The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed, educated decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of some of the most important KPIs used by top MSPs. We’ll focus on two major areas – finance and service – to help you better understand how to use KPIs as an essential tool for building a more sustainable business.
Published By: Datto Inc.
Published Date: May 08, 2013
The growth of the backup and disaster recovery market, and desire for increased revenues, has prompted MSPs to consider building their own BDR solutions. Learn the top 5 reasons factors MSPs need to evaluate when considering a “do-it-yourself” BDR.
Enterprises and managed service providers (MSPs) have some similar challenges in the realm of data protection. Both have to deal with expansive environments—with enterprises protecting distributed offices/geographies, and MSPs protecting many independent subscribers. Both also have been seeing production data storage and secondary protection storage demands rising. Enterprises and MSPs alike should therefore be looking for data protection architectures that have scale-out capabilities built into their core foundation.
For the managed services provider (MSP), service desk capabilities play a critical role in the level of service that customers receive and in the degree to which those services are delivered efficiently and
profitably. In short, the service desk can make the difference between a service provider’s success or failure. This paper offers some key principles MSPs should adopt in order to ensure their service desk fully supports operational efficiency, optimal service levels and business growth.
This playbook is meant for all Microsoft partners—including SIs, hosters, resellers and VARs—looking to tap into this massive opportunity and set up a managed services business on Azure.
This book provides a framework for those looking to build a managed services practice—and some best practices for those who are a little further along on their cloud MSP journey. This book is especially valuable for partners who are either transacting or looking to transact via the CSP platform and license structure. The insights in this playbook are sourced from interviews and surveys with more than 50 Cloud MSPs. These interviews were conducted by AMI Partners Inc.
It is imperative that emerging IaaS providers and MSPs gain deep insights into existing pricing models so they can attain low cost structures, increase profitability, boost competitiveness, and improve customer retention.
This report explores how cloud-based solution providers, such as managed service providers (MSPs) and independent software vendors (ISVs) are using an embedded approach to analytics in an effort to empower their customers and build a competitive advantage.
Tier-1 Original Equipment Manufacturers (OEMs) like HP, Dell and Lenovo are facing new competition from Original Design Manufacturers (ODMs), and other companies providing “white-box” equipment based on open-source specifications. As this paper will discuss, there are more factors than initial price
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