user satisfaction

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Published By: Virtela Communications, Inc.     Published Date: Oct 12, 2011
Find out how companies have deployed remote access SSL VPNs to increase remote user satisfaction, improve accessibility to corporate resources, support business continuity planning, and reduce overall implementation and ongoing management costs. The white paper also covers how cloud-based SSL VPN services address high availability requirements, support unforeseen spikes in activity and optimize network performance. Lastly, learn how a single SSL VPN platform can support all your mobile access, telecommuting and partner extranet requirements to improve your ROI.
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virtela, healthcare, remote user satisfaction, roi
    
Virtela Communications, Inc.
Published By: ADP     Published Date: May 16, 2018
To select the best payroll provider possible, who better to ask than your peers? With more than 400,000 reviews from real software users, the G2 Crowd business software review platform will help you confidently make the right choice. The G2 Crowd payroll report compares how providers rank in terms of customer satisfaction, specific features, industries, and more. To help you evaluate your payroll options, get this FREE copy of the G2 Crowd payroll report (a $599 value). This exclusive research includes: · Detailed profiles of 27 payroll providers · Ranking based on customer feedback · Assessment of implementation, integration, support, and ease of use · Actionable insights to help you decide
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ADP
Published By: LogMeIn     Published Date: Mar 19, 2015
Within today’s competitive environment, where customers are more empowered than ever, organizations are looking to differentiate themselves from the competition and reduce customer churn through improvements in customer satisfaction. A recent Forrester survey found that 86% of decision-makers rank their customers’ experience as one of the top strategic priorities, and that 68% want to be customer service leaders in their industry. How does today’s customer support organization manage to respond? The answer lies in building a better support desk that will let you do more with less without sacrificing on support quality or end-user satisfaction. Wondering where to start? You may want to read these five tips.
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customer experience, customer satisfaction, customer service, customer support
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
In today’s competitive market, you understand the importance of delivering outstanding customer experience while improving service desk productivity and keeping costs low. Remote support solutions enable you to meet these objectives by allowing agents to connect to remote devices and computers, pull system diagnostics and push configurations to deliver personalized hands-on support. With these solutions, you no longer have to walk novice users through detailed recovery procedures or complex settings. This white paper details how remote support solutions enable your organization to increase customer satisfaction, reduce costs by improving productivity, improve support metrics, and solve complex problems in a highly secure environment.
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remote support, customer care, customer experience, customer service, remote devices, cost, productivity
    
LogMeIn
Published By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
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remote support, remote technology, customer support, productivity, remote technology
    
LogMeIn
Published By: Dell     Published Date: Dec 12, 2017
Fast-moving employees demand access to people, programs and data from anywhere. Power up their productivity with greater portability and connectivity. Begin by downloading “On the go Professional,” a brief by Dell that uncovers the key needs around convenience, connectivity and access required by mobile professionals. The brief also covers technology recommendations for you to consider, such as the robust line of Dell Latitude and Venue devices powered by Intel®, to meet the preferences of your users. Take advantage of the solutions that maximize enterprise productivity and employee satisfaction today. Download the brief now!
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Dell
Published By: EMC Corporation     Published Date: Dec 19, 2014
IT infrastructure is the backbone of today's modern business. Find out how Vblock System implementations sped deployments, simplified operations, improved business-support agility, saved money, and freed staff to launch new applications, extend services, and improve user/customer satisfaction.
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it infrastructure, deployments, simplified operations, user/customer satisfaction
    
EMC Corporation
Published By: Possible EMC     Published Date: Dec 22, 2014
IT infrastructure is the backbone of today's modern business. Find out how Vblock System implementations sped deployments, simplified operations, improved business-support agility, saved money, and freed staff to launch new applications, extend services, and improve user/customer satisfaction.
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it infrastructure, deployments, simplified operations, user/customer satisfaction, it management
    
Possible EMC
Published By: ServiceNow     Published Date: Jul 12, 2013
"Learn how savvy enterprises, like Tickets.com, Verisign and Omnicare, use ServiceNow as a platform to enable business users to rapidly create applications with IT’s full guidance and support. During this webinar, you will discover how ServiceNow is enabling organizations to increase their competitive agility, user satisfaction and productivity, all while enhancing IT's value to the business."
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servicenow, automation platform, service automation platform, webinar
    
ServiceNow
Published By: BMC Software     Published Date: Jun 25, 2013
Large gaps and loss of productivity challenge the value, agility and cost of IT across the globe. “Exploring Business and IT Friction: Myths and Realities,” outlines key issues that cause friction between business users and IT, such as: • Gaps in customer satisfaction and the perceived value of services • Inadequate IT support, which decreases productivity and revenue • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs See what 900 business and IT professionals had to say and get recommendations for change.
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bmc, productivity, it support, customer satisfaction, technology
    
BMC Software
Published By: Aternity     Published Date: Feb 24, 2016
In this brief, the focus will be on how companies are relying on more mobile applications to run their businesses. As these mobile applications become more important, it is critical for companies to ensure a quality mobile user experience in order to deliver quality service to ensure customer satisfaction and brand loyalty. A unified approach to mobile end user experience monitoring is the proven way enterprises can ensure this quality user experience.
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aternity, mobile strategy, mobile apm, unified monitoring, mobile applications, brand loyalty
    
Aternity
Published By: PernixData     Published Date: Jun 01, 2015
In this webinar, PernixData Product Manager, Todd Mace, is joined by Anthony Spiteri, the lead architect at Cloud provider Zettagrid, to discuss how PernixData FVP software became an integral part of Zettagrid’s infrastructure and offloaded millions of IOs from the SAN to improve application performance and user satisfaction.
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pernixdata, storage, software
    
PernixData
Published By: Okta     Published Date: May 09, 2016
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs. Provisioning devices to users should be simply an extension of the foundational identity lifecycle management system. And, mobility management should enable IT teams to implement simple policies to enable and secure access from mobile. This eGuide provides an overview of how Okta can power BYOD programs with integrated identity and mobili
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Okta
Published By: Okta     Published Date: Jul 19, 2016
Part of a strong foundation for cloud-first, mobile-first IT includes supporting BYOD. BYOD can improve end user satisfaction and enable employees to work anywhere from any device. To really get these benefits though, the end-user experience must provide seamless access to the applications end-users want and need. Accomplishing this starts with extending app provisioning to mobile devices, and automatically deprovisioning mobile access as part of the identity lifecycle. For the best user experience, you’ll want automatic configuration of native mobile applications with mobile SSO, security settings and app settings like usernames, URLs and tenant IDs.
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identity, idaas, iam, identity lifecycle management, mobile, provisioning, active directory, security, cloud applications.
    
Okta
Published By: Ping Identity     Published Date: Feb 12, 2016
Most organizations today are scrutinizing technology budgets more and more. It helps to see technology investments in terms of total economic impact (TEI). Forrester Research quantified the benefits of implementing Identity and Access Management (IAM), and one of the top reasons supporting IAM was to eliminate the need for repeated user sign-ons, which increases user satisfaction. In measuring the TEI of one large organization’s IAM investment, Forrester uncovered several areas where SSO had a direct impact on improving the customer experience and driving revenue.
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Ping Identity
Published By: AppNeta     Published Date: Oct 28, 2013
Performance for end users is the metric by which most businesses judge their web applications’ performance: is the responsiveness of the application an asset or a liability to the business? Studies show that users are growing more and more demanding, while average page-loads are getting bigger and bigger. Combine that with frequent releases and cross-business updates, and pretty soon the optimization job is never quite done.
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appneta, application performance, rum, real user monitoring, synthetic monitoring, optimization, application performance management, apm, application operations, synthetic transaction monitoring, javascript, css, ajax, infastructure monitoring, transaction tracing, customer satisfaction
    
AppNeta
Published By: Dell EqualLogic     Published Date: Jun 17, 2008
Just west of Chicago's Cook County lies Kane County, the fourth largest in Illinois. Kane County is using VMware Virtual Desktop Infrastructure (VDI) to help manage their dispersed desktop user base, lower IT staff costs and increase user satisfaction.
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kane county, vmware, infrastructure, virtual infrastructure, server virtualization, virtual server, virtual machine
    
Dell EqualLogic
Published By: CA Service Assurance     Published Date: May 23, 2011
IDG Research Services recently conducted a study via the CIO Forum on LinkedIn. The results found that CIOs and IT leaders recognize the business impact of web application performance. It's all about the end user: ensuring customer satisfaction, increasing employee productivity, and lowering IT costs.
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web application performance, cio, end user, idg research services, linkedin, it leaders, ca technologies, customer satisfaction, employee productivity, it cost
    
CA Service Assurance
Published By: CA Service Assurance     Published Date: May 08, 2011
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
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application experience, application delivery, customer app experience, user satisfaction
    
CA Service Assurance
Published By: Kaseya     Published Date: Aug 10, 2010
IT professionals need to support users through innovative and cost-efficient IT services but currently lack the budget, staff and tools to meet their goals.
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kaseya pps, automation framework, systems management, it systems management pain points, roi, user satisfaction, automation, it platform
    
Kaseya
Published By: Enterprise Mobile     Published Date: Sep 30, 2013
Creating a BYOD policy helps to minimize frustration and risk as you take advantage of cost savings. With a BYOD policy in place, you’ll be able to confidently move forward with your own BYOD program, staying at the forefront of mobility trends and fostering improved productivity and user satisfaction. Using a short template can help you identify the key elements that your policy should include. The more policy elements you’re able to cover in the template and the more elements you add on your own, the easier it will be to create the final, formal BYOD policy.
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mobility-as-a service, managed mobility services, byod, bring-your-own-device, enterprise mobile, mobility, enterprise mobility, mobile strategy, mobile security, mobile management, device management, enterprise mobile devices
    
Enterprise Mobile
Published By: Looker EMEA     Published Date: Sep 27, 2017
Deploy Business Intelligence in Days, Not Months. Fastest Implementation Time -Up and running in 24 days compared to 78 on average (300% faster). ? Ease of Use - Top to bottom, Looker is easier ? User Adoption - More data lovers switch to Looker Deploying a new BI platform doesn’t have to be a long, painful process anymore. See how 21 leading BI vendors compare in terms of overall user satisfaction for implementation -Download the Report >>
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business resources, enterprise headcounts, individual roles, organizational charts, corporate initiatives, management principles, department optimization
    
Looker EMEA
Published By: Citrix NetScaler     Published Date: May 06, 2013
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures. With NetScaler Insight Center enterprises get: • Unparalleled application visibility and invaluable operational intelligence; • Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified; • An optimized user experience that drives greater employee productivity and customer satisfaction; • Increased assurance that governing SLAs will always be met; and, • Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
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application visibility, netscaler insight center, optimized user experience, low cost, citrix
    
Citrix NetScaler
Published By: CA Technologies EMEA     Published Date: Apr 10, 2018
It’s More Difficult Than Ever to Deliver a Five-Star Experience. To truly capture customer interest and loyalty, your applications and services have to deliver reliable experiences that delight users, scale to support their changing needs and regularly refresh with new innovations. As a result, you need ways to measure the metrics that really matter, namely: engagement, loyalty and satisfaction. It’s also imperative that you match agility with quality, making application performance a priority goal for everyone—from the business to marketing to IT. Finally, you need to future-proof your business by rapidly adopting the latest technologies and innovations that will meet—and exceed— customers’ expectations.
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CA Technologies EMEA
Published By: Riverbed     Published Date: Feb 26, 2015
Use this Buyer’s Guide to identify the capabilities that will help you increase end-user satisfaction through a better quality of service.
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performance management, quality service, network performance, application performance, vendor profile
    
Riverbed
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