Published By: Cisco EMEA
Published Date: Mar 26, 2019
Most organizations have invested, and continue to invest, in people, processes, technology, and policies to meet customer privacy requirements and avoid significant fines and other penalties. In addition, data breaches continue to expose the personal information of millions of people, and organizations are concerned about the products they buy, services they use, people they employ, and with whom they partner and do business with generally. As a result, customers are asking more questions during the buying cycle about how their data is captured, used, transferred, shared, stored, and destroyed. In last year’s study (Cisco 2018 Privacy Maturity Benchmark Study), Cisco introduced data and insights regarding how these privacy concerns were negatively impacting the buying cycle and timelines. This year’s research updates those findings and explores the benefits associated with privacy investment.
Cisco’s Data Privacy Benchmark Study utilizes data from Cisco’s Annual Cybersecurity Benchma
The current trend in manufacturing is towards tailor-made products in smaller lots with shorter delivery times. This change may lead to frequent production modifications resulting in increased machine downtime, higher production cost, product waste—and the need to rework faulty products.
Watch this webinar to learn how TIBCO’s Smart Manufacturing solutions can help you overcome these challenges. You will also see a demonstration of TIBCO technology in action around improving yield and optimizing processes while also saving costs.
What You Will Learn:
Applying advanced analytics & machine learning / AI techniques to optimize complex manufacturing processes
How multi-variate statistical process control can help to detect deviations from a baseline
How to monitor in real time the OEE and produce a 360 view of your factory
The webinar also highlights customer case studies from our clients who have already successfully implemented process optimization models.
NICE has made a significant investment into AI and ML techniques that are embedded into its core workforce management solution, NICE WFM. Recent advancements include learning models that find hidden patterns in the historical data used to generate forecasts for volume and work time. NICE WFM also has an AI tool that determines, from a series of more than 40 models, which single model will produce the best results for each work type being forecasted. NICE has also included machine learning in its scheduling processes which are discussed at length in the white paper.
This LTI Point of View explores how ‘Digital’ is a key enabler for enterprise transformation, and the change in thinking and culture, is it’s real driver. To compete in today's tough marketplace, organizations need a strong digital core. It highlights the fact that an effective digital transformation is built on people, processes, hardware, and software. And true transformation occurs when these elements can be intelligently harnessed in real-time.
Leading multinational corporation and technology company wanted to simplify, streamline and automate their highly complex & business-critical processes, and improve SLA compliance. LTI provided 24x7 support with distributed teams across the onsite/offshore locations. Our Design-Thinking-led approach for the next-generation platform, using Altassian Jira, helped connect the client’s multiple systems through microservice integration patterns. Download full case study
US-based multinational financial services corporation was facing a longer time-to-market due to hampering of digital transformation across business lines, thereby affecting the developer productivity due to global manual build and deployment processes. LTI’s approach of providing end-to-end implementation of DevOps, with quality control gates, helped establish a role-based governance dashboard for real-time health KPIs of programs, projects, and tracking server positioning and the configuration status. Download full case study
To provide drivers with navigation experiences that are always fresh, differentiated and that set an OEM’s brand apart on either embedded or mobile platforms, automakers need an unprecedented level of flexibility and control over data, software and the delivery process.
As a SaaS offering, HERE Navigation on Demand offers automakers a new way to solve their key challenges – such as static software, complex and costly solution development and the inability to update or upgrade the experience once vehicles are in the field.
Automakers need alternatives as they overhaul their navigation and connected service programs and bring change to their development, deployment, and monetization processes. This whitepaper outlines how HERE Technologies can support them to deliver compelling navigation and connected experiences, while keeping them in full control of their branding and revenue streams.
Find out how HERE Navigation on Demand leverages:
The HERE Open Location Platform to deliver alwa
IBM Cloud Private for Data is an
integrated data science, data engineering
and app building platform built on top of
IBM Cloud Private (ICP). The latter is intended
to a) provide all the benefits of cloud
computing but inside your firewall and b)
provide a stepping-stone, should you want
one, to broader (public) cloud deployments.
Further, ICP has a micro-services architecture,
which has additional benefits, which we
will discuss. Going beyond this, ICP for Data
itself is intended to provide an environment
that will make it easier to implement datadriven processes and operations and, more
particularly, to support both the development
of AI and machine learning capabilities, and
their deployment. This last point is important
because there can easily be a disconnect
between data scientists (who often work for
business departments) and the people (usually
IT) who need to operationalise the work of
those data scientists
The age of digital transformation is firmly here, and with it comes a seismic shift in how businesses must operate if they intend to stay relevant and profitable. Though the role of process in digital transformation is often over-hyped, in truth, it remains a critical element in the fight to win, serve, and retain customers. In this digital age, businesses must holistically reframe their investment in process automation. In short, a compelling vision for process excellence must underpin this digital transformation, thereby transforming customerfacing processes and digitizing operational processes.
The change is so profound that Forrester has renamed the category from business process management (BPM) to digital process automation (DPA). This shift, while continuing to drive down costs and drive up employee productivity, makes customer experience and digital transformation the primary success factors. This represents a powerful and necessary change of focus.
In July 2017, IBM commission
Published By: Blue Prism
Published Date: Mar 28, 2019
Robotic process automation describes the use of technology to automate tasks that are traditionally
done by a human being. The technology itself mimics an end user by simulating user actions such as
navigating within an application or entering data into forms according to a set of rules. RPA is often
used to automate routine administrative tasks that typically require a human being to interact with
multiple systems, but RPA technology is evolving to support the automation of increasingly
sophisticated processes at scale within enterprise architectures rather than on the desktop. Over the
past two years, RPA has been adopted by a number of business process outsourcing (BPO) providers
and a growing number of end-user organizations are now deploying the technology themselves to
create “virtual workforces” of robotic workers.
Published By: Rackspace
Published Date: May 15, 2019
Coupling recommendations from the Rackspace DevOps Accelerator engagement with expert advice from Rackspace applications specialists, TotalTrax deployed Fanatical Support for AWS and integrated cloud-based containers to manage customer deployments faster and automate processes.
Published By: Procore
Published Date: May 13, 2019
As the construction industry becomes more competitive, regulations increase and skilled labour becomes more selective; the one thing that will define your company from the competition is your data.
The best companies use real, situational data in pre-task analyses daily to report on and improve their Quality, Safety and Productivity processes and performance. Download your copy to learn:
• The importance of including quality, safety and productivity in your pre-task analyses
• Using the three-part task-analysis approach
• How to collect meaningful data to track performance
Written by: IDC Abner Germanow, Jonathan Edwards, Lee Doyle IDC believes the convergence of communications and mainstream IT architectures will drive significant innovation in business processes over the next decade.
Published By: Genesys
Published Date: Dec 20, 2018
Companies across the world are innovating with artificial intelligence (AI) to improve customer experience and forge deeper relationships with customers. Through surveys and interviews with 599 executives, from large and mid-sized companies across the globe, this MIT report reveals that most customer-centric firms have already deployed AI extensively in their customer-facing operations and customer experience management processes.
Get the global report and regional spotlights on North America, Latin America, Europe and Asia to access complete results. Key insights include:
• Nearly 90% of respondents report measurable improvements in the speed of complaint resolution; 80% note enhanced call volume processing using AI
• 80% of respondents report measurable improvements in customer satisfaction, service delivery and contact center performance
• In North America, 60% of the respondents believe they will deliver a 10% or more increase in customer lifetime value in the next year
Published By: Attivio
Published Date: Aug 20, 2010
Current methods for accessing complex, distributed information delay decisions and, even worse, provide incomplete insight. This paper details the impact of Unified Information Access (UIA) in improving the agility of information-driven business processes by bridging information silos to unite content and data in one index to power solutions and applications that offer more complete insight.
As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs.
Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information.
Configuration Management is at the heart of the IT Infrastructure Library (ITIL) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently
carried out without accurate configuration and dependency information.
Published By: Zynapse
Published Date: Sep 10, 2010
UNSPSC enables preference item management, better spend analysis, supply standardization and information control.
Whether you are deliberating on the need for a common product and classification standard for your company, or are an advanced UNSPSC adopter, we hope that "Adopting UNSPSC" will answer some of your questions and perhaps help you in some way to improve your purchasing and supply management processes.
Compensation managers know that, although budgets are tight, top performers still insist on being rewarded. This complimentary SuccessFactors white paper shows how you can create a strong compensation program. Download it today.
Companies across the globe are all facing the same economic headwinds: business change in the form of competitive threats and new opportunities is coming at an unprecedented pace. The watchword for meeting these challenges is innovation – both in terms of business processes as well as the underlying technology that enables those processes.
The sum of the experiences discussed in this report showcase how SAP S/4HANA, running on-premise or in the cloud, can form the basis for a broad-based business transformation that does not require a big bang implementation to succeed.
In the digital economy, data is becoming more interconnected every day. The volume of highly-connected data is growing rapidly, while also becoming a highly-valued corporate asset. By exploring relationships among people, processes and things, new business opportunities emerge, helping grow your business's competitive advantage.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.