Microsoft Lync cambia la struttura dei costi della telefonia aziendale e apre la strada ad una nuova esperienza per il cliente, in cui ogni comunicazione si trasforma in un'interazione più collaborativa e coinvolgente. Ecco 10 consigli per garantire il corretto funzionamento di Lync sui dispositivi mobili della vostra rete.
Published By: CareCloud
Published Date: Jun 24, 2013
In this white paper, you’ll learn about the key drivers—market, technology, and user experience—behind the PM replacement trend and why many practices are making the move to modern, cloud-based PM systems. Then review some key questions to help you determine if it’s time for your practice to make a switch.
There’s no doubt in the trends. Focusing on the customer experience is at the top of the priority list for most companies. Personalization plays a key role as top organizations strive to make experiences as compelling as possible with the integration of artificial intelligence and cloud-based technology. To understand and prioritize what your next big moves should be, read The Econsultancy 2018 Digital Trends report.
Here’s what’s top of mind for the majority of your peers:
Increasing digital marketing activities and budgets
Investing in well-designed user journeys that facilitate clear communication
Valuing creativity and design to differentiate their brands
Combining digital skills with technology to improve customer experience
Key Findings ? Budgets for analytics tools and talent are going up, as marketing leaders see analytics as a business requirement and source of competitive advantage. ? Marketing analytics users rate functionality, performance, product roadmap and future vision as the primary factors they consider when evaluating vendors. ? Customers of these vendors also report putting a premium on user experience and ease of use among their requirements. ? Digital marketing analytics vendors are addressing these needs by adding more advanced features and investing in upgraded and flexible user interfaces, including intelligent assistants.
Published By: Riverbed
Published Date: Feb 15, 2018
To stay ahead in today's hybrid network, you need a lens into the end user's experience as well as an understanding of the dependencies between your applications and network. With this approach, you are alerted to issues before the business is impacted and problems are resolved faster. This eBook details what you need to know to select a best of breed network performance management solution and outlines the critical capabilities required for deep application visibility across virtualized, hybrid and cloud networks no matter where a user is located. Read this book and:
Discover best practices - for proactive network monitoring and fast troubleshooting
Learn how to stay ahead of application performance issues with increased visibility
Increase productivity and a higher ROI - with automatic discovery, end-to-end monitoring, reporting, analytics and faster MTTR
Ensure your approach is a proactive mode
Study the evaluation checklist - select the best solution for your needs
Today, 61% of North American and European enterprise information workers are choosing their smartphones for work either on their own or from a company-approved list. According to Forrester’s Business Technographics® Global Devices And Security Workforce Survey, 2014, 53% of employees are unwilling to make any kind of sacrifice to their user experience in the interest of heightened security.
Read this report to learn more about the results.
Tradesy is a leader in designer fashion resale for women. The company recently partnered with Affirm to offer installment financing at the point of sale. It's been a perfect fit, with Tradesy seeing a 14% increase in conversions and a 34% increase in revenue per customer thanks to Affirm. This case study examines how Tradesy was able to get such positive results and whether this can work for other online retailers.
Published By: Workterra
Published Date: Nov 10, 2017
Mid-market HR today is being asked to be a business partner in areas that range from compliance to employee engagement. They need to be able to connect the dots among various sources of employee data to deliver better-informed business decisions to help achieve strategic goals.
Connecting those dots and delivering those results demands more HR firepower and greater data visibility than the manual or homegrown processes and systems often used by mid-market organizations can deliver. On the other hand, most mid-market companies aren’t ready for the intricacies or expense of human capital management (HCM) systems designed for enterprise-level organizations.
The answer for forward-thinking HR leaders who want to boost their team’s capabilities and play a greater role in their company’s future is having core HR functionality designed into an integrated benefits administration solution.
Automated HR that delivers core HR features as part of its architecture — not as an afterthought or a separate, stand-alone module — gives HR leaders:
• The tools they need to better handle their administrative work
• The data and analytics necessary to better coordinate programs and more confidently make strategic decisions
• A user experience that makes life easier for HR and employees
Published By: Monotype
Published Date: Jan 10, 2017
Without overstating the situation, it's safe to say there has been a seismic shift in the way brands and customers interact, and with it, an equally profound change in how brands must communicate, market, and relate to their customers. In this eBook, you’ll learn about three areas of particular importance—continuity, customers, and compliance—where type can help deliver on the experience today's consumers expect.
Published By: 8x8 Inc.
Published Date: Aug 09, 2017
Do you know what happens when a customer connects with your contact center? Not just the way in which he or she is routed to an agent, or the information accessed during the interaction— but what really happens in the conversation that makes the encounter an exceptional one? Do you have any insight into how your agent responded to that individual user, or a way to proactively ensure that other prospects and customers on any channel can have a consistent and positive experience? Are you leveraging all employees in your organization who have a stake in the customer experience, either directly or because their job influences the process? Do you feel confident that you have every metric at your disposal to make the best business decisions?
Download now to learn more!
Die Welt ist heute digital – Cloud, Mobilität, Social Media und das Internet of Things verändern Arbeit und Freizeit für jeden. Diese sich schnell weiterentwickelnde digitale Welt definiert auch die Beziehung zwischen Ihrem Unternehmen und Ihren Kunden neu. Die Kunden erwarten von ihren bevorzugten Marken heute eine komfortable, interaktive User Experience. Auch die Security ist ein wichtiges Anliegen. Die Risiken wachsen, da Unternehmen und Kunden immer mehr vertrauliche Daten austauschen.Diese Transformation verstärkt auch den Wettbewerb. In den Worten des Analysten Mark Raskino: „Daher revidierten alle Akteure ihre Strategien ungefähr gleichzeitig, und allen wurde die Macht der digitalen Wirtschaft etwa zur gleichen Zeit bewusst. Konkurrenz ist also unvermeidlich.“
If you’re not thinking about the end user experience before you start a new mobile app, it’s time to start. The most important thing to keep in mind when designing a mobile app is to make sure it’s both useful and intuitive for your users.
Published By: Incapsula
Published Date: Nov 06, 2017
Does your website load in two seconds or less? If not, you could be disappointing nearly half of your customers. According to Kissmetrics, 47 percent of e-commerce users expect websites to load in less than two seconds – and nearly a quarter of them will abandon your website entirely if it takes longer than four seconds. Additionally, 50 percent of customers shop on their mobile phones. In other words, your website needs to load fast and be optimized or your customers will leave.
The reality is that an e-commerce company can increase revenue by up to 7 percent just by making the load time one second faster. So, how can your company improve its site performance and make it faster?
The best practices outlined in this whitepaper can reduce your site’s loading time, improve your user experience, and ultimately increase your company’s revenue.
Published By: Forcepoint
Published Date: Jun 06, 2019
Learn how Forcepoint Solutions can help you successfully adopt Office 365 and protect your entire cloud environment
Driving Office 365 adoption is an important goal—87% of IT professionals say it's a top priority. Yet few have fully migrated their users and apps due to concerns around security, compliance, and poor user experience caused by network architecture limitations and constraints.
Forcepoint's Office 365 solution can help you move past these barriers by providing the confidence you need to fully adopt the suite.
Enhance Microsoft's integrated cloud security and regain visibility and protection against advanced attacks and data loss
Extend compliance consistently into the Microsoft ecosystem and beyond
Take back control of unsanctioned IT impacting the full adoption of Office 365 and maintain workforce productivity with reduced risk
Have the right network architecture to improve user experience and reduce cost as you fully adopt the Microsoft applications and migrate users to t
Published By: Uberall
Published Date: Oct 08, 2018
Your store locator is a critical component on your website; it’s the moment of truth when an online shopper becomes and offline customer. And while it may seem like a simple tool, there are several key factors that will transform the user experience from functional to best-in-class. See how you can optimize this key aspect of your customer journey.
Omnichannel, in its most complete definition, means taking into account individual customer needs and perspectives to create seamless customer experience within and across multiple channels. The customer is in control, which creates amazing customer experiences and reduces friction for users and the business.
With a true omnichannel experience, each conversation is a continuation from the last and customers don’t have to reiterate their problems multiple times to multiple people. It provides better insights into a customer’s next action, and it enables more personalized product recommendations and proactive outreach. Through technology and analytics, brands can improve their operational efficiency, optimize their channel mix, and take advantage of lower-cost channels, all while enabling a better experience for their customers.
The ability to observe, diagnose, and subsequently improve the performance of business-critical applications is essential to ensuring a positive user experience and maintaining the highest levels of employee productivity and customer satisfaction. The challenge of establishing an effective application visibility and control function is only growing, as trends such as mobility, virtualization, and cloud computing fundamentally alter datacenter and application architectures.
With NetScaler Insight Center enterprises get:
• Unparalleled application visibility and invaluable operational intelligence;
• Increased operational efficiency, as troubleshooting and capacity planning efforts are greatly simplified;
• An optimized user experience that drives greater employee productivity and customer satisfaction;
• Increased assurance that governing SLAs will always be met; and,
• Reduced total cost of ownership, based on having a low-cost, low-impact solution—particularly compared to traditional
Published By: Brocade
Published Date: Nov 25, 2015
Your business demands more than the basic load balancing solution offered by Amazon Web Services. Boost application performance by adding a sophisticated Brocade vADC to seamlessly integrate with any application deployed on AWS—improve user experience, scalability, and control.
Most organizations are concerned with the speed of their applications. Whether it involves an internal business application or a customer-facing shopping site, web application performance can have a huge impact on business performance. A faster-performing web application results in greater sales, better user engagement and improved productivity. The aim of accelerating these web applications is to improve the end-user experience with faster page-load times and more responsive interactivity. Read this article to learn more about the essential principles driving web application acceleration technologies today.
Published By: Riverbed
Published Date: Feb 26, 2015
SteelHead SaaS offers up to 30x better application performance for cloud services and SaaS applications deployed in enterprises. The solution combines the best of WAN optimization with the best of Internet optimization to provide a seamless transition for users between private and public clouds. Customers experience application acceleration immediately, without requiring any configuration changes to the user or service provider environments.
Published By: Riverbed
Published Date: Feb 26, 2015
While powerful and beneficial, the Citrix XenApp environment can present new challenges to IT departments when troubleshooting application performance issues. Citrix acts as a proxy for backend applications, making it difficult to get end-toend visibility of transactions and to identify and troubleshoot end-user experience problems
Published By: Riverbed
Published Date: Feb 26, 2015
The Riverbed SteelCentral network performance management suite of products provides considerable advantages over those of JDSU Network Instruments because of its breadth, depth and ease of use to quickly understand and pinpoint the root cause of performance problems.
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