The first-ever Global Digital Transformation Benefits Report is here. The report analyzes 230 customer stories and 330 data points to provide concrete evidence on digitization's disruptive potential. It examines how digital transformation has driven CapEx and OpEx savings, sustainability initiatives, equipment uptime, and other key business goals. It also includes stories from 34 of our customers, including how:
• Tata Power, an Indian power company, cut power restoration times from hours to seconds.
• New Belgium Brewing, a US beer company, cut downtime by 50%.
• Vitens, a Dutch water utility, shrank deployment times by 65%.
Basic diagramming tools allow business users to define an initial business process and provide a good path to getting your processes off of sticky notes and into a digital format. However, if company-wide collaboration, real-time change management and integration with automation tools are important to you, a dedicated process modeling tool may be your better choice.
The advantages blockchain can bring to the automotive ecosystem, both in facilitating
collaboration among participants and enabling capabilities for new mobility business
models, have gotten the attention of automotive executives. In addition to enabling a
single source of data, blockchain can facilitate device-to-device transactions, smart
contracts, and real-time processing and settlement. For the automotive industry, this
translates into improvements and operational efficiencies in areas such as supply chain
transparency, financial transactions between ecosystem participants, authenticating
access to cars, and customer experience and loyalty.
AI innovation in retail starts with a tech-forward company culture, from C-suite stakeholders down to every employee. AI greatly enhances a retailer’s ability to harness data for better merchandising, marketing, and customer service. It will not only complement existing retail jobs but introduce brand new roles and skill sets into the human workforce.
Digital transformation is a business enabler, one that also translates to an increase in the demand for greater storage capacity and performance. This increasing demand requires IT organizations to re-examine their data storage strategy as the growth in capacity doesn’t align with a shrinking IT budget. To support the growth of the business and remain competitive in a global digital market, CIOs are asked more than ever to “do more with less,” while improving performance and availability at the same time.
Continuous data availability is a key business continuity requirement for storage systems. It ensures protection against downtime in case of serious incidents or disasters and enables recovery to an operational state within a reasonably short period. To ensure continuous availability, storage solutions need to meet resiliency, recovery, and contingency requirements outlined by the organization.
Market shifts and evolutions over time have brought us to a very unique point in B2B commerce. We’ve rapidly accelerated through several transitions: from a product economy, to the service economy, to the subscription economy, and today, the experience economy.
Download the whitepaper to learn how ServiceSource can provide the most comprehensive and streamlined customer journey experience that spans the entire B2B customer lifecycle.
Published By: Sage EMEA
Published Date: Jun 25, 2019
Digital transformation is now in the rearview for today’s top-performing manufacturers. Industry 4.0 is the next phase of the journey toward “perfect production,” where the aim is minimal downtime, neglect, waste, and inefficiency. Industry 4.0 is where factory managers, financial experts and executives use cutting-edge technology to understand data and production – reaching the pinnacle of technology and manufacturing development.
Your goal is high availability for the applications, databases, virtual machines (VMs), servers, and data that run your business. When access is lost or interrupted, recovery speed is critical, and must be measured in minutes and seconds, not hours of days. And if your backup and recovery strategy includes point solutions with limited coverage, legacy approaches that don't support today's modern technologies, or manual proc cesses that are time-consuming and complex, you may not be ready when disaster strikes.
Automating disaster recovery and disaster recovery testing saves time and budget, plus reduces risk when there is an actual emergency. With weather events, ransomware, and other outages distruping your business, you need a modern disaster recovery solution that really works at time of disaster. Choosing the right disaster recovery solution can be the difference between keeping your business up and running or going dark during an emergency.
Learn hoe the commvault platform for data management provides availability for your business against today's real world outages
Enterprises are cobbling together all the pieces that make up a digital business - improved analytics, scalable architecture, automation, and more engaging customer experiences, just to name a few. At the same time, they're facing the ever-present threats of cyber attacks and data breaches.
Published By: Sangoma
Published Date: Jan 30, 2013
IP communications across multiple, sometimes untrusted, networks needs to be normalized, managed and secured. As part of the most cost-effective, easiest to manage line of Session Border Controllers on the market. Read to learn how they can help you.
According to Gallup, 1/3 of employees could be lured away by the possibility of work flexibility. And the best way to securely deliver that flexibility is to move beyond virtualizing desktops and into the secure digital workspace. Read the white paper to see why making the move — with the help of a trusted partner —can help you:
• Improve user productivity
• Empower your IT organization to be more agile
• Better protect your company data
Having real-time access to engagement information via a cloud-based, integrated, information infrastructure is critical in delivering high-value, on time engagements that always delight clients. So why do so many consulting firms fail in this area, that they constantly advise clients on?
Enjoy a complimentary copy of ProjectManagement.com’s new white paper on how an effective information infrastructure will ensure client excellence. Author Andy Jordan, consulting firm owner and industry expert, reveals the 5 ways to exceed client expectations and how consulting firms can leverage technology to achieve client excellence.
Download the white paper today!
We know that digital transformation is changing the economics of IT, but is this influencing CXO dynamics and strategic decision-making? To determine this, the Financial Times (FT) Focus partnered with Apptio to survey more than 550 C-suite leaders in technology and finance globally.
Download this FT Focus report to discover how to:
- Bridge the trust gap and ease tensions between the Office of the CIO and the CFO with accountability and real-time data
- Leverage digital transformation to foster greater collaboration and avoid creating blurred responsibilities across the C-suite
- Help leaders at global brands embrace AI, reskilling, cloud, Agile, and decentralized decision-making to move at hyperspeed and deliver value.
Published By: Workday UK
Published Date: Apr 25, 2019
Still relying on legacy ERP and spreadsheets? Chances are that you're losing out on your data's true potential and putting your organisation at risk as the digital economy expands. Learn why now is the perfect time for growing organisations to switch the cloud ERP. Read the report.
To achieve personalization at scale, brands need to develop a better understanding of each customer they interact with, and that’s all about combining all the data they collect from every available source into a single cohesive customer view. There is no way they can handle this task or manage all this data manually, which is why data management platforms (DMPs) rose to prominence. Today, companies are looking to build on this single customer view with a real-time understanding of their audience across every digital channel, marking the next phase on the maturity ramp for DMPs.
In the race to please customers and beat out the competition, there’s been a lot of talk about customer data platforms (CDPs). For marketers, a CDP is just what they’ve been looking for — a more comprehensive approach to unified customer data that lets you include raw personally identifiable information or sensitive data in your data pool.
But while IT teams see the ultimate value, they may question the idea introducing a new point solution that complicates their tech stack even more. The days of brute forcing customer experience with new technology are over. Today, IT teams need to make decisions about customer experience management that span the business and go beyond marketing. That requires a different approach to the customer data problem. To learn more about our solution to the customer data platform, read our article Real-time CPD. Real-time customer experience.
Email marketing still work really well. But the world of email is changing. The inbox is fragmented like never before. Messages have to be more relevant, delivered at the right time, and still be considered important enough to read. If any of the signs in this piece sound familiar, it may be time for your organization to put a plan in place to move from ‘sending emails’ to developing a marketing automation program that meets the needs of your customers better.
The Digital Trends 2019 survey closed with more than 12,500 responses worldwide!
The results are in for 2019 and once again, businesses have their sights set on improving customer experience. Data continues to dominate, with an understanding that smarter use will lead to greater rewards. Data ownership and compliance are top-of-mind. And technological advances are an exciting prospect for many. But some need more guidance to understand the benefits for their business. Discover what your top digital priorities for 2019 should be with the 2019 Digital Trends report by Econsultancy in association with Adobe.
Key topics that you’ll read more about in this year’s report:
• Optimising customer experience and delivering personalised experiences in real time.
• Using data better for smarter audience segmentation and targeting.
• Be wary of walled gardens. Control and own the data, and always be compliant.
• Automation is the future. Understand the benefits, learn how to use it.
It’s your first cruise vacation and you’re ready to board. You check one last time to be sure the smart wristband the cruise line sent you last week is securely fastened. Then you join the rest of the crowd on the dock. As you calculate which boarding line is shortest, a crew member glances at your wristband and directs you to a special entrance. No waiting. Once at your room, a sensor verifies the ID in your device and the door opens automatically, saving you from having to juggle bags to find a key.
Published By: Genesys
Published Date: Dec 20, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes.
Download the eBook and learn how Kate and Blended AI lets you:
• Personalize self-service
• Connect customer conversations
• Create smart agent experiences
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