Published By: Genesys
Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling.
Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can:
Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement
Harness the power of your data to align customers with the best resource
Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
Published By: Icertis
Published Date: Oct 24, 2019
Technological innovation has changed the face of practically every industry. However, when it comes to matters of life and death, necessarily strict regulations have seen clinical trials lagging behind other lower risk industries which can put innovation into practice much more easily.
In Q2 of 2019 WBR Insights and Icertis surveyed 100 Clinical Operations Directors from pharmaceutical companies across Europe to find out more about the challenges they’re facing when implementing new technologies and digital processes in their clinical trials.
Published By: MuleSoft
Published Date: Nov 08, 2019
An Airbus A380 is made up of 7 million different pieces with each piece coming from different parts of the world including Germany, Spain, UK, and France. Assembling the final plane requires support from various IT and operations teams. Leveraging legacy supply chain technology to support on-time arrival and coordination of parts was incredibly challenging, and only worsened with the need for new parts and pressure of massive growth. In order to scale, Airbus needed to think through how to transform and digitize its global supply chain.
Hear from Airbus and how they are leveraging Anypoint Platform to enhance their production efficiency, and ultimately, drive innovation throughout the entire supply chain.
In this webinar, you will learn how to:
Leverage APIs to support a complex manufacturing process with multiple global partners.
Foster collaboration amongst siloed IT teams through API reuse and API-led connectivity.
Reduce time to market by providing end-to-end visibility acros
To stay ahead of the competition in a global marketplace, firms are increasingly speeding up operations, in many cases adopting real-time systems and tools to allow for instant decision-making and faster business cycles. Download here to learn how.
A forward-looking CMDB does more than keep an organization's IT operations running. It draws clear connections between IT components and business services, which is the core of Business Service Management (BSM). But even more critical than the CMDB's ability to support business as it is now, is the question of how well it will drive business innovation in the future.
As organizations have improved service delivery, they have also turned their focus to presenting business value more positively. These organizations are beginning to develop true BSM systems in two ways: by understanding the metrics that successful businesses employ to determine the value of IT, and by linking these metrics and associated business services to IT infrastructure components.
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
The key benefit of creating a case management methodology is to multiply its effectiveness by replicating it across the organization's patient-facing departments, practices and functions. In this way, your organization can reduce costs, increase quality and streamline its operations.
Published By: LeanData
Published Date: Nov 07, 2019
There has been an exciting revolution that is changing the
landscape for businesses far and wide. The advancement
of marketing and sales technology has enabled businesses
to work at the speed of life. But with the rapidly moving
technology space, organizations are finding that they’ve
built such robust tech stacks that it’s time to re-evaluate just
how well their technology is working for them—as opposed
With many internal organizations across marketing, sales, and
customer success reporting their team’s tech stack consists of
30 or more tools, we are realizing there is a wealth of untapped
data at our fingertips. Many have overlooked the role people,
process, and data play in maximizing the returns technology
Revenue Operations is a way to bridge gaps between siloed
organizations. It is about marketing, sales, customer success,
and partner ops teams working better together. This guide
is dedicated to exploring the emergence of Revenue Ops, its
Ensuring the reliability and efficiency of your data center operations requires a strategic partner that is qualified to minimize energy usage, reduce costs, and optimize space utilization, helping you meet critical business initiatives.
A Java application that will successfully be able to retrieve, insert & delete data from our database which will be implemented in HBase along with.Basically the idea is to provide much faster, safer method to transmit & receive huge amounts of data
As the global business world shifts to all digital, real-time operations, the legacy two-tier ERP architecture so many businesses have relied on to bridge headquarters with subsidiaries can no longer compete effectively. A simple and comprehensive answer exists in SAP S/4HANA. Available in cloud and on-premise, SAP S/4HANA gives organizations the ability to utilize the same product family across a multi-tier deployment.
Published By: HPE APAC
Published Date: Jun 20, 2017
Rather than just their traditional role of running systems and processes that support business operations, IT is being leveraged to drive business opportunities and differentiate competitive offerings. Read on to find out more.
Prevent breaches, get deep visibility to detect and stop threats fast, and automate your network and security operations to save time and work smart. Here are 5 tips to keep in mind when choosing a Next Generation Firewall for your business.
Your network is the foundation to build digital capabilities. Deliver wired, wireless and SD-WAN connectivity with full network intelligence that leads to immersive user experience, simplified operations, and fastest breach detection. Cisco’s next-generation Secure Network solutions are designed for business of all sizes.
Intent-based networking is the difference between a network that needs continuous attention and one that simply understands what your organization needs and makes it happen. It’s the difference between doing thousands of tasks manually and having an automated system that helps you focus on business goals. Cisco® Digital Network Architecture (Cisco DNA™) is your team’s bridge to an intentbased network. It is an open, extensible, software-driven architecture that accelerates and simplifies your enterprise network operations, while lowering costs and reducing your risk. Only Cisco provides a single network fabric that is powered by deep intelligence and integrated security to deliver automation and assurance across your entire organization at scale. Cisco DNA gives IT time back from time-consuming, repetitive network configuration tasks so you can focus on the innovation your business needs. Cisco DNA automation and assurance are built on a Software-Defined Networking (SDN) controller, ri
All of these elements of growing connectivity have the potential to significantly increase productivity, streamline operations and enhance service levels to citizens and stakeholders. But these benefits are only one side of the story. The added complexity of the new eGovernment environment also creates many new challenges, as government agencies search for effective ways to secure and control access to the rapidly growing number and variety of gateways to their ecosystems.
This book helps you understand both sides of the hybrid IT equation and how HPE can help your organization transform its IT
operations and save time and money in the process. I delve into
the worlds of security, economics, and operations to show you
new ways to support your business workloads.
"Cloud-based predictive analytics platforms are a relatively new phenomenon, and they go far beyond
the remote monitoring systems of a prior generation. Three key features differentiate cloud-based
predictive analytics — data sharing, scope of monitoring, and use of artificial intelligence/machine
learning (AI/ML) to drive autonomous operations. To help familiarize the uninitiated with specifically
what types of value these systems can drive, IDC discusses them at some length in this white paper."
Solid-state array features, pricing, scale and density are improving at a rapid pace, while agility and disaggregation benefits are providing long-term value. Gartner has analyzed 19 SSA products across five high-impact use cases to quantify what's important to infrastructure and operations leaders.
"Extracting value from data is central to the digital
transformation required for businesses to succeed
in the decades to come. Buried in data are insights
that reveals what your customers need and how
they want to receive it, how sales, manufacturing,
distribution, and other aspects of business operations
are functioning, what risks are arising to threaten
the business, and more. That insight empowers your
businesses to reach new customers, develop and
deliver new products, to operate more efficiently
and more effectively, and even to develop new
business models. "
Discover the transformational power of intelligent storage. A company’s competitive success depends greatly on how well it harnesses the value of its data. However, it can be challenging to keep pace with the increases in the scale of data being generated, as well as users’ demands for accessibility. Additionally, maximizing the value of digital information requires data to be leveraged at both the optimal time and the optimal place. With HPE’s intelligent storage portfolio, organizations can modernize their IT to better understand their customers, run more agile IT functions, and improve logistical operations.
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