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Published By: Dell EMC     Published Date: Oct 13, 2016
In todayís mobile and digital world, IT speed and agility are essential. Which is why organizations are turning to converged infrastructure solutions to get the results they need to transform their business. A 2015 IDC white paper reveals how Dell EMC customers around the world are leveraging convergence to deliver faster business outcomes.
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speed, innovation, data management, return on investment
    
Dell EMC
Published By: Viavi Solutions     Published Date: Feb 19, 2019
Network performance management tools can drive operational efficiency and improve network uptime, but many network managers havenít adopted such tools. The potential benefits of a performance management tool are substantial, but network managers must make a business case for such investment. This white paper reveals why network operations teams should invest in network performance management solutions, and how they can justify to IT management and CIOs that the tool will deliver a substantial return on investment, along with improving ITís ability to support business goals.
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Viavi Solutions
Published By: Dell EMC     Published Date: Nov 03, 2016
What place should solid-state storage assume in your IT architecture? And what are the best options for the average data center to maximize the value of flash? This paper explores the current state of the technology, its common applications, innovations in solid-state chip technology, choices in solid-state drives and dispels the four most common myths surrounding flash. Discover how you can cost-effectively leverage this rapidly maturing technology.
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solid-storage, nvm, nand, ssd
    
Dell EMC
Published By: Dell EMC     Published Date: Nov 03, 2016
Small and midsize businesses grapple with the same massive data growth thatís challenging larger organizations, yet they have fewer resources to devote to managing the deluge. A new option from Dell EMC, powered by an Intelģ Xeonģ processor, is finally giving SMBs access to storage area network technology thatís affordable and easy to manage. Read this white paper to learn more now, including what this technology can offer in terms of benefits, performance, and more.
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storage, server-based, san, vmware, raid
    
Dell EMC
Published By: Hewlett Packard Enterprise     Published Date: Sep 26, 2017
Analyst paper outlining storage challenges, and the value of the all-flash data center as a means to achieving maximum business value from data and app performance. Includes tips for gaining support from business leaders.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Nov 06, 2017
This IDC white paper reviews important market trends that have driven a dramatic increase of real world hyperconverged infrastructure deployments. This paper also provides results of in depth interviews and a global IDC survey of SimpliVity customers, many of whom have experienced considerable operational efficiency gains resulting from the use of SimpliVity hyperconverged infrastructure.
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data efficiency, wan optimization, data protection, global scale-out, unified global management, caching and tiering
    
Hewlett Packard Enterprise
Published By: Freshdesk     Published Date: Aug 15, 2016
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Here's a collection of best practices, drawn from our conversations with customers, to help you improve your agents' productivity and win customer love. In this whitepaper, we detail how you can - Provide your agents with complete context by pulling data from your third party systems into your helpdesk - Reduce ticket volume and help customers help themselves by setting up a knowledge base - Automatically assign tickets to the right team with ease thus reducing your agent's workload and many more!
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
Choosing the right helpdesk software for your team can be a path so perilous that even Herculesí labours pale in comparison. But the truth is, if you have the right information, it doesnít have to be that hard. In this whitepaper, we discuss some of the core things you should know when you shop for a helpdesk solution like: - Why you need support software and why you need just one tool - The advantages of hosted helpdesks over on-premise software - A feature list to help make that shopping experience a little less painful
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
Every helpdesk agent at every customer support team, anywhere in the world, dreams about Inbox Zero. However as most businesses grows from just a handful of support queries to hundreds of customers chocking the support hotline, they make the mistake of going on a hiring binge to reach that elusive promised land. The only problem? Hiring more support staff may not be the best way to scale up your customer support. This whitepaper talks about how you can scale your customer support without blindly scaling the team, with tips, ideas and insights like: - How to puncture the customer support hot-air balloon - Proactively identifying red flags and overloads - Top 4 things to know before you hire - Monitoring, understanding and reporting support trends - Tips to streamline your support process
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
While email is perfect for one-to-one communication, it doesn't work half as well for managing many-to-many conversations like a helpdesk would. When businesses use email to support customers, they leave room for conversations to get lost, ignored or forgotten. Not to mention, the lack of accountability and metrics to gauge the process and figure out what's working and what's not working. In this whitepaper, we discuss, for those businesses, the advantages a helpdesk has over email and lay out just how easy it can be to win customer love.
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Freshdesk
Published By: Freshdesk     Published Date: Aug 15, 2016
There are quite a few things that your customers just arenít telling you. But since you arenít a telepath and you donít own a Cerebro, the only thing you can do is wait for them to come to you with it. But not anymore. In this whitepaper, you'll learn the most important things that your support team should already know, but customers will never tell you, like: - Why you should design intelligence into your self-service experience - When you should resort to analytics and when "gut-feel" helps - How you can proactively manage, and prevent customer frustrations - What your core support bottlenecks are, and how to identify them - How to set a "Priority" driven support work-flow
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Freshdesk
Published By: Broadsoft     Published Date: May 25, 2017
This whitepaper is for contact center management and business executives looking for ways to optimize the business performance of their contact center. ē If yours is an existing contact center with infrastructure that has been built up over the years, this whitepaper provides bestpractice steps to break down the resulting data silos, unify them, and optimize your contact center for business performance. ē If yours is a new contact center and you have the opportunity to build your infrastructure from the ground up using modern technologies, this whitepaper will provide best practices to prevent building data silos.
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Broadsoft
Published By: Cisco     Published Date: Jul 30, 2015
Read this white paper to learn of the comparison analysis between cisco catalyst 4500E and the Brocade FastIron SX 1600
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cisco, brocade fastiron, catalyst 4500e, network
    
Cisco
Published By: Cisco     Published Date: Aug 03, 2015
Building mobile strategy.
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Cisco
Published By: Cisco     Published Date: Aug 03, 2015
Leverage the Network Infrastructure.
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Cisco
Published By: Cisco     Published Date: Aug 03, 2015
This paper talks about the criteria that contributes to a successful enterprise video offering
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Cisco
Published By: Cisco     Published Date: Nov 17, 2015
This white paper presents IDCís analysis of the business value organizations are achieving by using Cisco UCS as a platform for SAP HANA and other SAP Business Suite applications. This analysis is based on IDCís interviews with 12 Cisco UCS customers. These organizations are all relatively large organizations (1,500Ė85,000 employees), with an average of 25,383 employees. Interviewees represent a variety of industries: natural resources, agriculture, energy, government, automotive, retail, food and beverage, distribution, technology, healthcare, and IT. These organizations are based in the United States, EMEA, Mexico, and Brazil.
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cisco, idc, business values, cisco ucs, sap hana, sap business suite
    
Cisco
Published By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
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Cisco
Published By: Avaya     Published Date: Jun 15, 2016
Build a better midsized business without borders Empower your employees ó through business collaboration and communications solutions like video, audio and web collaboration ó to help grow revenues, improve customer loyalty, and boost productivity. Learn more in this white paper.
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business, business collaboration, communications, best practices, productivity
    
Avaya
Published By: Commvault     Published Date: Jul 06, 2016
Today, nearly every datacenter has become heavily virtualized. In fact, according to Gartner as many as 75% of X86 server workloads are already virtualized in the enterprise datacenter. Yet even with the growth rate of virtual machines outpacing the rate of physical servers, industry wide, most virtual environments continue to be protected by backup systems designed for physical servers, not the virtual infrastructure they are used on. Even still, data protection products that are virtualization-focused may deliver additional support for virtual processes, but there are pitfalls in selecting the right approach. This paper will discuss five common costs that can remain hidden until after a virtualization backup system has been fully deployed.
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storage, backup, recovery, best practices
    
Commvault
Published By: Hewlett Packard Enterprise     Published Date: Feb 08, 2017
Explore four ways you can empower your data to help you meet your business goals in this analyst white paper from ESG. Download now.
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Hewlett Packard Enterprise
Published By: Hewlett Packard Enterprise     Published Date: Feb 08, 2017
Discover five simple strategies to help enable a more productive workforce in this analyst white paper from ESG. Download now to learn more.
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Hewlett Packard Enterprise
Published By: Samsung     Published Date: Dec 18, 2015
Download this whitepaper to learn how mobile technology can redefine banking, improve the customer experience, and empower financial advisors.
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Samsung
Published By: Samsung     Published Date: Dec 18, 2015
Download this whitepaper to see how mobile technology can help improve patient care, communication, and security
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Samsung
Published By: Samsung     Published Date: Dec 18, 2015
This paper will outline the value of the Internet of Things, highlight several key use cases, address the issues of privacy and security, and offer best practices for achieving success.
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Samsung
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