Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
The HP 3PAR StoreServ 7450 All-flash Storage can improve IOPS and latency results dramatically, increase the overall performance of a high workload environment, and lower administrative management work. The costs and benefits for a composite organization for 20 TB of 3PAR All-flash storage,
based on customer interviews, are:
? Investment costs: $130,722.
? Benefits: $1,213,601.
? Average cost/GB usable (street price) for all-flash storage (included 4:1 compaction and 25% overhead): $2.20
Visibility remains a huge challenge for CFOs in today’s dynamic and ever-evolving business environment.
A study of more than 500 CFOs and senior finance executives conducted by the Economist Intelligence Unit (EIU) and commissioned by Coupa, reveals that more than 60 percent of CFOs lack complete visibility into the transactions within their organization. Sound familiar?
Read the report to learn how CFOs are responding in a rapidly evolving world where new technologies, uncertainty, and emerging threats abound. The report also includes five qualitative interviews with the CFOs from Ally Financial, Driftwood Acquisitions and Development, Hays, Micron Technologies, and Zendesk.
Published By: Cisco EMEA
Published Date: Nov 08, 2018
The goal of ESG Lab reports is to educate IT professionals about data center technology products for companies of all types and sizes.
ESG Lab reports are not meant to replace the evaluation process that should be conducted before making purchasing decisions, but rather to provide insight into these emerging technologies. Our objective is to go over some of the more valuable feature/functions of products, show how they can be used to solve real customer problems and identify any areas needing improvement.
ESG Lab's expert third party perspective is based on our own hands on testing as well as on interviews with customers who use these products in production environments.
This IDC white paper reviews important market trends that have driven a dramatic increase of real world hyperconverged infrastructure deployments. This paper also provides results of in depth interviews and a global IDC survey of SimpliVity customers, many of whom have experienced considerable operational efficiency gains resulting from the use of SimpliVity hyperconverged infrastructure.
This white paper presents IDC’s analysis of the business value organizations are achieving by using Cisco UCS as a platform for SAP HANA and other SAP Business Suite applications. This analysis is based on IDC’s interviews with 12 Cisco UCS customers. These organizations are all relatively large organizations (1,500–85,000 employees), with an average of 25,383 employees. Interviewees represent a variety of industries: natural resources, agriculture, energy, government, automotive, retail, food and beverage, distribution, technology, healthcare, and IT. These organizations are based in the United States, EMEA, Mexico, and Brazil.
Competitive advantage from analytics is changing, and for the better. For the first time in four years, MIT Sloan Management Review found an increasing ability to strategically innovate with analytics based on interviews with more than 2,600 practitioners and scholars globally.
Learn more about key findings, including:
Wider use of analytics, better knowledge of its benefits and greater focus on applications have reversed a trend on the benefits of analytics.
Return on investment for analytics stems from the governing and sharing of data throughout the organization.
Machine learning enables organizations to discover more insight from their data, allowing employees to focus on other critical responsibilities.
How can you accelerate SAP HANA with Lenovo?
In this article from insiderPROFILES, you’ll learn why major IT companies choose Lenovo’s SAP HANA Appliance to accelerate and scale their SAP HANA® deployments. Natalie Miller interviews the leadership team to understand why they chose Lenovo, and how their X6 server infrastructure provides unique value for their team.
Get the article now.
Published By: Oracle CX
Published Date: Oct 19, 2017
This paper provides guidance to organizations interested in researching Oracle’s SPARC M7 and Oracle
Solaris 11 security features and capabilities. It will also provide a high level overview of some of the
noteworthy features that these two product offerings bring to the market. We will review industry best
practices in information security as it relates to these Oracle products in the context of a secure
implementation. This paper is not meant to be an in depth technical paper, position paper, or security
implementation guide. It will instead endeavor to deliver a foundational level of knowledge of the SPARC
M7 processor and server technology and the function set within Oracle Solaris 11 that are primarily
relevant to information security as it is currently understood. The information used to compose this paper
was collected from a variety of open sources, interviews with Oracle subject matter experts, and reviews
of OEM (Original Equipment Manufacturer) documentation and specificatio
Published By: T Systems
Published Date: Nov 28, 2018
The wait is over. Here at T-Systems, we are proud to present the findings of CXP Group - a leading independent European research and advisory firm in the field of digital, software and IT services. Their new “Digital Industrial Transformation with the Internet of Things” report examines the dynamic range of opportunities that IoT holds for businesses and explores the challenges of integrating existing data processes with those that are IoT enabled.
The report is the result of the feedback cultivated from interviews with senior business and IT decision-makers responsible for creating and running innovation strategies at 250 large-scale European manufacturers. The data has been disseminated by region, strategies, pain points, IoT adoption, intention, investment etc. and provides readers with a detailed examination of what industrial businesses look for most from IoT.
The report provides a fascinating unearthing of influencing factors for IoT readiness and digitization as a whole. Using
In July 2013 Acxiom commissioned Forrester Consulting to evaluate how companies use the data they collect from their customers to make better decisions on their marketing campaigns by gauging their experiences and attitudes around their use of and future vision for using customer data across multiple marketing channels. In order to understand this topic, we conducted interviews with 11 executives representing a range of roles and perspectives, including consumer packaged goods companies, financial services organizations, and agencies.
The Internet of Things (IoT) presents an opportunity to collect real-time information about every physical operation of a business. From the temperature of equipment to the performance of a fleet of wind turbines, IoT sensors can deliver this information in real time. There is tremendous opportunity for those businesses that can convert raw IoT data into business insights, and the key to doing so lies within effective data analytics.
To research the current state of IoT analytics, Blue Hill Research conducted deep qualitative interviews with three organizations that invested significant time and resources into their own IoT analytics initiatives. By distilling key themes and lessons learned from peer organizations, Blue Hill Research offers our analysis so that business decision makers can ultimately make informed investment decisions about the future of their IoT analytics projects.
Following a series of in-depth interviews with Senior IT professionals in various industries this video provides their findings and the direct and in-direct value derived from using HPs Backup, Recovery and Archiving solutions.
Published By: Red Hat
Published Date: May 01, 2012
Forrester Research makes a case for migrating from proprietary operating system environments to Red Hat Enterprise Linux. In-depth interviews with an existing customer and subsequent financial analysis highlight the positive risk-adjusted return on investment (ROI), costs, and benefits of making the switch.
Published By: Sage EMEA
Published Date: Jan 29, 2019
SagecommissionedForresterConsultingtoconducta TotalEconomicImpact™(TEI)studytoexaminethe potentialreturnoninvestment(ROI)organizationsmay realizebydeployingits Enterprise Management solutionas part of Sage Business Cloud.Thepurpose ofthisstudyistoprovidereaders withaframework to evaluatethepotentialfinancialimpactof Enterprise Managementwithintheir organizations. Tobetter understandthebenefits,costs,andrisks associatedwithaninvestmentinEnterprise Management,Forrester conducted in-depth interviews withtwoEnterprise Managementcustomers. For a brief description of each customer, see the Analysis section. According toSage,Enterprise Managementis an integratedand globalenterprise business management solution for purchasing, manufacturing, inventory, sales, customer service,and financial management. Formoredetails ontheEnterprise Management solution,seeAppendix A. For this TEI study, Forrester has created a compositeOrganizationto illustrate the quantifiable benefits and costs of investing i
"Delivering business transformation is an incredibly complex task for IT. Keeping the lights on while supporting digital transformation initiatives requires a new era of hybrid IT so IT teams can address the needs of not just IT operations staff, but also application developers and LOB executives.
Through in-depth interviews of IT operations and LOB staff, IDC shares how enterprises are handling the challenges and opportunities presented by hybrid IT.
Find out how you can create value and competitive advantage through digital transformation."
Published By: IBM APAC
Published Date: Jun 13, 2017
Using more than 70 criteria and combining feedback from customer interviews, IDC found that the providers in this evaluation bring diverse capabilities for modernizing SAP applications.
Download this paper to find out more.
This report is intended to serve as a guide to an effective digital banking conversion/change management plan. From your initial kickoff meeting to post-launch, you’ll learn about the key components required for success. The framework is the result of interviews with Q2 personnel who have been personally involved in thousands of hours of digital banking conversions, across hundreds of FIs, with every major core banking system on the market over the course of the past twenty years.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.