Published By: NetSuite
Published Date: Feb 17, 2016
NetSuite recently joined forces with IDG Communications to gather together some of Australia’s leading CIO and CFO professionals to find out how their businesses are responding to disruption, the inherent opportunities it brings, the impact on their roles and what role cloud computing plays in this process. This white paper shares some of the key experiences of participating businesses from a wide range of industries within Australia, including retail, government, tourism and professional services.
In our 33-criteria evaluation of customer analytics vendors, we identified the 11 most significant software providers in this category - adobe, agilone, alteryx, angoss, FICo, IBM, Manthan, Pitney Bowes, saP, sas, and teradata - and researched, analyzed, and scored them. this evaluation details our findings about how well each vendor fulfills our criteria and where each vendor stands in relation to each other. this report will help customer insights (CI) professionals and marketers make the right choice for their customer analytics needs.
As digital transformation accelerates, the opportunity to engage customers digitally has never been greater — but so has the threat of not delivering great customer experiences. In order for customer insights professionals to compete, the use of customer understanding to optimize experiences at scale must be at the heart of all digital transformation initiatives. Digital intelligence provides a vision and approach that captures a holistic view of the customer in order to optimize digital interactions, engagements, and experiences. During his talk James McCormick will describe the vision and need for digital intelligence; the approach needed to make it a strategic initiative, and ultimately, how it will provide a competitive advantage.
A retail perspective to raise rehire rates
The IBM Smarter Workforce Institute has undertaken analyses of rehire rates as well as the use of hiring metrics to help HR professionals and hiring managers in the retail industry improve their recruitment performance.
Read this paper and discover:
- Which metrics impact rehire rates
- Which hiring effectiveness metrics are being used in retail
- How retail could increase rehire rates
What do these market-defining trends have in common?
· Analytics for all
· Analytics as competitive differentiator
· Internet of Things
· Artificial intelligence/Machine learning/Cognitive computing
· Real-time analytics/event management
They all rely on data – timely, accurate data delivered within an insightful context – to deliver value.
The question is: who in the enterprise is most qualified and prepared to help deliver on the vision and
values of the data-driven enterprise?
It’s going to take a special type of professional to deliver that value to enterprises. Organizations are
seeking professionals to step forward and take the lead, provide guidance and lend expertise to move
into the brave new world of digital. The move to digital and all that it entails – sophisticated data
analytics, online customer engagement and digital process efficiency – requires, above all, the skills
and knowledge associated with handling data and turning it into insights. The move to digital is also a
Struggling with physician buy-in?
Failure is not an option when it comes to physician engagement. Yet many supply chain and value analysis professionals say they’re doing just that.
Take a humorous look at the possible causes for failing to create physician buy-in and see how evidence helps you create actionable solutions
In this eBook, you'll receive such "bad advice" as:
• Making decisions without involving clinicians
• Working in silos
• Being resistant to change
Prepare to succeed at physician engagement…by learning how to fail!
Published By: Monotype
Published Date: Feb 15, 2018
Technology is blurring geographic boundaries, bringing cultures together and connecting brands with consumers across the globe. But for brands trying to serve a global customer base, that can pose a real challenge. Fortunately, something as (seemingly) simple as fonts can help. This eBook highlights a few ways type can transform your global brand, as well as a few guidelines to help you get the conversation started.
For cybersecurity professionals, 2016 presented a year of distributed denial of service (DDoS) attacks that were unprecedented. Week after week, the public was inundated with news of hacks, attacks, and data leaks. It didn’t take long for everybody to realize the old axiom of cybersecurity still holds true - there are two types of companies: those who are hacked and know about it, and those who are hacked and soon will find out. As a key player in the war against DDoS attacks, Neustar has been on the front line, detecting, alerting, and mitigating strikes to keep companies and their customers safe.
Most FP&A professionals want five things from a planning and forecast process:
But according to an AQPC report, 30% of Senior Finance professionals are unhappy with their current planning solution.
To ensure that you influence the strategy of your organization, download this white paper for five tips on how to improve your planning and forecasting process.
Does the future of digital trust lie in artificial intelligence (AI)?
Join the conversation between Valerie Bradford, product marketing manager at IBM Security, and Andras Cser, vice president and principal analyst serving security and risk professionals at Forrester, to discover how AI is changing the landscape of digital identity.
Understand how AI is helping organizations respond to current changes in the threat landscape.
Examine how companies are using AI to establish trust in digital identities.
Hear how AI is changing the end-to-end customer journey by improving the digital experience.
Data is the lifeblood of business. And in the era of digital business,
the organizations that utilize data most effectively are also the most
successful. Whether structured, unstructured or semi-structured,
rapidly increasing data quantities must be brought into organizations,
stored and put to work to enable business strategies. Data integration
tools play a critical role in extracting data from a variety of sources and
making it available for enterprise applications, business intelligence
(BI), machine learning (ML) and other purposes. Many organization
seek to enhance the value of data for line-of-business managers by
enabling self-service access. This is increasingly important as large
volumes of unstructured data from Internet-of-Things (IOT) devices
are presenting organizations with opportunities for game-changing
insights from big data analytics. A new survey of 369 IT professionals,
from managers to directors and VPs of IT, by BizTechInsights on
behalf of IBM reveals the challe
Take a look at the IT ecosystem of any company today and there’s a good chance you’ll find it includes offerings from several cloud services providers. That’s certainly the case at mid- to large-sized companies with at least 500 employees, according to a recent survey conducted by IDG Research.
The survey of 100 senior IT professionals found that 59% are already multi-cloud adopters — that is, using computing and storage services from two or more cloud providers. Another 31% of respondents say they plan to become multi-cloud organizations in the coming 12-24 months, with only 10% still in the “consideration” phase.
Published By: Systemware
Published Date: Sep 07, 2018
Five key trends are shaping the enterprise content management (ECM) space. New business objectives, new market imperatives, and new cloud-based platforms compel technology and business decision makers to take a fresh look at their strategy and underlying platforms. This report will help enterprise architecture (EA) professionals make informed decisions about their content management agenda.
In our 30-criteria evaluation of security analytics platforms providers, we identified the 13 most significant ones — AlienVault, Exabeam, Fortinet, Gurucul, Huntsman Security, IBM, LogRhythm, McAfee, Micro Focus, Rapid7, RSA, Securonix, and Splunk — and researched, analyzed, and scored them. This report shows how each provider measures up and helps S&R professionals make the right choice.
In our 29-criteria evaluation of machine learning
data catalogs (MLDCs) providers, we identified
the 12 most significant ones — Alation,
Cambridge Semantics, Cloudera, Collibra,
Hortonworks, IBM, Infogix, Informatica, Oracle,
Reltio, Unifi Software, and Waterline Data —
and researched, analyzed, and scored them.
This report shows how each provider measures
up and helps enterprise architecture (EA)
professionals make the right choice.
Amid the rising costs of healthcare, employers and health plans are under increasing pressure to produce fast insights from their data to help drive business decisions, identify opportunities to reduce cost, improve care quality and generate reports for diverse stakeholders. But these professionals often lack the time, resources and analytic expertise necessary to integrate and interpret the massive amounts of disparate data available to them.
Three common types of software make you more vulnerable than you realize. While complete and thorough vulnerability management is next to impossible, a few simple steps go a long way toward reducing risk. Download this ebook to discover what steps to take to begin evolving away from patch management toward software and vulnerability management.
The hidden threat in securing your infrastructure from vulnerabilities lies with IT’s difficulty in managing third-party software.
2017 was billed as the worst on record for cybersecurity. No doubt, the continued rise of modern threat vectors has IT on high alert. In essence, IT professionals view their role as responsible for keeping the door shut. However, even with IT administrators keenly aware that most exploits can be averted simply by keeping the environment current, the task is no small feat and often isn’t done as well as it needs to be.
Published By: MindTouch
Published Date: Mar 18, 2019
Improving contact center efficiency remains a top priority for
most service professionals. Yet, the impetus for doing so has
shifted from a conversation about cost toward a greater focus on
the customer experience. The reason is simple: contact center
efficiency costs are intertwined with the customer experience.
Increasingly, controlling cost in the contact center depends
on the extent to which an organization can meet the growing
demand for A+ customer self-service experiences. When I have
a question, customers now ask, is it quick and easy to find an
answer? Three important pillars of contact center efficiency now
depend on the answer to this question.
The volume of technology solutions available to CRE professionals
is tremendous, and new entrants are emerging at a faster pace
than ever. To succeed in this environment, highly effective CRE
organizations behave differently than their peers in how they
approach, select, and adopt technology. For CRE professionals
seeking to develop a more technologically mature organization, the
findings in this report provide a few clear guidelines.
ConnectWise Inc. has helped countless technology professionals reconfigure their businesses for the future by adding new practice areas and building monthly recurring revenue. The Ultimate Guide to As-A-Service will help you navigate these important business expansions with confidence. This guide covers everything from business planning to client retention.
Start new client relationships off right with professional looking, timely, and accurate sales proposals that demonstrate the excellent customer service clients should expect from your organization. Quote and proposal automation speeds up the sales closing process. It allows sales professionals to spend less time on administration and more time doing what they do best—selling. Automate the quote and proposal process so your organization can quote and close more deals, leading to stronger sales revenue.
Learn the Pros & Cons of Leaders in the Engagement Space to ID the Best Solution for Enterprise Marketers
The first-of-its-kind Forrester Wave™ on Mobile Engagement Automation helps digital business and marketing professionals make the right choice to power that next level of hyperpersonalized customer engagement — whether on mobile, or not.
Get your complimentary report to learn:
? Which vendors Forrester analyzed based on a 30-criteria evaluation
? How these vendors differ on current offering, strategic vision and market presence
? Why more companies are investing in mobile engagement automation
? The considerations needed to make the right choice for enterprise marketers
If you’re like other HR professionals, you wonder what more you could do to drive business growth.
In our latest research, we asked 2,000 decision-makers their views of the role of innovation in driving business growth.
• Why HR feels limited by innovation teams being too separated from their organisation’s core business
• The six processes for idea generation and project delivery
• Which leadership behaviours HR finds valuable in supporting innovation culture
Our research uncovers the key innovation challenges they face, key execution issues, and the barriers to true innovation.
See what HR leaders think
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