Published By: Genesys
Published Date: Feb 27, 2018
PureCloud was designed to simplify the way you manage customer relationships. It’s powerfully simple, fast and intuitive. But you don’t have to take our word for it. Get a better look at the benefits and tools of Genesys PureCloud in a new report by Nucleus Research. For their study, Nucleus examined past and current customer experiences, breadth of functionality and results of use.
From rapid cloud deployment to rolling software updates, PureCloud enables best-in-class customer experiences today and well into the future. Read the full report to learn more about:
• PureCloud tools like automated omnichannel routing, social channel management, outbound dialing, integration with other software and analytics and reporting.
• Benefits of the platform such as lower costs, increased flexibility, improved time to value, and better workforce optimization.
• Current customer success stories and the future of PureCloud.
To move your business from its current state to the connected enterprise, you have to define a common
API to your database and other systems, while providing the infrastructure to support the new model. The
new systems must incorporate the security safeguards while ensuring the infrastructure can support the
new growing, but variable, load.
With the rapid adoption of mobile and web-based services across the industry, the REST architecture
has emerged as the de facto standard for API integration across systems. This white paper addresses
the concepts of REST, creating REST APIs for your databases and integrating with other systems:
• What is REST?
• Why use REST for database access?
• Building REST infrastructure for database access
• The REST enabled database
• Integrating REST with other services
• Criteria for selecting REST services platform
The 2015 Guide to WAN Architecture and Design describes a hypothetical company, referred to as NeedToChange, which has a traditional approach to WAN design. It then presents Cisco's response to how NeedToChange should evolve its WAN. This e-book includes a summary of the key components of some of the emerging approaches to WAN architecture and design and concludes with a call to action that outlines a project plan that network organizations can use to evolve their WAN.
Published By: Infosys
Published Date: May 21, 2018
As with many large, established banks, our client's infrastructure was centered on a core banking system that was dependent on packaged systems and highly complex backends. Each time a new product was launched or changed, the back-end had to be reintegrated with the customer-facing channel.
This was time-consuming and the bank wanted to speed up their time to market, in order to respond to the customer demand for product innovation. They therefore, needed to move from a predominately peer-to-peer (P2P) oriented multi protocol architecture to an API-Based integration platform, and set out to find a partner by issuing a request for proposal (RFP). We were keen to respond, but wanted to present a proposal with a difference.
Windows 8.1 is ready to give your business the tools you need to meet your workers' changing IT needs in a way that's reliable, productive and secure. Designed to respond equally well to touch as it does to a keyboard and mouse, read this paper to learn more about how the new Windows addresses today's workforce needs by enhancing mobile productivity, end-to-end security, and addresses virtualization and management advancements.
While Windows 7 and Windows XP continue to dominate the market, Windows 8 adoption has been fairly slow, especially in the enterprise. The end of support for Windows XP now creates a season of needed change. Prepare now to address both the challenges and opportunities of this wave of OS migrations by downloading this IT handbook. Read it for insights into planning and preparation, hardware and software compatibility considerations, as well as end user training and implementation.
Many enterprises, educational institutions, and government agencies find themselves still managing both legacy end-user hardware and an antiquated OS. The time has come to move to modern Windows options and given the gamut of robust computing hardware, upgrading both at once simply makes good sense. Download this paper to discover how your organization can benefit from the combination of reduced staff costs, fewer operational problems, lower operational costs and improved productivity, the organization realizes significant cost savings.
Children’s Mercy is not only one of the nation’s top pediatric medical centers, they have a strategy that improves organizational profitability in the face of constant change – all while delivering world-class care for their patients. Children’s Mercy accomplished what many have tried: integrating hospital and ambulatory revenue cycle activities with complete integration of all processes on a single IT platform.
This research paper argues that it is up to the CFO to work with IT to modernize the business before it is too late. Enterprises need greater transparency into the streams of data illuminating market opportunities and market risks. They need systems that scale in step with the organization’s growth and technologies assisting a more intimate customer relationship. This paper highlights five reasons why the CFO must lead the charge to modernize their organizations now—or risk being outrun by the competition.
Download this white paper on how cloud ERP can help IT meet rapidly evolving business needs. Discover the core characteristics of the modern enterprise, and the new ERP strategies adopted by rapidly growing enterprises like Williams-Sonoma and Knowledge Universe to support their growth.
Download this white paper to find out about the 7 key impediments that limit strategic visibility and how to remove these obstacles to make informed, insightful and assertive decisions that drive profitable business growth.
In this paper, we consider the distinct financial and operational challenges that businesses face when launching international operations, and examine the value that global, real-time financial reporting and consolidation solutions can deliver. We discuss the criteria that companies should use to evaluate solutions.
The majority of enterprise software is now consumed via SaaS or cloud deployments. Despite a perception of simplicity in software acquisition, many cloud contracts require all the rigor and due diligence of contracts for on-premises licensed software. The Enterprise Cloud Buyer's Bill of Rights provides a tool for clients and vendors to change the tenor of contract negotiations from user subservience to an equal and collaborative long-term partnership.
These challenges stem from an increased focus on agility and scale for building modern applications—and traditional application development methodology cannot support this environment.
CA Technologies has expanded full lifecycle API management to include microservices—an integration enabling the best of breeds to work together to provide the platform for modern architectures and a secure environment for agility and scale. CA enables enterprises to use best practices and industry–leading technology to accelerate and make the process of architecture modernization more practical.
Every enterprise has a wide variety of IT requirements where integration is needed. The rapid proliferation and adoption of cloud and mobile technologies has accentuated the financial impact of these needs. In response, the integration space has matured to include feature-rich stacks from enterprise integration vendors that provide full, multi-layer platforms in the form of an Enterprise Service Bus (ESB) or SOA suite. But with these very broad capabilities comes complexity—multi-layer stacks can be difficult and costly to install, debug, administer and secure.
The threat landscape has evolved and the traditional approach to endpoint security cannot keep up. Detection/response is not an acceptable approach. There are a number of approaches to prevent threats on the endpoint and their ability to prevent unknown and zero-day threats varies widely. Join this webinar featuring a guest speaker from Forrester where we will discuss the findings from a recent commissioned survey they conducted that evaluates these approaches and illustrates that exploit prevention and integration with a network security platform are must-have capabilities. Forrester will also summarize their recommendations for prevention of advanced threats on the endpoint.
ESG Lab performed hands-on evaluation and testing of the Hitachi Content Platform portfolio, consisting of Hitachi Content Platform (HCP), Hitachi Content Platform Anywhere (HCP Anywhere) online file sharing, Hitachi Data Ingestor (HDI), and Hitachi Content Intelligence (HCI) data aggregation and analysis. Testing focused on integration of the platforms, global access to content, public and private cloud tiering, data quality and analysis, and the ease of deployment and management of the solution.
Unable to access the data you need? Lack of real-time information? Technology preventing fast execution of changing business strategy? These are just some of the clues you are probably spending more on integration than necessary.
In an IT landscape dominated by big data, mobility, social networking and cloud computing, integration will not only grow in importance, its very nature will change. This paper will discusses the 21st Century IT landscape as it relates to the new integration, and argues that the need for a comprehensive integration strategy has never been more urgent.
Think Integration won’t have much of an effect on your business? That integration requires a team of expensive experts? Think again. The right integration platform will help reduce your budget while keeping you one step ahead.
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