiful.
Today's Human Resources (HR), talent and learning executives face strategic challenges, organizational challenges, economic challenges, and a plethora of tactical issues each day. Read this whitepaper to learn how to get the right tools to drive decision making.
Published By: SumTotal
Published Date: Feb 01, 2013
Most HR professionals are ready for a completely different approach to HR technology. This engaging paper from SumTotal explains why that is — and how one system is revolutionizing the industry in response.
Learning Management Systems (LMS) allow companies to focus on the right component of the learning process – and that is the learning. Administrative activities like registering for training or recording training completion are automated. Required compliance programs can be delivered online, reducing costs. Managers can share training feedback that supports the company’s business goals.
Ever since the publication of the War for Talent in 1997, the stakes for getting things right have been high…and they continue to be a top priority for CEOs. However, an over-reliance on traditional methods across critical human capital management processes may be limiting effectiveness.
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