We’re at a tipping point for customer service operations. Customers contact enterprises at a greater rate over a greater number of channels — shifting between them seamlessly and even using channels simultaneously. Enterprises react by adding headcount — an unsustainable strategy. You must transform operations by developing strength in automation, AI, and knowledge. This report reveals the top 10 customer service trends in 2018 for application development and delivery (AD&D) pros supporting customer service.
It always surprises me that as eCommerce marketers we give lip service to the importance of testing, buy many of us don't take the time to fine-tune our email programs. If you are able to identify a few elements through testing that resonate with your customers and then employ those insights in your ongoing program, the improvements may be sustainable over time.
This Executive White Paper, sponsored by Pitney Bowes Marketing Solutions, a provider of web-based marketing automation solutions, examines the competitive advantages offered by marketing automation portals and the potential impact of these types of portals on marketing campaigns deployed in complex, rapidly evolving markets.
Published By: Relevance
Published Date: Mar 03, 2016
This guide was written to help enterprise marketing executives understand what it takes to implement a sustainable SEO strategy amidst an ever-changing search landscape – and how to pick the right partner to lead them to success.
This guide gives you an overview of the steps you need to build a foundation for sustainable growth—the kinds of investments, drivers and differentiators that are involved. It does so through the words and experiences of fellow decision makers who’ve overcome daunting technology challenges, and in doing so realized their greatest achievements.
Use the guide to get ready for great achievements of your own.
Gartner Report: Competitive Landscape for Hyperconverged Integrated Systems. Accelerate business outcomes and achieve growth with hyperconverged integrated systems (HCIS). Key findings: As the hyperconverged integrated system (HCIS) market has matured in the past two years, some smaller providers without sufficient bases, technical resources and cash to survive on their own have exited the market." • "HCIS-only providers that have a sustainable sales advantage based on effective communication of technical strengths that can deliver superior cost savings or performance advantages are most likely to remain viable as the market continues to grow." • "HCIS providers without compelling value propositions to differentiate their offerings against other HCIS solutions are unlikely to survive the increasing competitive pressure that is appearing in the market."
As customer expectations evolve alongside digital
capabilities and channels, it’s not enough to offer cool
experiences. Now they must be cool personal experiences
that anticipate the customer’s needs and desires before
even she knows about them. This change requires
us to think much more broadly about how we use
personalization. Already brands adopting strategies and
tools for personalized experience design are gaining a
sustainable competitive advantage over brands that aren’t.
Given the wide range of technology options available, it's important for healthcare IT executives to pick the right image management technology and approach for a long-term sustainable solution delivering the desired performance and ROI. This whitepaper explores solutions for multi-layered neutrality, a standards-based framework for unifying medical images and clinical documents across the enterprise and community.
Published By: Autodesk
Published Date: May 22, 2017
The future of making things is here, and it is complex. Engineering leaders are under constant and growing pressure to find more innovative solutions for increasingly demanding customers in the context of an extremely competitive global market.
Published By: Skillsoft
Published Date: Aug 26, 2016
Around the globe, organizations in every industry sector are struggling to attract, retain, and develop talent. But few organizations are prepared to successfully overcome those challenges. Download a new learning and talent framework to learn how to create a sustainable source of talent, and to overcome skill gaps. In it you’ll find:
- What fundamental shifts you need to make to better compete for talent
- How to exploit technology for smarter HCM and L&D strategies
- Why learning and talent management processes must be tightly integrated
Download "The Skillsoft Learning and Talent Maturity Framework.
Published By: GE Power
Published Date: Mar 01, 2017
Coal power producers worldwide are facing challenges in today's dynamic energy markets. The need to cycle quickly due to renewables on the grid, emissions compliance and the need to operate efficiently are all factors that drive a sustainable coal power business. Find out how the global coal power community can turn to software to help create cleaner and more efficiently produced power.
Making the right talent management decisions requires a specific understanding of what talent management actually is and does. The goal of a talent management program is to create a highly responsive, high-performing, sustainable organization that meets business targets.
Small businesses define our economy, accounting for over 50% of all private sector jobs in Australia. And to thrive, they need to turn on fast and sustainable business growth.
Download the exclusive eBook to see how they
-Grew revenue 44% in just 6 months
-Increased web traffic by 500%
- Reduced project time by 10%
And get insights and advice from three successful entrepreneurs:
-TripADeal: Norm Black, Founder
-Nu-Steel Homes: Ash Richardson, General Manager
-Platinum Direct Finance: Richard Kew, Director
What does high growth mean to your business? Ask your business peers that question and there will be critical elements and key priorities in common: the need for speed and efficiency, a future-proof technology strategy, and high-performance network connectivity, just to name a few. Of course, reliability, scalability, and security will also come up as indispensable aspects of any high-growth solution. This guide gives you an overview of the steps you need to build a foundation for sustainable growth -- the kinds of investments, drivers, and differentiators that are involved.
As easy as it is to get swept up by the hype surrounding big data, its just as easy for organisations to become discouraged by the challenges they encounter while implementing a big data initiative. Concerns regarding big data skill sets (and the lack thereof), security, the unpredictability of data, unsustainable costs, and the need to make a business case can bring a big data initiative to a screeching halt.
However, given big data's power to transform business, it's critical that organisations overcome these challenges and realise the value of big data. The cloud can help organisations to do so. Drawing from IDG's 2015 Big Data and Analytics Survey, this white paper analyses the top five challenges companies face when undergoing a big data initiative and explains how they can effectively overcome them.
Published By: Teradata
Published Date: Jan 16, 2015
Companies that use SAP® need to have a method to access all valuable information that is recorded in order to make the best business decisions and establish a sustainable competitive advantage. With Teradata Analytics for SAP®, Lamb Weston, a global frozen potato product producer, has been able to generate their business intelligence reports quickly and effortlessly.
BI that lets you focus on running the business…Download now!
Published By: Veritas
Published Date: Oct 03, 2016
The information explosion has exposed organizations to an overwhelming amount of risk. Whether financial, legal, security, productivity, or reputational risk, there is a high likelihood that your organization is currently trending toward an information ecosystem that is not sustainable and highly out of control. The time to act is now to deploy an Information Governance strategy. Are you prepared to climb out of your information hole?
Published By: Microsoft
Published Date: Mar 09, 2017
This eBook will set your course for exploring new capabilities built in the cloud, with concrete ways to address pain points and architect applications to leverage the cloud’s flexibility. For IT leaders interested in empowering their teams to develop in scalable and sustainable ways, deploying a platform that offers faster and simpler solutions isn’t only important, it’s mission critical.
How do you keep 130,000 guests safely entertained, fed, watered and informed in a sustainable way? Roskilde Festival knew that the critical insights lay hidden in huge volumes of real-time data.
The Copenhagen Business School used IBM technologies to build a cloud big data lab that correlates information from multiple sources, delivering valuable insight for planning and running the festival.
Download to learn more.
Published By: SailPoint
Published Date: Feb 08, 2011
This guide is designed to help ensure a successful identity governance strategy can move your organization toward sustainable compliance, reduced risk, improved service levels and lower operational costs.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.