In the midst of an overwhelming amount of disruption taking place in the retail banking industry, a clear path to success has emerged. Banks that want to continue to gain and retain loyal customers must make it easier to bank with them.
According to a survey that included 760 different banks and credit unions, the most important priority for 2017 and beyond is the removal of friction from the customer journey.1
To clarify, today’s customer journey includes both the customer experience at local branch locations as well as their experience while interacting with websites, mobile apps, smart watches, and anything else that is connected to the Internet.
The battleground for customers has shifted to the digital world, and retail banks must adapt quickly as crafty Fintech startups and tech giants like Amazon, Apple, and Google continue to push the limits of what is possible with technology.
If digital channels aren’t approached correctly, they can add complexity to the customer experience in
Published By: Iterable
Published Date: Sep 07, 2018
Whether they want tickets for the next Lady Gaga concert, the World Series, the Indianapolis 500, or Hamilton, people are quickly discovering that SeatGeekis the place to find the best selection and great bargains.
This relative newcomer to the online ticket business has quickly grown to offer the largest inventory of live event tickets on the web, in addition offering differentiating services like best-bargain ratings and notifications when a fan’s favorite team or entertainer will be performing nearby.
Email and push have been the primary channels for interacting with customers. However, according to Ben Clark, Vice President of Customer Retention, the marketing team previously struggled to deliver consistent, relevant messaging across channels because their email and push tools ran on separate platforms.
The old tools were also cumbersome to use and offered limited functionality. Worse yet, they didn’t support the team’s AI driven, omni-channel marketing strategy, which includes rea
Push notifications for mobile and web that boost customer engagement & retention.
Our data study of 63 million new app users shows that when brands send high value push notifications more frequently (sometimes more than one a day!) users are more likely to engage and keep their app.
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Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
Published By: Riverbed
Published Date: Feb 21, 2018
Amazon Web Services has transformed how we think of IT infrastructure. It takes minutes to set up elastic compute and storage. As you grow, turning up EC2 instances, VPCs, and AWS services is akin to acquiring more ninja weapons; practice is needed to gain proficiency. With legions of compute and capacity a button-push away, the need to hone your skills in connecting your workforce to the cloud becomes critical.
At Riverbed, that’s what we do. We let you spawn a full-mesh VPN network between your VPCs and branches, deploy the latest in cloud architecture trends using transit-VPC designs, and even allow for the use of AWS DirectConnect and VPN connectivity simultaneously using our powerful SD-WAN technology. Ninja-like benefits of agility, speed, and awareness are effortlessly available to you.
Watch Riverbed unveil the full power of a true software-defined WAN (SD-WAN) in the cloud with a detailed conversation and live demo.
Join us to learn:
How the Riverbed-AWS partnership suppor
IBM® Mobile Web Push allows marketers to influence and inform their mobile audience in innovative ways. Web push notifications are dynamically triggered for display on mobile websites based on the actions of your visitors. This personalization is possible without the complications of existing content management, advertisement servers or IT involvement.
In this Webinar, you will learn:
- How Today's Environments Push The Limits Of Current Infrastructure
- Why Performance And Mixed Workloads Require A More Powerful Operating Ecosystem
- Key Recommendations and insights to improve architecture infrastructure performance and flexibility
Published By: Clicktale
Published Date: Mar 03, 2016
Clicktale has optimized over 100,000 websites in more than 90 countries, including some of the best-known and most successful companies on the web. Optimizing your website for enhanced user experience is very important. Having a clunky or hard to navigate site could push potential customers away.
When it comes to design patterns, the battle between push and pull has been ongoing since the start. Both models have their place. But the authors of this IBM® Redbooks® Point-of-View article, including IBM WebSphere® VP Jerry Cuomo, argue that in many situations, pushing data to users as it changes can consume far fewer resources than a conventional pull pattern.
Watch this on-demand webinar to hear Scott Belsky, voted one of Fast Company's Top 100 Most Creative People and author of Making Ideas Happen: Overcoming the Obstacles Between Vision and Reality, provide key tips and insights for pushing ideas forward. Many of us believe that great ideas inevitably lead to success. Nothing could be further from the truth. What matters is what you produce with your ideas – how you transform your vision into reality.
Watch this on-demand webinar to hear Scott Belsky, voted one of Fast Company's Top 100 Most Creative People and author of Making Ideas Happen: Overcoming the Obstacles Between Vision and Reality, provide key tips and insights for pushing ideas forward.
Learn how exceptionally productive creative leaders and teams – including companies like Google, IDEO, and Disney, and individuals like author Chris Anderson and Zappos CEO Tony Hsieh – make their ideas happen, time and time again.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.