We all know that the customer experience is a big deal. By
2020, customer experience will overtake price and product
as the key differentiator. But due to the complicated nature of integrating a large-scale, customer-facing technology like an IVA, many companies don’t know where to start or how to ensure they are creating the best possible virtual assistant.
We’ve compiled some key technologies and features that should be top of mind when assessing internal expertise or selecting an external vendor.
Field redesigns point the way to next-generation machines. This paper includes case studies showing how conversions from roller chain or gears to synchronous belt drives improved performance while saving maintenance and replacement costs.
IT departments are jazzed about cloud services, which promise fast deployments and major cost savings. But is the cloud actually delivering on these promises? Now that more enterprises have cloud experience under their belts, IDG Research Services decided to find out.
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