Thrill customers and empower employees with omni-channel, socially-infused digital experiences to drive better business outcomes
IBM Customer Experience Suite features rich, integrated capabilities for managing web content, rich-media assets, real-time social communications, robust customer self-service capabilities, business analytics and mobile device delivery
IBM Employee Experience Suite enables employees to easily find and share relevant information across multiple platforms, diverse geographies with multiple languages, and within the context of business applications
A multi-cloud world is quickly becoming the new normal for many enterprises. But embarking on a cloud journey and managing cloud-based services across multiple providers can seem overwhelming.
Even the term multi-cloud can be confusing. Multi-cloud is not the same as hybrid cloud. The technical definition of hybrid cloud is an environment that includes traditional data centers with physical servers, private cloud with virtualized servers as well as public cloud provisioned by service providers. Quite often, multi-cloud simply means that an organization uses multiple public clouds from many vendors to deliver its IT services. In other words, organizations can have a multi-cloud without having a hybrid cloud, or they can have a multi-cloud as part of a hybrid cloud.
With digital and cloud transformation has come complexity—and disruption—when it comes to managing identities, access and the user experience. Employees need fast access to a wide range of applications The business needs to get those applications into their hands as quickly as possible. But IT needs to strengthen authentication and support secure access—while providing fast delivery.
Organizations globally realize that working only to prevent and detect cyberattacks will not protect them against cyber security threats. That is why IBM Resilient® was developed: to arm security teams with a platform for managing, coordinating, and streamlining incident response (IR) processes.
IBM Security has had the privilege of working with organizations of all sizes and across all industries as they implement Resilient solutions to develop more sophisticated and robust incident response functions. These organizations build IR processes that are consistent, repeatable, and measurable, rather than ad hoc. They make communication, coordination, and collaboration an organization-wide priority. They leverage technology that empowers the response team to do their job faster and more accurately
Published By: LogMeIn
Published Date: Feb 27, 2018
Whether you are a rapidly growing start-up, or a global company managing millions of interactions, Bold360 ai helps you deliver better customer experiences — no matter the problem, location or device. This simple and highly intelligent solution makes it easy to get started, and has the ability to grow as your interactions evolve.
Published By: Cohesity
Published Date: Mar 19, 2019
The City of Santa Barbara, California is located just 90 miles northwest of Los
Angeles is the county seat of Santa Barbara County with a population of just
over 90,000. Often referred to as the ‘American Riviera’, Santa Barbara is located
between the Pacific Ocean and the Santa Ynez Mountains.
Santa Barbara functions similar to a big city because it manages its own police
and fire departments, city waterfront, and airport, managing an annual operating
budget of just over $350M with approximately 1600 employees. The IT team
supports all technology functions and operations for the City, including data
backup and protection.
"Uncover the Business Impact of Managing Risky Web Content
Download this white paper to learn:
How to safely manage ""uncategorized"" websites when sites are unknown to the secure web gateway (SWG) policies, which are largely based on website categories, such as news, entertainment, weather, social media, etc.
The cost implications of securing web content, including staffing, clean-up and risk mitigation
Isolation - a new technique for malware prevention to maintain end user & IT staff productivity
Administrators can either be lenient in allowing access to uncategorized sites, increasing malware risk, or deny access and deprive employees of necessary information. There are hidden costs to both approaches.
Amazon Web Services (AWS) provides rapid access to flexible and low cost IT resources. With cloud computing, public sector organizations no longer need to make large upfront investments in hardware, or spend time and money on managing infrastructure. The goal of this whitepaper is to help you gain insight into some of the financial considerations of operating a cloud IT environment and learn how to maximize the overall value of your decision to adopt AWS.
Power Systems are built for the most demanding, data-intensive, computing
on earth. Our cloud-ready servers help you unleash insight from your
data pipeline—from managing mission-critical data, to managing your
operational data stores and data lakes, to delivering the best server for
In this report, we''ll analyze the many challenges that organizations face when it comes to building and managing modern IT infrastructure. We'll also look at how many businesses are taking advantage of a hybrid cloud and on-premise approach, which comes with some significant benefits.
"Managing and securing endpoints with conventional mobile device management (MDM) or enterprise mobile management (EMM) solutions is time-consuming and ineffective.
For this reason, global IT leaders are turning towards unified endpoint management (UEM) solutions to consolidate their management of smartphones, tablets, laptops and IoT devices into a single management console.
To increase operational efficiency, maximize data security and deliver on their digital transformation goals, they’ll need a UEM platform that does more than just promise success. The answer is a smarter solution, built for today, that brings new opportunities, threats, and efficiency improvements to the forefront.
With Watson™, IBM® MaaS360® UEM features cognitive insights, contextual analytics, and cloud-sourced benchmarking capabilities. It helps you make sense of daily mobile details while managing your endpoints, users, apps, document, and data from one platform."
Liberty Mutual Insurance offers personal and commercial insurance to policyholders around the world. With more than 50,000 employees located in more than 60 countries, managing the corporate benefits program is a tremendous task.
Matthew Vlieger, Manager of Finance and Analytics in the company’s Corporate Benefits Division, is responsible for analyzing member engagement within the various health plan offerings. He also provides insights to the strategy directors to help them identify areas for improvement.
The introduction of the IBM z14 ZR1 and LinuxONE Rockhopper II fills out the product line of the latest generation of IBM mainframes. Infrastructure and operations leaders tasked with managing, protecting and, increasingly, using data for competitive advantage will find this new release interesting.
Lessons from the field on managing data science projects and portfolios
The ability to manage, scale, and accelerate an entire data science discipline increasingly separates successful organizations from those falling victim to hype and disillusionment.
Data science managers have the most important and least understood job of the 21st century.
This paper demystifies and elevates the current state of data science management. It identifies best practices to address common struggles around stakeholder alignment, the pace of model delivery, and the measurement of impact.
There are seven chapters and 25 pages of insights based on 4+ years of working with leaders in data science such as Allstate, Bayer, and Moody’s Analytics:
Introduction: Where we are today and where we came from
Goals: What are the measures of a high-performing data science organization?
Challenges: The symptoms leading to the dark art myth of data science
Diagnosis: The true root-causes behind the dark art m
Three common types of software make you more vulnerable than you realize. While complete and thorough vulnerability management is next to impossible, a few simple steps go a long way toward reducing risk. Download this ebook to discover what steps to take to begin evolving away from patch management toward software and vulnerability management.
The hidden threat in securing your infrastructure from vulnerabilities lies with IT’s difficulty in managing third-party software.
2017 was billed as the worst on record for cybersecurity. No doubt, the continued rise of modern threat vectors has IT on high alert. In essence, IT professionals view their role as responsible for keeping the door shut. However, even with IT administrators keenly aware that most exploits can be averted simply by keeping the environment current, the task is no small feat and often isn’t done as well as it needs to be.
The increasing number of endpoints and the growing complexity of IT landscape brings in the need of having a unified method of managing IT. Unified Endpoint Management (UEM) gives organizations a simple, flexible way to manage and secure endpoints from an all-in-one single platform. With capabilities such as centralized discovery and management, automation and remote control, UEM equips enterprises to address complex problems encountered by IT in the current landscape.
Download this ebook to learn how to enable your IT teams to eliminate roadblocks and increase productivity and move forward on their way to the digital transformation of the enterprise.
Few salient points:
-The challenges faced by modern IT teams
-How Unified Endpoint Management helps address these challenges
-Benefits of Unified Endpoint Management in the enterprise
-Kaseya’s approach to UEM
At the end of the day, monitoring is all about finding problems before they cause issues for your users, and managing expectations when problems do crop up. Once critical and basic coverage is handled, start monitoring devices to keep everything tied together. If a switch, router, or hub goes down, or a printer starts having issues, you’ll know before the complaints start rolling in. When you automate recurring processes or tasks, your team can focus on delivering value instead of putting out fires.
A collaboration between IBM and CLS, the largest provider of settlement and risk mitigation services for the global foreign exchange market, showed how financial institutions can reap blockchain’s benefits by managing and minimizing risks to the existing business. Instead of a wholesale approach of replacing existing systems, new functionalities were gradually embedded into current processes, moving data from legacy systems to the new blockchain solution operating in parallel.
Read this report to learn more about the ongoing CLS-IBM blockchain initiative and what drives the success of its commercial implementation.
Click here to find out more about how embedding IBM technologies can accelerate your solutions’ time to market.
VMware Horizon and Workspace ONE is the most complete solution for delivering, managing, and protecting Windows desktops, applications, and online services across devices, locations, media, and connections. To learn more about how Workspace ONE delivers and manages any device by integrating identity, application, and enterprise mobility management:
There comes a time in a company’s growth when applications that used to work well can no longer keep up with complexities of scale.
This white paper describes 3 warning signs that indicate your disconnected financial applications are holding you back. Also, learn how migrating to a unified cloud solution can improve financial forecasts, enable you to act on more accurate information, increase productivity, and more.
Don’t make this mistake.
In this eBook, we explain the three warning signs you must watch out for if you want to know when it’s time to move your important customer and financial information to the cloud. Then we’ll show you exactly what managing your most important information with a cloud-based accounting solution means for you and your business.
Download it today.
Published By: MarkLogic
Published Date: Nov 07, 2017
Today, data is big, fast, varied and constantly changing. As a result, organizations are managing hundreds of systems and petabytes of data. However, many organizations are unable to get the most value from their data because they’re using RDBMS to solve problems they weren’t designed to fix.
Why change? In this white paper, we dive into the details of why relational databases are ill-suited to handle the massive volumes of disparate, varied, and changing data that organizations have in their data centers. It is for this reason that leading organizations are going beyond relational to embrace new kinds of databases. And when they do, the results can be dramatic.
To meet the growing challenges of a competitive world economy, a digital transformation is taking place in the enterprise. Organizations realize that to be competitive they need to be more agile. They need to reach their customers wherever they are, and they need to be able to scale their applications to meet customer demands.
To meet these challenges, organizations are deploying new microservice applications that are changing the application delivery environment. These applications are agile, configured to enable new features to be added without disrupting applications in production, and designed to automatically instantiate instances in response to increasing user demand. In short, microservices are drastically changing the way that applications are deployed and managed. This introduces a high level of complexity to network infrastructures because traditional applications are not going away. Applications will continue to be designed for both microservices and traditional 3-tier imple
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