Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases.
Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
Effectively supporting these new business demands has become more complex and challenging. The increased use of mobile devices alone is driving exponential growth in transaction volumes.
A customer pushes a button on his or her cell phone, for example, to check a bank balance. That single transaction triggers a cascade of transactions as the request is validated and data is accessed, retrieved and then sent back to the customer.
Maintaining a competitive edge today means building a Digital Enterprise capable of taking full advantage of social, mobile, web, cloud, “things,” (sensors and devices), and analytics technologies. Among the terms used to describe this business transition is “the API Economy,” an economy in which APIs are no longer just an IT concern, but the underpinnings of new revenue streams and new business models that are disrupting entire industries.
Read this paper to learn about:
New, modern applications being built for the enterprise
Application ecosystems and extending the value of your company in the API Economy
Two ways to integrate devices in the Internet of Things
The microservices approach to application development
The role of API management in the digital enterprise
Red Hat® JBoss® Fuse is a lightweight integration platform that reduces the pain of connecting
applications, services, processes, and devices for comprehensive and efficient solutions. JBoss Fuse
includes the popular and versatile Apache Camel project, an implementation of the most commonlyused enterprise integration patterns. With integration patterns and more than 150 connectors
ready to use, JBoss Fuse supports integration across the extended enterprise—including applications and services on-premise, on mobile devices, or in the cloud. JBoss Fuse is complemented by
Red Hat JBoss Developer Studio for easier development of integration solutions and Red Hat JBoss
Operations Networkfor monitoring of deployed solutions.
Mobile devices are everywhere. 95% of UK millennials now use smartphones1; and it’s estimated that across the globe, nearly a billion more people now use mobile phones today than did five years ago.2 Mobile commerce will continue to grow as smartphones continue to be adopted. For example, forecasts for Europe’s EU 5 (France, Germany, Italy, Spain and the United Kingdom) show mCommerce will account for 43.8% of eCommerce sales by 2020, compared to 32.9% in 2016.3 As fraud teams determine which orders to accept or reject, fraud managers are key to providing a seamless mobile checkout experience. But they also need to protect their business from fraud – and from the damage it can cause to bottom line, customer experience and brand.
Today’s consumers are more demanding than ever before. They want experiences that are personalized, relevant, and consistent—whether they’re interacting with your company online, in-store, or on the phone. Oh, and they want only positive experiences. Poor customer service is unacceptable across any channel, including the often-overlooked mobile device.
Download this brief to learn how you can deliver the most meaningful, positive, and consistent customer experiences across all channels that enhance loyalty and deliver results.
Given the fact that there are more mobile devices on the planet than there are human beings, engaging with customers via mobile should be a priority. Another interesting fact is that 90% of a consumer’s time while on a mobile device is spent in a brand’s app. Then consider this from Forrester: “Today’s customers demand a seamless, integrated brand experience delivered to them with ultimate simplicity and relevancy in real time.”
Are you ready to deliver on these demands? To learn how to create relevant, high-quality customer experiences on any mobile device, download this guide.
How can brands make the most of the growing opportunities offered by location data? Understanding location and its connection to customer behaviour is key to gaining full and reliable insights and making efficient change.
HERE is building and sharing real-time location intelligence which reveals why customers make transactions in specific places. HERE’s Open Location Platform contextualises consumer motivations in the world around them. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE also shares its own insights into the future of reaching customers on their mobile devices as they travel, including in-car advertising.
Published By: Netsuite
Published Date: Jul 24, 2017
Baseball has always collected in-game data.
However, until recently, fans didn’t have easy
access to the various statistics that coaches
used for key decisions important for the
development of the players and success on
the baseball field.
It’s not unlike how traditional business
intelligence is delivered. Data and reports are
set aside for a few experts who determine
what is important for you.
Today, baseball statistics are widely available
during broadcasts on TV, PCs and mobile
devices. Basic data displays like inning and
score are enhanced with metrics meaningful
to students of the game, such as pitch speed,
strikeout percentages and hit zones. It’s a good
example of vital information being delivered in
real-time, on demand and in context.
How can brands create relevant, authentic advertising experiences with real-world location intelligence?
Innovative brands and marketers are looking for data sets and services that contextualize consumer movements and habits in the world around them. Understanding location and its connection to customer behavior is key to increasing the effectiveness of retail campaigns and diving deeper into audience behavioral patterns.
HERE enables relevant and authentic experiences through real-time location intelligence. As the world’s leading location platform*, HERE also shares its insights into the future of reaching customers on their mobile devices as they travel.
*Souce: Ovum and Counterpoint Research annual indexes
The increase in mobile devices and cloud applications has changed everything, from where we work, to how we communicate, collaborate, and store information. A new approach to security is needed.
The cloud is no longer a trend or a movement. It’s now so integrated into IT and infrastructures that, for many companies, it’s simply how business is done. The availability of mobile devices and cloud services has redefined how and where people work. Applications and servers are moving to the cloud faster than ever to take advantage of cost savings, scalability, and accessibility.
The age of perimeter-only security is over. Find out more today about how Cisco can help.
Not long ago, even the most astute executives couldn’t fully anticipate how quickly emerging technologies would transform their business operations — and even their business models.
Laptops, smartphones, and other mobile devices; high-bandwidth wireless networks; and cloud-based computing services have proven to be among the most impactful of these advances, collectively untethering workers from office environments and fundamentally altering work behaviors. employees today work anytime, anywhere while accessing applications and data that reside on company servers and in the cloud.
Cisco Umbrella can help your business overcome these problems, download this whitepaper today to find out more.
The cloud — at one point it was a revolution in the workplace. Now it is simply accepted as an efficient way to get business done.
Most of today’s IT security was built to protect a well-defined network infrastructure, but that is yesterday’s architecture. When users and assets move outside the network perimeter where the traditional security stack can no longer protect them, your enterprise is exposed to an entirely new set of risks. And with more apps and sensitive data living in the cloud or on mobile devices, gaps emerge that leave organizations susceptible to attacks.
Read this flipbook to see how you can take your security to new heights. We'll explain the challenges driving the shift in the market and how you can take advantage of these changes and improve security for your organization.
Die Application Economy hat Unternehmen zu Umstellungen gezwungen. Unternehmen machen ausgewählte Daten und Anwendungen für Entwickler, Partner, Mobile Devices, die Cloud und das Internet of Things (IoT) zugänglich, um neue Wachstumschancen wahrzunehmen. Im Zuge dieser Umstellungen zeigte sich, dass Legacy-Daten in der Application Economy von Nutzen sein können, und zwar in einem solchen Ausmaß, dass sich durch die neue Art der Verwendung dieser Daten neue Umsatzchancen ergeben.
Basierend auf den Erkenntnissen unserer unabhängigen Forschungsstudie, Millennials und Hospitality: Die neue Definition von Service, erhalten Sie fünf Tipps, wie Sie erfolgreich das Geschäft dieser begehrten und technisch versierte Generation gewinnen und langfristig halten können.
Sur la base des résultats de notre étude de recherche indépendante, La génération Y et l’hôtellerie-restauration - La redéfinition du service, obtenez nos cinq conseils pour vous aider à séduire les technophiles de la génération Y.
Based on the findings of our independent research study, "Millennials and Hospitality: The Redefinition of Service”, get our five tips to help you successfully win the business of this coveted, tech-savvy generation and keep them coming back.
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