As retail continues its internet-influenced change and customer demand for “right now” service increases, a new area is open for business. There is no reason to send a shirt that is the wrong size or give an impersonal gift card. G-Commerce is here, offering a new type of personalized transaction and digitalized merchandise for those shopping for others.
Learn how Loop Commerce's flagship product, GiftNow:
• Increased % of sales from gifts by 2X
• Drove 24% of Christmas Eve sales
• Increased 6X demand over gift cards
Retailers can grab last-minute shoppers literally up to the moment before a holiday, and increase profits through fewer merchandise returns.
Loop Commerce invented the $600B G-Commerce industry by building the first digital solution that makes it simple to shop for others and partnering with retailers like Target, Uniqlo, and Neiman Marcus along the way. After an acquisition by Synchrony, their deep consumer financial services experience and strong retail partnerships makes this the most exciting innovation in an always changing industry. See how the top retailers on the planet are embracing the huge customer segment shopping for others and seeing spikes in revenue because of it.
Published By: MindTouch
Published Date: Mar 08, 2019
Successful chatbot deployments depend on knowledge management.
The numbers are eye-opening. If recent trends hold, chatbots promise to factor prominently in any organization’s mix of self-service channels—at least any organization that prioritizes the customer experience. This infographic takes you through the numbers, quickly revealing how crucial KM is to successful chatbot deployments.
Published By: MindTouch
Published Date: Mar 08, 2019
Chatbots are hungry and knowledge management is the secret sauce.
Chatbots are all the rage. They help customers find information and answers. They help contact centers automate tasks and create considerable efficiency gains. How, then, do organizations ensure their chatbots consistently deliver A+ experiences?
The answer is knowledge management.
Without the availability of rich, relevant content, chatbots have very little to work with during customer interactions. They won’t be able to accurately match user intent with the right information. And that’s no good for the customer. How knowledge management changes all that is the topic of our latest whitepaper.
AI, machine learning and predictive analytics are already driving big performance gains for CFOs and their teams. The ability for cognitive tools to learn at speed helps Finance progressively improve company intelligence and efficiency, including proactive identification of late- and non-paying customers. Get up to speed on the potential of cognitive, with Finance thought-leaders from Oracle and AICPA (American Institute of Certified Public Accountants).
Innovation is backed by 84% of boards – and finance’s role as an innovation partner is growing.
This 2,000-exec global study shows that innovation and growth are as closely linked as ever. It also shows, that for CFOs:
• Customer satisfaction has become a key KPI for innovation
• Having too many innovation projects is their biggest hurdle
• Establishing business case viability and go/no-go decisions are a key challenge
Read the report
Published By: Rackspace
Published Date: Mar 07, 2019
Having on boarded numerous businesses onto the AWS platform, Rackspace found three best practices to be routinely missing from its customers’ architectural designs. These best practices for automation, scaling and segmentation, utilize capabilities inherent on the AWS platform to help drive an easier deployment.
Published By: Rackspace
Published Date: Mar 07, 2019
SapientRazorfish is a global company that helps organizations in digital business transformation. For these enterprises, cloud migration is a mandate, and SapientRazorfish ensures the desired outcomes are achieved with Rackspace Fanatical Support for AWS services – to provide clients with expertise in planning, architecture services and counseling, migration, deployment, infrastructure maintenance and solution optimization.
Published By: 3D Systems
Published Date: Mar 07, 2019
To stay competitive, manufacturers have to meet the rapidly changing needs of customers while retaining high quality products, at the same time as controlling costs. Product lifetimes are shrinking and customers are expecting more customization and innovation. Agility is the key to staying ahead of the competition and meeting the needs of customers.
The FabPro 1000 entry-level industrial 3D printer delivers production-grade parts, at high speed, with six sigma repeatability, and can be used across a distributed manufacturing and engineering enterprise. With a low cost of entry, FabPro 1000 enables agile manufacturing operations to meet customer needs rapidly and effectively empowers engineers to deliver more value and quality in the product development process.
To find out more download this whitepaper today!
Published By: Dell DnCP
Published Date: Mar 06, 2019
Angesichts der Tatsache, dass Unternehmen aller Arten und Größen danach streben, ihre Stellung auf den hart umkämpften Märkten zu halten und auszubauen, kann eine erhöhte Produktivität der Mitarbeiter einen entscheidenden Vorteil verschaffen. Selbst kleine Gewinne können – vervielfacht durch alle Mitarbeiter – ein erhebliches Wachstum mit sich bringen. Die weniger quantifizierbaren Vorteile können sich sogar noch mehr auswirken: Je zufriedener die Mitarbeiter sind, desto höher ist die Wahrscheinlichkeit, dass die Mitarbeiter eine außergewöhnliche Kundenerfahrung (Customer Experience, CX) bieten – was im Zeitalter des Kunden der Schlüssel zum Erfolg ist.
Finden Sie heraus, wie Sie bessere Mitarbeiter- und Kundenerlebnisse erzielen können.
On-demand companies rely on fast, accurate and robust mapping and location technologies to provide their users with a superior experience. Find out how real-time, predictive and historical traffic data can be applied to traffic-enabled routing algorithms to influence route calculations and automatically plot multiple routes with waypoints sequencing.
Discover how HERE can help you communicate updated ETAs and provide an optimized experience to your drivers and customers.
API monetization is a key way to unlock value from your API programs and increase API adoption. Monetization enables API providers to reach beyond current business models, scale API programs, and open new opportunities with customers, developers, and partners.
Google Cloud’s new eBook, Maximizing the Business Value of Digital Assets Through API Monetization, maximizing the business value of digital assets via API monetization. Read the real-use cases and learn about best practices to realize additional value from your API products.
Explore how to generate revenue from API products and grow API programs with field-tested best practices, real-world use cases and a checklist to help your team get started.
? Field-tested best practices
? Real-world use case: Telstra
? API monetization checklist
For years, executives have been automating for efficiency, freeing workers from repetitive
tasks, streamlining the back office and looking for cost savings. Now, they are exploring
intelligent automation to establish thinking processes—processes that communicate realtime insights to employees, customers and partners across an expanding ecosystem. The
ability to add intelligence to automation opens a new universe of possibilities that will have
a profound impact on the way organizations operate and the way work gets done. More than
anything else, intelligent automation will be a defining factor for the future workforce.
Published By: Bluecore
Published Date: Mar 04, 2019
Historically, this diversity in both product assortment and customers presented unique
challenges for Discount School Supply when it came to matching unique groups of
customers to the products that fit their needs.
Recognizing the importance of overcoming this challenge, Peter Walter, Director of
eCommerce Marketing at Discount School Supply, began the search for a solution. That
search led him directly to Bluecore.
The scalability of its EP-LAN lets MMC Corp seize new opportunities without adding infrastructure. For example, Scales and Trusler are looking at virtual desktops or virtual desktop image [VDI] files for some offices and even job sites. “We’ll probably have to scale some bandwidth internally for that,” Trusler notes, “but if we do the VDI internally or we do it with an external third party, it doesn’t really matter… because we can get them on that EP-LAN network and we can get the bandwidth that we need… quickly.”
EP-LAN is scalable. In most cases, adding additional services at a specific customer location can easily be turned up by Spectrum Enterprise remotely. Choosing a fiber EP-LAN over MPLS not only met the challenge to connect MMC Corp locations: it created an IT platform that continues to scale to support rapid expansion and innovation.
To keep up with rapid growth and stay ahead, disruptor fintechs must stay agile and go on innovating. Bangkok-based Forth Smart provides payment gateways that turn cash into digital currency via its thousands of vending machines. They needed to approach ITin new ways in order to free up budgets, resources and imaginations to focus on innovation. Oracle Cloud Specialist Marek Winiarski, talked to Forth Smart’s Data Scientist, Pawarit ‘Taa’ Ruengsuksilp about how the company has made cost savings and improved customer experience by adopting Oracle Autonomous Data Warehouse.
Join Oracle’s CX and Marketing Strategy Director, Wendy Hogan, and Senior Vice President Oracle Marketing, Shashi Seth, as they tell how AI, machine learning and data science can engage customers, automate tasks and build ROI. Reaching the right customers on the right channel at the right time, brings rewards for CMOs who embrace these innovations, including engaged customers and increased ROI. Be inspired by the new-generation AI, machine learning and data science and take your marketing to the next level.
Watch the webinar.
Join Oracle’s Director CX Strategy EMEA Director, Harald Behnke and Daryn Mason, Independent Customer Experience Leader, as they list their top three hyped technologies, and discuss innovations such as conversational Interface, AI and IoT.In particular, customer experience is all about personalised intelligence at scale, and IoT connects product to Front Office with convenient new options. Find out what’s happening in customer experience across the globe, and get inspired by the smart revolution.
“Convergex takes a great deal of pride in making its clients’ interests and service needs of top priority,” says CIO Ann Neidenbach. “We like to tackle the industry’s toughest challenges—from complex trades to complex business solutions. Since regulation changes in 2008, there’s been a proliferation of places to trade. In the US alone, there are over 50 light pool (LIT) and dark markets. This makes it incredibly expensive, complicated, and very difficult for our customers to find best execution. They’re seeking liquidity and trying to figure out the best place to fill their orders. We’re trying to simplify that for them. “Convergex historically had consisted of several different affiliated companies, which meant that we had silos of trading systems, technology solutions and data. As a result, it was difficult to understand the revenue and profitability for each client across our businesses.” “My number one objective is to help us improve operational efficiencies, and I’m doing that in
The quality of a customer care strategy can make
or break a company. Simply resolving a customer
service issue or complaint is no longer enough—
in a compettve, customer-obsessed environment,
there is always room for improvement.
In a recent research report on Customer Efort,
Interactons found that customers simply aren’t
willing to spend a lot of tme getng their issues
resolved. That’s why brands today need to design
a modern customer care strategy that not only
addresses their customers needs, but also removes
efort and frustraton. And do all of this while
reducing the ever increasing cost and complexity
of customer care.
So how do you get started with developing a
successful customer care strategy? We’ve outlined
4 steps that address the major points you need to
consider when building a customer care roadmap.
As customer care channels continue to evolve and
expand, there’s been a lot of debate about which channels
customers actually prefer to interact with brands. Many
reports say that millennials prefer digital channels—like web
chat or texting—while older generations still prefer voice
channels. Previous Interactions research has shown that
this isn’t necessarily the case, and that the issue of channel
choice is often far more complex—depending on factors
such as the company consumers are trying to contact,
and the complexity of the issue the consumer is trying to
First Citizens Bank
First Citizens Bank & Trust Company is a chartered commercial bank offering a complete line of financial services, including personal and business banking, investment and insurance services, wealth management, and more.
MoneyLIVE’s annual survey of over 600 banking professionals found that traditional banks face a significant challenge when it comes to building AI-powered customer journeys.
75% believe that as the use of AI intensifies, banks will struggle to recruit the necessary expertise.
84% fear regulatory and liability issues surrounding AI.
Just 7% think their organization’s use of AI is highly sophisticated.
But for banks to keep pace with challengers and FinTechs, it’s crucial that they harness this continually evolving technology.
Download this chapter of MoneyLIVE's The Future of Retail Banking Report 2018/19 now and understand how TIBCO’s Connected Intelligence Platform, with the use of AI and machine learning algorithms, can help with banks’ digital transformation needs.
Digital Transformation of America's largest family controlled financial services institution with a history dating back to three generations. Learn how the role of data changed at the bank during a continued evolution of customer experience. First Citizens Bank has been using TIBCO's integration and advanced analytics technology to provide a seamless, consistent, customer self-service experience, to tackle fraud, or to provide more accurate and proactive financial services.
Credit Union Times is the nation's leading independent source for breaking news and analysis for credit union leaders. For more than 20 years, Credit Union Times has set the standard for editorial excellence and ethical, straight-forward reporting.