Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning.
Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The
focus was to change behaviors, develop skills, encourage sales, and drive outcomes.
Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft:
Increased productivity through gamification
Drove agent performance with rewards, to change behaviors and business outcomes
Improved agent knowledge and ability to apply the new information learned.
This infographic looks at Software Engineers who do awesome ops, ensuring millions of users having super-fast and reliable service from today’s massively complex systems!
We look at the key skills and tools required in Modern monitoring and analytics:
-Full Stack Visibility
-Data- Driven Insights
Put your SRE Teams in the Driver's Seat with a new model for application monitoring.
E-learning is already known to be the most efficient and cost effective way to deliver training to a workforce. However, the best way to truly prepare employees for meeting organisational objectives is to focus the training on three major areas of skill development. Using a learning solution that is capable of delivering optimal training on each type of skill and checking for comprehension by examining the outcomes from other HR processes will drive performance within the company as employees develop their soft, functional and compliancebased skills.
Published By: Skillsoft
Published Date: Dec 13, 2016
Skillsoft has created an entirely new business skills portfolio based on in-depth research with end-users and eLearning enterprise buyers. The end result is a content pipeline of over one thousand, 3-5 minute micro-videos, packaged into over 240 new courses.
Multi-dimensional and micro-sized, the new courses are flexible training and development solutions that target the need of diverse populations, at all stages of their career.
The courses feature purposeful application of video treatments, including:
• Well-acted, interactive scenarios
• High-end animations
• “TED-talk” style presentations
• “How-to” videos
• Whiteboard tutorials
Watch a sample scenario-based course, Mobilizing Your Team to Take Action.
Published By: Skillsoft
Published Date: Dec 07, 2016
There are many potential threats to your time and productivity in a typical workday. In this sample lesson from our new Improving Your Personal Productivity Business Skills course, learn how to eliminate the most common time wasters at work.
Skillsoft's new line of business skills courses are designed for the modern learner. We’ve created fresh, new business skills videos in a variety of formats including scenario-based storytelling, animation, and panel discussions with subject matter experts.
Watch a sample course, Avoiding Time Wasters in the Workplace.
Published By: Turbonomic
Published Date: Oct 02, 2018
Microsoft Azure is a public cloud platform featuring powerful on-demand infrastructure and solutions for building and deploying applications workloads as well as a wide variety of IT and application services. You can use Azure as a public cloud provider and as a hybrid extension to existing on-premises infrastructure. Organizations that use Microsoft solutions on-premises are able to extend their infrastructure and operational processes to Azure.
With the growing popularity of Azure, today’s systems administrators need to acquire and strengthen their skills on this fast-growing public cloud platform. In this guide we explore the Azure public cloud platform with a focus on the Infrastructure-as-a-Service (IaaS) features. We cover general architectural features of the Azure cloud including geographic regions, availability zones, and Service Level Agreements (SLAs) attached to the core Azure IaaS infrastructure.
The global economy grows more interdependent and interconnected by the day, and recent research by GlobalEnglish, the leading provider of on-demand Business English communication software to the world's top companies, affirms the trend. Two recent groundbreaking studies - the 2013 Business English Index (BEI) and the Globalization of English (GOE) report - confirm the primacy of Business English as the de facto language of business. Download this report to learn how BEI allows corporate leaders to benchmark their workforce's skills against peers and competitors.
Offshore development has been embraced by the vast majority of commercial software vendors and enterprise application development groups. Why? Because a world flattened by globalization makes it possible to improve competitiveness by taking advantage of the easy exchange of low-cost, high-quality technical skills.
Published By: Skillsoft
Published Date: Mar 05, 2014
From problem solving to leadership and business acumen, this paper outlines the seven deadly skills of the perfect employee and how they can be developed. HR departments don’t always pick all of these up, so take a look and see where your organisation could be missing a trick.
Law firms and corporate legal departments seek experienced legal professionals with business acumen and knowledge of technology. The supply of these professionals is struggling to meet the demand, but that could change. The latest white paper from Special Counsel explores which legal – and non-legal – skills are critical in today’s evolving legal industry.
Published By: SnowFlake
Published Date: Jul 08, 2016
Data today comes from diverse sources in diverse forms and needs to be analyzed by ever more users as quickly as possible. Those demands are stressing the limitations of traditional data warehouses and data platforms. Snowflake has reinvented the data warehouse, making it possible to bring all your business data together in a single system that can support all your users and workloads. Built from the cloud up as a software service, Snowflake eliminates the cost, complexity, and inflexibility of existing solutions while allowing you to use the tools and skills you already have.
Using SAP Knowledge Acceleration software, version for the SAP Customer Relationship Management (SAP CRM) Sales solution, sales professionals gain the comprehensive skills and in-depth knowledge to leverage the sales components of SAP CRM.
Employee assessments can give organizations and managers consistent, in-depth, and objective information about their people. This Information helps leaders and managers rely less on gut instinct and make smarter people decisions.
The modern recruiter has it far from easy. While the soft skills of recruiting are still relevant — good communication skills, outgoing personality, and keen intuition — the tech-driven world of work requires talent acquisition specialists to navigate a variety of tools, data analytics, and social media platforms. Recruiters can no longer just be great “people people”—they need to be great tech people, too.
Criteria's HireSelect software helps organizations implement a pre-employment program in a timely and cost-effective way. HireSelect contains aptitude, personality and skills tests developed by leading psychologists. Sign up for a free trial today.
Professional Services Automation Software: What’s the Value for Your Business? Why Professional Services Automation Software? Your service business is highly competitive,regulated, and fast. Your project teams operate in multiple time zones and currencies. You have to deal with complex revenue recognition and cost accounting rules while at the same time meeting lofty utilization targets. You need dependable utilization and demand forecasts so you can staff and train your teams accordingly. At the same time, you have to deal with multiple billing scenarios since your projects range from fixed bid, milestone driven, or time and material. Not to mention keeping a good handle on your resource pool, both full time staff, part timers, and your consultants, the skills they have acquired, their experience, general interests and preferences, and availability.
IBM's new Platform-as-a-Service (PaaS) offering, IBM Bluemix, delivers the speed and flexibility of the cloud to allow developers to more quickly compose and build enterprise-grade applications for by providing access to IBM's vast software portfolio as composable services. This powerful PaaS/services combination, built on open standards and taking advantage of Cloud Foundry, enables developers to avoid vendor lock-in while leveraging their existing application development assets and skills, which is essential for building hybrid clouds. IBM is providing developers an open, flexible cloud environment connecting the enterprise and born-on-the-web developers using their choice of tools, whether IBM, third-party, or open technologies, in a scalable environment.This session provides an overview of IBM Bluemix capabilities.
There’s no shortage of data scientist interview questions available online. You can find lists and lists of questions to ask data scientist recruits in an interview, but most of the questions focus on the technical and quantitative aspects of the job without considering the softer skills.
Our list takes a different approach. If you’re hiring a data scientist, we recommend focusing on more than technical skills, and your interview questions should reflect that. Data scientists have a unique blend of skills; not only do they solve problems by squeezing information out of data, they also communicate results and persuade others to apply that information to their decisions.
Remember that data scientists aren’t just ninja quantitative analysts, says Wayne Thompson, Chief Data Scientist at SAS. “You’re looking for more than technical skills. Logical reasoning agility, along with storyboarding skills are critical because these scientists must be able to solve problems iteratively in collabo
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.