Customer identity and access management (CIAM) is increasingly important for brands to deliver the seamless, secure digital experiences demanded by empowered consumers. As part of its Identity and Access Management Playbook, Forrester Research provides guidance to build a customer-obsessed IAM team that has the technical skills, business influence, and interpersonal attributes to architect a CIAM strategy and roll it out across functional groups.
Read the full report to learn critical considerations to make your CIAM team effective. Report highlights:
? Four essential roles for your CIAM team
? Why sharing and integrating customer data across organization barriers is critical for success
? The most important technical, business, and interpersonal skills to look for in CIAM candidates
Published By: Uberflip
Published Date: Jun 11, 2019
B2B marketing teams rely on content to fuel their campaigns and generate pipeline for their
organizations. As such, every year marketing teams spend hundreds of thousands of dollars creating
exponentially more content in an effort to reach and influence their buyers. But even with this
proliferation of content, marketers everywhere still struggle to leverage their content to win and retain
Put your data in the hands of those who need it most, so they can act quickly to deliver great customer experiences. And a better bottom line.
Data is no longer the domain of a few. Everyone in your organization should be thinking about it. And more importantly, acting upon it. This means taking data insights out of the realm of data scientists and making them a natural part of everyone’s workflow — from the marketing department to the executive team.
To seize and capitalize on the data you already have, it’s important for analysts and marketers to rethink data—shifting from a reporting mindset to an action mindset.
74% of organizations want to be data driven, yet only 29% say they’re good at connecting analytics to action.
Champion innovation through collaboration
Win or lose? Jack Welch, former chairman and CEO of General Electric, said, "If the rate of change on the outside exceeds the rate of change on the inside, then the end is near." To win in today’s fast-paced market, you need to innovate. This eBook shows you how to transform your team and organization into one that is more agile and better equipped to innovate using a modern collaboration platform. A collaborative culture helps you:
Widen the ideation pipeline
Accelerate time to market
Deliver higher quality products and new customer experiences
Fill out the form to download the eBook to learn more about how to innovate with connected collaboration.
Intent-based networking is the difference between a network that needs continuous attention and one that simply understands what your organization needs and makes it happen. It’s the difference between doing thousands of tasks manually and having an automated system that helps you focus on business goals. Cisco® Digital Network Architecture (Cisco DNA™) is your team’s bridge to an intentbased network. It is an open, extensible, software-driven architecture that accelerates and simplifies your enterprise network operations, while lowering costs and reducing your risk. Only Cisco provides a single network fabric that is powered by deep intelligence and integrated security to deliver automation and assurance across your entire organization at scale. Cisco DNA gives IT time back from time-consuming, repetitive network configuration tasks so you can focus on the innovation your business needs. Cisco DNA automation and assurance are built on a Software-Defined Networking (SDN) controller, ri
• Content is among an organization's most critical assets. It flows through every aspect of a company, from people to systems to processes. But as teams grow and the breadth of their content expands, these valuable assets get fragmented across the different tools they use.
• What if you had a secure, open platform that connects all your tools in the cloud, allowing you to pull together best-of-breed technologies that fit your unique business needs? These native integrations keep teams happy and give IT full visibility and control, while boosting productivity and collaboration across the entire organization.
• Download our ebook to see how Cloud Content Management from Box provides you with a central and secure content layer that unites all of your apps with seamless, native integrations. In it, you'll learn about our most popular integrations — like Microsoft Office 365, Okta, Slack and Salesforce — and how Box helps you future-proof your tech stack while also providing a unified exp
Companies are increasingly using outside contractors and suppliers stay competitive, which means granting third-parties access to applications via VPN or VDI. This reliance causes increased complexity and burden on the Enterprise team while also creating additional security risk, as third-party access creates additional points of entry to an organization’s network.
Read this solution brief to learn about a new painless, secure approach to remote access.
What P2P Leaders Do That You Can, Too
Purchase-to-pay (P2P) organizations are under high-stakes stress. With constant changes in market volatility, fierce competition, and disruptive technology, P2P teams need to re-think their approach to balancing traditional cost concerns and emphasize agility. The question is: how?
To help companies discover the answer, The Hackett Group looked at P2P organizations across a variety of industries and areas over a 12-month period to identify what top performers had in common—and what set them apart.
Read this report to gain insight into three key areas:
Ensuring stakeholder needs guide day-to-day decisions
Digitizing information to increase availability and agility
Automating processes to accelerate response to change
With 50 to 100 billion things expected to be connected to the Internet by 2020, we are now experiencing a major paradigm shift that is revolutionizing business. More and more of the objects we use every day—including those in our factories, utilities, and railroads—are used to capture and distribute information that is helping us know more and do more. The TechWiseTV team and guest experts take an in-depth look at how industries like these are utilizing the data they are gathering from the factory floor all the way out to the field. This exploration into how the Internet of Things actually works in the real world and what your organization must do to take full advantage of it is a great opportunity to understand the practical challenges and specific technology involved in bringing all this potential to life.
Too irrelevant to the team leader.
Such are the complaints heard repeatedly about Performance Management and Engagement systems.
And these don’t even touch on the biggest problem of all: current systems produce a tidal wave of unreliable data. The ratings they yield are based on the notion that, with enough time and training, managers (and peers) can become reliable raters of other people’s skills and competencies. Sadly, that’s not true. A large body of research reveals:
61% of your manager’s rating of you is a reflection of the
manager, not of you. Your organization, apparently unaware of this, then persists on paying you, training you, and promoting you—and everyone else in the organization—based on these flawed ratings.
Published By: LogMeIn
Published Date: Mar 19, 2015
Support organizations are implementing new technologies and processes to better connect customers with technical support teams, and customer satisfaction is paramount. However, most organizations admit they're not proactively aligning their priorities with their customers’ expectations. Are the needs of the support team different from what customers want and expect? Recent research by HDI delves into the two groups’ expectations and priorities— according to support professionals—and explores
how closely they're aligned. Download this white paper to learn more.
Marketing leaders rely on analytics teams to deliver better measurement,
insights and optimization. Use this research to evaluate your organization's
current analytics tools and identify new solutions aligned to your goals.
Published By: Tricentis
Published Date: Jan 08, 2018
In this guide you'll learn how to select and integrate the right
test management solution for your team:
• Why test management software?
• How to buy: some general considerations
• The 5 must-have features
• Tips for evaluating & integrating your new solution
• Where to get additional help
BUT IT’S NOT ENOUGH.
That’s because trends like agility, mobile and cloud
computing have QA teams bursting at the seams. As a
software development leader, you are under the gun to
deliver higher-quality software at an accelerating cadence
– and still find time to provide solid evidence of testing at
any given moment.
Test case management systems are – and have been – a
clear value driver in development organizations. But many
of these systems do not support today’s unique testing
Potential cost of software
defects to U.S. economy:
$60B per year
35% of senior IT executives
can’t deliver the quality
they need to within their
Most organizations are in the midst of some form of digital transformation (DX),
transforming how they bring products and services to the market—and ultimately
deliver value to their customers. But DX initiatives also bring complexity for the
network operations team. With business-critical services distributed across
multiple clouds, this leads to potential performance issues, especially at
Given these realities, it is no wonder that software-defined wide-area network
(SD-WAN) technology is rapidly going mainstream. Unfortunately, SD-WAN is an
example of the paradox of DX: transformative technology can potentially move the
business to the next level, but the expanded attack surface it creates can expose
the organization to significant risk. That is why an SD-WAN deployment, like every
other DX effort, should be accompanied by a security transformation (SX) that
rethinks outdated principles, broadens protection beyond the data center, and
integrates the security archit
Looking to increase billable utilization for your project teams? While creating high levels of employee satisfaction? And avoiding talent burnout? The top five percent of professional services organizations (PSOs) are experiencing low levels of talent attrition, high levels of employee satisfaction, impressive billable staff utilization rates, and increased revenue from every employee, consultant, and project. Download this eGuide to discover how.
Want to help your project teams hit revenue and margin targets? And keep hitting them? The top five percent of professional services organizations (PSOs) are growing faster, earning more revenue, and reaping higher project profits than their competitors. All because of greater real-time visibility and control over their project plans, schedules, costs, and budgets. Download this eGuide to learn how to drive the efficiencies and repeatable processes market leaders rely on.
Published By: OutSystems
Published Date: May 30, 2019
In its fifth year, the goal of the OutSystems State of Application Development Report is to provide a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe in this age of digital transformation.
This analysis is based on the responses to a survey conducted in March 2018. More than 3,500 IT professionals from over 116 countries took part. Respondents worked in all kinds of industry, and in this concise summary of the report, we focus on specific findings related to the manufacturing sector.
The need for digital transformation dominates business strategy today, and there are two obvious consequences for IT. Firstly, the demand for application development (app dev) is at an all-time high. Secondly, speed and agility are more important than ever before.
This backdrop informed the themes we wanted to explore in this year’s survey, which set out to answer five critical questions:
How are the app dev priorities of organizations adjusting
Published By: OutSystems
Published Date: May 30, 2019
In its sixth year, the OutSystems State of Application Development Report provides a comprehensive analysis of the challenges, priorities, and innovations faced by IT teams around the globe, at a time when organizational agility has never been so important.
Agility is the central theme of this year’s report because businesses and their IT organizations face a multitude of disruptive forces in 2019. The threat of digital disruption and the consequent need for digital transformation has been a driver of IT strategy for years. Add to that the current uncertain global economic outlook, and it becomes obvious why business leaders are so concerned about agility today.
How will IT “step up to the plate” and ensure that their organizations have the speed and adaptability to thrive, despite uncertainty?
This context serves as the backdrop to our sixth annual survey of IT professionals as we seek to understand the state of application development better. We set out with five critical questions
Your customers are demanding better answers, faster-and social media gives them a louder megaphone. Meanwhile, Management is pushing you to reduce support costs and increase team efficiency.Our panel will discuss practical advice and proven strategies for integrating Social into your organization's customer service ecosystem, followed by a live audience Q&A session.
Published By: GlowTouch
Published Date: Apr 29, 2015
Learn the best practices for building a productive, reliable, high-quality global team and see how you can improve your organization’s overall efficiency while also improving scalability, productivity and reducing costs.
Published By: ServiceNow
Published Date: Jul 09, 2015
Social networking, an increasingly mobile workforce, virtualization technology, cloud computing and more have affected every department in the enterprise, including IT. As technology continues to advance and the new reality is based on an infrastructure that includes physical, virtual, and cloud resources, IT departments need to find new ways of managing and securing this vastly different technology ecosystem. Read this white paper to learn the myriad of benefits that cloud-driven technology can provide, including reclaiming your IT team as the central nervous system of the organization!
Published By: ServiceNow
Published Date: Oct 02, 2015
From students to executives, finding solutions to improve efficiency, productivity, and communication has become vital.
These end users are trying to excel in their work, and while they don't mean to cause harm, in most organizations this desire leads to the use of applications, services, and data storage and sharing beyond IT's boundaries. This practice, known as “shadow IT,” walks a line that information security officers are uncomfortable with, and it's having an obvious impact on technical support teams. The good news is, there are opportunities for all support organizations, regardless of their stance on shadow IT.
Whether informing talent strategy or building more effective teams, data-driven insights about your workforce can set you up for success. This eBook from Human Capital Institute explores how people analytics can empower your entire organization. Read now.
Published By: Dell EMC
Published Date: Feb 14, 2019
Your organization has a small IT team, but you can’t ignore the technology challenges
facing your growing business today. You are expected to drive digital transformation, address the needs of a changing workforce and increase business agility. This whitepaper discusses the benefits IT decision-makers at midmarket organizations can achieve by transitioning to a professional support service model that helps them choose the right devices to maximize workforce productivity—and then manage those devices throughout their lifecycle.
Read this report from Dell and Intel®
Intel Inside®. Powerful Productivity Outside.
One of the biggest problems with any organization is complete alignment among all teams. A lot of this breakdown is due to outdated methods of sharing important documents and information. Teams function best when they are able to access and collaborate on critical documents, presentations and files. Download this whitepaper to learn the top five ways any business can benefit from Box and see how it will allow your organization to operate faster across all departments to ensure everyone is aligned while driving growth to maintain security of your files to keep your projects running smoothly.
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