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Published By: SendBird     Published Date: Nov 13, 2019
On this webinar, Accolade Director of Product Management, Hiren Bhavsar and Director of User Experience, Christine Eng shared how Accolade uses in-app messaging to provide better patient engagement and continual care. In this replay you will learn: Why chat is an important piece in delivering better healthcare experience for Accolade How Accolade went about creating a chat experiences for their members How you can plan your in-app chat strategy
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SendBird
Published By: Oracle     Published Date: Nov 06, 2019
Ever wished you could identify talent that’s likely to leave, so you could act quickly and ensure it stays? By gleaning insights from data, you could know in advance what needs to be done to keep your star hires engaged. Our new video tutorial shows how managing data at scale and speed enables you to increase employee satisfaction, reduce turnover and control recruitment costs. Explore how you can keep hold of your talent in this new video tutorial.
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Oracle
Published By: ttec     Published Date: Nov 04, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec
Published By: ttec     Published Date: Oct 29, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future
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ttec
Published By: Adobe     Published Date: Oct 24, 2019
With the right solution, electronic signatures are cost effective and simple to deploy. Perhaps because they seem so logical in today’s digital world, some organizations tend to overlook e-signatures to reduce costs, improve productivity and mitigate risk. Research and customer experiences show that with e-signatures, organizations can: • Shorten sales cycles from eight days to three hours • Reduce costs by approximately 30% and increase revenue by more that 35% • Significantly improve hiring and onboarding – in some cases, as much as 80% less time to process new hires Here are some of the key reasons why e-signatures are essential to any organization’s move to digital processes.
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Adobe
Published By: Workday     Published Date: Oct 22, 2019
Bringing HR and Payroll together in a single system can not only help you streamline your hire-to-pay process but also boost efficiency and agility across the organization. Read now to learn how one source for all your people data can help HR and Payroll become stronger partners to the business.
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Workday
Published By: ttec     Published Date: Oct 16, 2019
As customer service organizations grow more complex, the day-to-day work of a contact center agent will change. Automation will tackle simple, repetitive tasks; agents will need different skills to handle more complex requests. This report helps contact center leaders understand how they need to hire a different type of workforce as AI, automation, and the changing nature of contact center work impact agent responsibilities, metrics, and performance — and what that means for customer experiences in the future.
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ttec
Published By: Workable     Published Date: Oct 09, 2019
Do you need an ATS? Broadly speaking, we’ve found three common scenarios driving the search for a better way to hire: Growing pains - companies with growing pains are typically looking for some predictability and structure across candidate sourcing and hiring. Drowning in email and spreadsheets - companies are looking for more efficient ways to manage candidates and collaborate as a team Outdated software - companies are looking for a modern, efficient approach to deliver on the original promise of an ATS A modern ATS, chosen with the right criteria, will relieve these common pain points. Take a step back and think about how your recruiting could be improved with the right tool.
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Workable
Published By: Workable     Published Date: Oct 09, 2019
In every organization, the recruiting process generates data: how long it took to fill one role, how many candidates progressed to the final hiring stage or how many comments hiring teams exchanged until they made a hire. Through tracking metrics, you can get tangible evidence of how successful your recruiting process is, rather than relying on intuition. In this guide, we put together everything you need to know to start making the most out of your recruiting data. You’ll find: A list of common recruiting metrics to track. A detailed look into five of the most important KPIs. How to collect data and track metrics consistently over time.
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Workable
Published By: KPMG     Published Date: Oct 04, 2019
Life is coming at us fast, so our thinking about policy solutions for the future needs to be bigger, bolder and much more imaginative. We have just launched the second edition of Reimagine public policy. 20 truly, disruptive and innovative ideas to help solve today’s policy challenges. Four of them are brand new for this year – Reimagine high streets, digital platforms for life-long learning, workforce and migration. The Reimagine ideas show how to: • Revitalise the Great British High Street • Remove the need for any family to choose between heating and eating • Match hirers and firers to give workers facing redundancy new skills
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KPMG
Published By: Oracle     Published Date: Sep 25, 2019
Ever wished you could identify talent that’s likely to leave, so you could act quickly and ensure it stays? By gleaning insights from data, you could know in advance what needs to be done to keep your star hires engaged. Our new video tutorial shows how managing data at scale and speed enables you to increase employee satisfaction, reduce turnover and control recruitment costs. Explore how you can keep hold of your talent in this new video tutorial.
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Oracle
Published By: HireVue     Published Date: Sep 23, 2019
Organizations in every industry are using video interviewing to increase quality of hire, decrease time to fill, and promote diversity. In this eBook, we share the secrets to their success. YOU’LL LEARN: • The two ways you can use video interviews to hire better, faster, and more inclusively • Step-by-step instructions to maximize the impact of video interviewing • Why conventional screening misses great candidates • The science behind uncovering top talent during the hiring process You’ll also learn how 4 different companies are leveraging video interviews to increase new hire diversity, increase quality, and radically reduce time to fill.
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HireVue
Published By: PwC     Published Date: Aug 19, 2019
There are 56.7 million contingent workers, including temporary or part-time workers, freelancers, consultants, and independent contractors in the US, making up approximately 40% of the US workforce today. In fact, 76% of HR leaders plan to hire contingent workers to deliver on growth objectives, In PwC's Future of Work study, nearly 50% of survey participants said that employees will work for more than one employer at a time, making it critical to actively manage their commitment and productivity during employment periods. Learn how to streamline the entire experience of on-boarding and retaining contingent workers to drive the greatest results for everyone involved
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PwC
Published By: Trend Micro     Published Date: Aug 07, 2019
As the threat landscape evolves, organizations have accepted the fact that they have to take a more proactive detection approach to advanced threats rather than relying on traditional defenses. As a result, customers have turned to detection and response tools that allow for proactive “hunting” for Indicators of Attack (IoA) and reactive “sweeping” for indicators of compromise (IoCs). Once found, those tools are required to automatically respond to attacks or to at least provide for an action from the Incident Response (IR) staff. Unfortunately, due to the number and complexity of both these attacks and the detection/response tools, organizations struggle to hire enough qualified staff and stay on top of the discovered threats. This is compounded by a worldwide cybersecurity skills shortage. Managed detection and response (XDR) provides advanced threat hunting, detection, and response as a service to organizations that seek assistance for their own IR staff, or for those who wish to o
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Trend Micro
Published By: Workday     Published Date: Jul 30, 2019
Aligning your workforce plan to greater business objectives doesn’t have to be a struggle—especially when you get the basics right. This whitepaper outlines the 10 fundamental steps for creating an effective strategic workforce plan and how technology can help put it into action.
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Workday
Published By: 15five     Published Date: Jul 24, 2019
The most effective practices that support employees and improve morale. When people become overly-stressed, their work will suffer, they will disengage, and your turnover rate could go through the roof. As a manager, it's your job to hire people of good character and to create a space where they can feel confident in how they show up and perform their work. Download this quick guide on how to improve morale with your team or company
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15five
Published By: DocuSign     Published Date: Jul 12, 2019
As you know, HR plays a critical role in recruiting, hiring, training, and retaining the lifeblood of your business: people. But despite HR’s strategic role, it has traditionally lagged behind other departments in terms of adopting user-friendly, employee-focused technology investments. Legacy tools and reams of paper are still often used to prepare, sign, act upon, and manage the overwhelming document load, from recruitment and onboarding to performance management and off-boarding.1 The combination of outdated processes and additional paperwork limits HR staff’s ability to do their most important job: hire and support employees. That’s changing as HR turns to the cloud to digitize the agreement process. According to a 2018 PwC survey of HR executives, 75 percent of respondents said that they’ve moved at least one HR process to the cloud, while 40 percent have core systems (talent and acquisition management and HR information systems, for example) in the cloud.2 And those efforts are
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DocuSign
Published By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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Genesys
Published By: CareerBuilder     Published Date: Jun 07, 2019
Do you ever wonder how companies like Google, Hilton, Facebook and Southwest consistently rank on “Best Places to Work” lists? It’s more than fancy perks — like free gourmet meals and snacks, pet-friendly offices and nap pods — that make employees clamor to work at these companies.
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CareerBuilder
Published By: Workday     Published Date: May 21, 2019
Aligning your workforce plan with greater business objectives doesn't have to be a struggle – especially when you get the basics right. This whitepaper outlines the 10 fundamental steps for creating an effective strategic workforce plan and how technology can help put it into action.
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Workday
Published By: HireVue     Published Date: May 01, 2019
THE BEST GRADUATE TALENT CAN COME FROM ANYWHERE This isn’t to say you can’t have a shortlist of “top schools” - but you should make every eort to cast as wide a net as possible. A college recruiting process that doesn’t scale misses out on the opportunity to increase workplace diversity, bolster employee retention, and select from a pool of the highest quality candidates.
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HireVue
Published By: HireVue     Published Date: May 01, 2019
MOST HIRING IN THE 21ST CENTURY IS JUST A DIGITALIZATION OF HOW I T ’ S A LWAYS BEEN DONE With new technology, you can fundamentally reengineer it to be faster, more accurate, and more inclusive of underrepresented groups. This white paper will show you how world-class recruiting departments are seeing drastic improvement in time to hire, better quality hires, and increases in new hire diversity. They’re reimagining hiring so the interview is at the beginning of the hiring process.
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HireVue
Published By: Workday     Published Date: Apr 30, 2019
Aligning your workforce plan with greater business objectives doesn't have to be a struggle – especially when you get the basics right. This whitepaper outlines the 10 fundamental steps for creating an effective strategic workforce plan and how technology can help put it into action.
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workday, workforce technology, digital strategy
    
Workday
Published By: Workday UK     Published Date: Apr 25, 2019
Aligning your workforce plan with greater business objectives doesn't have to be a struggle – especially when you get the basics right. This whitepaper outlines the 10 fundamental steps for creating an effective strategic workforce plan and how technology can help put it into action.
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workday, workforce technology, digital strategy
    
Workday UK
Published By: CareerBuilder     Published Date: Apr 24, 2019
As it stands today, 33 states – Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Utah, Vermont, Washington, West Virginia – and Washington D.C. now permit the medical use of marijuana. Currently, there are ten states that have authorized the legal use of marijuana for anyone 21 years old or older (Calif. is “over 21-yrs old”): Alaska, California, Colorado, Maine, Massachusetts, Michigan, Nevada, Oregon, Vermont and Washington (and Washington D.C.). Although criminal and civil penalties saw a dramatic change, it’s imperative to note that each of these states’ laws specifically provide that employers do not need to accommodate employee marijuana use at work. Employers are still authorized to prohibit the use of “recreational” marijuana,
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CareerBuilder
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