Hotels and resorts with function space may well have an opportunity to boost their
overall property revenue, given the escalating demand for function space and the
fact that many of them have already maximized the value of their guest rooms
through sophisticated revenue management capabilities. Success generally starts
with a next-generation technology solution that can empower sales and catering
personnel. Success also requires having in place the right organizational resources,
business processes and performance metrics.
Published By: Workday
Published Date: Jul 19, 2017
MGM Resorts International made its reputation, quite simply, by being the best. Bellagio, Luxor, and Mandalay Bay in Las Vegas are among its properties, and the company is rapidly building its premium brand in the United States and worldwide. Its commitment to the highest quality guest experience is legendary in the industry.
Realizing that engaged and motivated employees are the key to providing that customer experience, MGM Resorts looked for the best partner to help make that possible. And they found Workday.
Published By: Ingenico
Published Date: May 02, 2018
The time of mobile point of sale (mPOS) has arrived.
While the mission to adopt EMV has dominated the payments industry over the past few
years, many hotels, resorts and casinos are now focusing their efforts on rapid planning and
implementation of mPOS strategies. A number of emerging trends are driving this new focus,
including an emphasis on enhancing guest experiences and building brand loyalty by leveraging
digital and mobile technologies.
Innovative hotels, resorts and casinos are using these solutions to create entirely new guest
experiences that improve service speed and convenience while creating distinct competitive
advantages. mPOS is increasingly becoming a key part of the picture, providing unique
opportunities to improve guest service quality and engagement, create new efficiencies and cost
savings, and strengthen their brand.
This eBook will provide an overview of those opportunities, some key trends in the hotel
& lodging industry, and guide you through the key requirem
Rosen Hotels & Resorts was looking to improve its two-way radio
communications. The organization had an aging analog radio system to support
its existing properties, with the main antenna located at its tallest building, the
24-story Rosen Centre Hotel. However, with the opening of a new property, Rosen
Shingle Creek, the lack of wide area coverage became an immediate concern.
Employees situated across departments such as catering, engineering and
security, and subpar radio connections hindered collaboration and a real-time flow
Zebra Technologies analyzed the state of the hospitality industry and conducted two research studies. The first study focused on the hotel/resort industry and measured senior executives, IT leaders, guest services and marketing respondents’ views on guest needs, their strategic technology and service plans, and vision for the future.
The second consumer study measured travelers’ preferences, technology requirements and opinions on the factors influencing their overall satisfaction at hotels and resorts. The results of these studies are shared in this 2016 Hospitality Vision Study.
A Zebra Technologies analisou o estado da indústria de hospitalidade e conduziu dois estudos de pesquisa. O primeiro estudo foi voltado para a indústria de hotéis/resorts e avaliou as visões de executivos seniores, líderes de TI, atendimento aos hóspedes e marketing sobre as necessidades dos hóspedes, sua tecnologia estratégica e planos de serviço, e sua visão para o futuro. O segundo estudo do consumidor avaliou as preferências, requisitos de tecnologia e opiniões dos viajantes sobre os fatores que influenciam sua satisfação geral com hotéis e resorts. Os resultados deste estudo são compartilhados no Estudo de Visão de Hospitalidade 2016.
Zebra Technologies analizó la situación de la industria de la hospitalidad y realizó dos estudios de investigación. El primer estudio se centró en la industria de la hospitalidad y evaluó la visión de altos ejecutivos, líderes de TI, personal de servicios al huésped y mercadotecnia sobre las necesidades de los huéspedes, sus planes estratégicos de servicios y tecnología, y su visión del futuro. El segundo estudio del consumidor analizó las preferencias de los viajeros, los requisitos de tecnología y las opiniones sobre los factores que influyen en la satisfacción general en cuanto a hoteles y resorts. Los resultados de estos estudios se presentan en este Estudio de Visión para la Industria de la Hospitalidad 2016.
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