Despite increasingly complex data center environments, IT is expected to provide business owners with faster service, higher reliability, and greater agility than ever before – all within a tight budget. It is impossible to meet these goals with manual IT processes. However, EMA research shows that IT Process Automation (ITPA) helps achieve these goals, delivering annual savings of $500,000 on staff costs alone, and 64 hours of additional uptime per year – plus improved resource utilization, security and compliance, problem response times, and agility.
Listen in as Andras Cser, Principal Analyst at Forrester Research, speaks about trends he is seeing in the Identity & Access Management (IAM) market, and specifically about the challenges and benefits of user provisioning.
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