Published By: Polycom
Published Date: Oct 23, 2019
99% of workers are distracted. This is the reality for more than 5,000 office workers around the world that we surveyed this year. More than a third of them are always or very often distracted. Download our eBook to learn more about what's really distracting your teams and what you can do to help.
When building the ideal customer experience, it will be important to have cohesive, convenient, and productive customer interactions, no matter what stage of the customer journey. Technology will no doubt be at the forefront to integrate these qualities into every customer interaction at scale.
Therefore, when choosing a customer care technology like an Intelligent Virtual Assistant (IVA), it is important to not simply implement technology just for the sake of technology, but to make sure that it is enhancing the overall customer experience.
We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
Rehab programs will experience a major infux of medically complex patients, including those with neurological conditions, in the coming decades. The drastic increase is being spurred by an aging population. For instance, stroke prevalence is expected to rise by 21% by 2030, and more than 1.2 million citizens are projected to have Parkinson’s disease.
This leaves rehab leaders with one signifcant question: What can be done to prepare for the increase of medically complex patients? By evolving to meet the needs of this changing population, rehab programs can successfully meet the challenge, providing patients with the highest level of care while achieving greater performance standards.
In this whitepaper, we’ll examine the three areas that drive the greatest impact on treating medically complex patients: • Clinical staff • Tech innovation • Patient and family member experience
Research has demonstrated enhanced technology can improve communication between patients, families and care providers, improve motivation, and has the potential to effect better outcomes and higher levels of patient satisfaction. Additionally, better technology also makes the workplace more appealing to employees.
With the investment and complexity involved, how can health systems utilize technology in the most efficient and effective ways to drive business results?
Published By: SendBird
Published Date: Nov 14, 2019
Why buyer-to-seller chat for marketplaces?
Experts understand marketplace apps as a challenge in scaling both
supply- and demand-side at the same time. Once trust and sufficient liquidity
are achieved, the value of marketplaces shift to fostering transparent and
There’s no better way to connect buyer and seller than in-app messaging.
Real-time messaging connects your marketplace’s buyers and sellers across
multiple apps and platforms so they can engage and inform both supply and
demand to transact more quickly. This creates more efficient transactions for
the marketplace platform.
Jeff Jordan, former eBay and current General Partner of Andreessen
Horowitz, said that to manage a marketplace well you need to “Maintain
complete transparency in the marketplace so that participants (especially
buyers but sellers too) have perfect information on products and their
pricing [...] Focus heavily on safety so the marketplace is as safe as possible
to create the trust requi
Published By: Corrigo
Published Date: Nov 01, 2019
PropTech is disrupting the facilities management and real estate industries – from big data and
IoT to artificial intelligence and augmented reality. The latest advances in PropTech are
accelerating change in facilities management like never before, driving bottom line value and
helping future-proof FM operations. The promise of PropTech is why our Corrigo team is investing
so heavily in frictionless, self-learning platforms to help our clients use technology to truly
transform their businesses.
But as we amplify FM ops with new technology, we are just as passionate about helping our clients
optimize their current processes. Why? Because making even small changes today can mean huge
savings for their bottom line. In fact, 80% of organizations are leaking more FM value right now
than they could immediately gain with new, emerging tech strategies.
That’s no small leak – it’s a staggering loss for organizations of all sizes. After analyzing 700
million facilities management transactions a
Published By: Corrigo
Published Date: Nov 01, 2019
Think about all the ways your life today is different than it was ten years ago. Think about how you
shop, how you get around, how you plan travel, and how you stay in touch. So many things that used to
be a hassle are now almost effortless.
If your life feels different, it’s because you’re living in a new era – what experts are calling the 4th
Industrial Revolution. You’ve probably heard some of the more catch-phrased components – big data,
artificial intelligence, deep analytics. Some of these still seem like science fiction, but they are very real,
very active, and crucial parts of what we at Corrigo call the Intelligence Economy.
In the Intelligence Economy, data is collected, crunched, and activated to solve problems and create
greater value for customers, partners, and employees. It’s the information, insights, and automations that
enhance experiences, predict needs, strengthen connections, and deliver the right info or action at the
right time, in the right way. And the Intellig
We’re seeing a global trend towards responsible investing. Increasingly, institutional investors are recognising the potential for ESG factors to affect the valuation and financial performance of the companies they invest in. At the same time, consumer demand for responsible investments is surging, especially from the younger generation.
“Responsible” or “sustainable” finance and a focus on environmental, social and governance (ESG) factors have moved firmly into the mainstream today.
This booklet presents the proof to address the issues around responsible investment implementation: statistics from across investment markets that show how significant this shift is.
Around the globe, voices clamoring for climate-aware investing and carbon controlsare increasing. Demand for ethical treatment of employees, customers and other stakeholders is also growing, as is indignation about poorly-managed companies.
Companies are subject to an increasing set of non-financial reporting requirements relating to environmental, social and governance (ESG) factors. A swathe of new requirements will soon impact the investment and lending appetites of EU financial institutions. Coupled with increasing investor demands, these new rules could have a profound impact on companies’ ability to raise capital, within the EU and beyond.
Welcome to KPMG’s third annual report tracking developments in China’s pension industry. This is a topic of great economic significance. As the world’s most populous country, China has an ageing society and is developing the infrastructure to take care of a growing number of elderly people. The topic also has business significance, especially for financial companies able to find opportunities in the fast-growing pension sector.
This report updates and builds on our findings from last year. That report identified sector convergence as one of the most distinct features of the Chinese pension industry, as well as highlighted several strategic themes that will influence its long-term development. In the pages that follow, we explain the most recent developments and their strategic implications.
Achieving long-term profitability for 5G will require a major shift in thinking for many operators. Given the investments and capacity upgrades involved, simply treating 5G as just “another G” is a doomed strategy. Instead, 5G must be seen as an opportunity to re-energize the Telco business model and to move away from traditional commoditized network offerings.
Download the discussion paper to learn:
Five key questions the Telco C-suite should be asking to drive sustained 5G profitability
Why 5G will require a major change in business strategy and IT delivery models
How 5G can re-energize the Telco business model
Managing employee experiences is not about pinpointing a single event or moment. People leaders need the ability to collect feedback at every moment that matters and take action to close experience gaps. With Employee Experience Management solutions from SAP, you can use a wide range of employee listening mechanisms across a variety of engagement channels to create a “digital open door.”
Research shows that legacy ERP 1.0 systems were not designed for usability and insight. More than three quarters of business leaders say their current ERP system doesn’t meet their requirements, let alone future plans 1. These systems lack modern best-practice capabilities needed to compete and grow. To enable today’s data-driven organization, the very foundation from which you are operating needs to be re-established; it needs to be “modernized”.
Oracle’s goal is to help you navigate your own journey to modernization by sharing the knowledge we’ve gained working with many thousands of customers using both legacy and modern ERP systems. To that end, we’ve crafted this handbook outlining the fundamental characteristics that define modern ERP.
"Every kind of online interaction—website visits, API calls to mobile apps, and others—is being attacked by bots. Whether it's fraud, scraping, spam, DDoS, espionage, shilling, or simply altering your SEO ranking, bots are wreaking havoc on websites as well as mobile and business applications.
But that’s not all: they’re also messing with your business intelligence (BI). They can skew audience metrics, customer journeys and even ad buys, making business decisions questionable and costly. According to Forrester, ad fraud alone was set to exceed $3.3 billion in 2018.
Not all bots are bad. In fact, your business depends on them. Search engine bots, for example, give your web presence visibility and authority online. Other good bots help you deliver better customer experiences—perhaps a chatbot provides instant customer assistance on your site. What’s important is enabling the good bots and blocking the bad ones."
"The fast pace of innovation demanded by today’s digital businesses challenges traditional processes for the deployment and governance
of application delivery and supporting infrastructure. To address the increased pace of change, many organizations are transforming by adopting DevOps: a set of practices which employs continuous integration processes, breaking down the silos between development and operations teams.
As cycle times accelerate, and development teams adopt more Agile delivery methodologies, the traditional model for application security can be a drag on the speed and agility inherent in a continuous integration process. This creates a natural friction. Security teams can be perceived as slowing down or blocking delivery. At the same time, however, the apps are exposed to significant threats.
The goal of continuous integration is to deliver more frequent releases with more new capabilities to market, faster. It’s all about speed."
Published By: ServiceNow
Published Date: Oct 23, 2019
The quality of data that your Configuration Management Database (CMDB) relies on is critical to helping you track the software assets coming into an organization from the point of inception to the point of disposition. That’s where Software Asset Management (SAM) can help.Download this whitepaper to understand how to use SAM to build a CMDB that helps you track the value of IT services, improve compliance, and scale to meet changing service demands.
Published By: ServiceNow
Published Date: Oct 23, 2019
IT faces the challenge of consolidating, maintaining, and understanding complex configuration data and often this data is found in many different repositories. But there’s a better way to solve these challenges. The configuration management database (CMDB) consolidates disparate IT management systems into a single system of action. This ipaper provides you with the fundamentals to help ensure your configuration data management project with CMDB is a success.
La brecha digital está obstaculizando el uso del potencial de las regiones de pocos recursos en todo el mundo. Este artículo explora cómo una red 5G puede reducir drásticamente la brecha digital y mejorar las condiciones económicas en todo el mundo. Descubra cómo la tecnología satelital puede aumentar la conectividad en regiones de pocos recursos y tener un impacto positivo en la telemedicina, el empleo a distancia y las oportunidades de educación.
Descubra como uma empresa de comunicações está levando conectividade às áreas mais remotas do Peru. De uma frota de pesca offshore a uma vila acessível apenas por avião, a Axesat está levando soluções de satélite e cobertura de rede 4G a áreas que eram impossíveis de alcançar antes. O CEO da Axesat descreve como a empresa, em parceria com a SES Networks, consegue ampliar o comércio e a conectividade no Peru
Published By: BehavioSec
Published Date: Oct 04, 2019
In this case study, a large enterprise with an increasing amount
of off-site work from both work-related travel and a fast-growing
remote workforce, is faced with a unique challenge to ensure
their data security is scalable and impenetrable. Their data access
policies rely on physical access management provided at the
company offices and do not always provide off-site employees
with the ability to complete work-critical tasks. Legacy security
solutions only add burden to productivity, sometimes causing
employees to ignore security protocols in order to simply
complete their work. Upon evaluating security vendors for a
frictionless solution, they selected BehavioSec for its enterprise-grade capabilities with on-premise deployment and integration
with existing legacy risk management systems.
Are you ready for a new Recognition & Rewards Platform?
Recognition and rewards are an integral part of your company’s employee experience and engagement levels.
To determine whether an HR technology provider is the right fit for your organization, we recommend asking questions that address the various components of recognition and rewards, as well as background on the provider’s company and technology.
Download our buyers guide for the five major areas you'll need to cover before making a purchase, including:
The business value and ROI of recognition & rewards
Identifying your need and specific goals for an employee experience program
Key questions to ask engagement platform vendors
A decision checklist and a detailed comparison sheet
Two budgeting exercises to justify your investment
While NFV remains both technically and business relevant today, many communications service providers (CoSPs) have found implementation very complex. NFV implementation will require further evolution in order to fully address operational and business requirements. This white paper reviews factors currently driving the network virtualization evolution and examines the impact of adopting an innovative model based on software and hardware disaggregation.
"SD-WAN largely exists today to support two key enterprise transformations: multicloud and the software-defined branch (SD-Branch).
Multicloud has changed the center of gravity for enterprise applications, and with that, has changed traffic patterns too. No longer does traffic need to flow to enterprise data center sites or central internet peering points and breakouts. That’s because most traffic from users and devices in the enterprise campus and branch today goes to cloud-based applications scattered across a host of clouds.
It’s neither economical nor efficient to haul traffic over WAN-dedicated links to a central enterprise site. So to optimize the cost and performance of multicloud-bound traffic, modern WAN edge routers, often called customer premises equipment (CPE), are now equipped with hybrid WAN links and routing. Hybrid WAN interfaces may include WAN provider-dedicated links such as MPLS, as well as direct internet links over xDSL, broadband and 4G/LTE wireless."
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