5G will be a transformative force, offering enhanced mobile broadband and enabling a huge volume of machine to machine communications, based on its ultra-reliable, and low latency network. For comms service providers it puts them in a strong position to offer new services, including in the Internet of Things (IoT), visual computing, analytics, and enhanced mobility.
Download this white paper to learn six reasons why XO UCaaS is the right hosted solution for your business:
- Lower your 'total cost of ownership'
- Business continuity assurance
- Eliminates obsolescence
- Always the right size
- Focus your IT team on business performance
- Empower a fully distributed and mobile workforce
Published By: 8x8 Inc.
Published Date: Feb 13, 2017
iCruise.com, one of the largest sellers of cruises in the US, needed a total communications solution with both hosted phone service and a cloud contact center. Only 8x8 was able to deliver a complete and integrated approach to customer service
The term “Proactive Customer Care” has been used by many vendors and Communications Service Providers (CSPs) for several years in the telecoms industry. It has generally come to mean “Understand the reason for a customer’s concern, or potential issues, with their service before the customer takes direct action.”
Published By: FICO EMEA
Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial.
Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content.
o Prevent account churn
o Optimise service utilisation
o Segment accounts
o Tailor the contact method to the account
Published By: Singtel
Published Date: Oct 28, 2014
Examine the three broad challenges that Financial Services Institutions (FSIs) face today: compliance and risk management,
consolidation and innovation. To address these effectively, FSIs require an Information and Communication Technology (ICT) infrastructure that offers both the security and reliability of their legacy communications systems as well as the flexibility and scalability that new generation networks provide, in order to adapt and innovate in the highly competitive financial services environment.
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
Published By: BlueHornet
Published Date: Apr 12, 2010
Email marketing service provider BlueHornet recently partnered with mobile marketing solutions provider SmartReply to develop an automated sign up process via mobile text messaging for email marketing communications. In this free case study, learn how Chuck E. Cheese's, a nationally recognized leader in full-service family entertainment and dining, used text messaging as a sign up method for their Chuck E-Club email program to grow their email list and increase engagement levels.
Comfort & Security in the Cloud - Read this white paper to learn how communications as a service delivers superior technology stability and resiliency. Learn about the world of the contact center and the technology today that offers richness and more
De nombreuses organisations et entreprises dans le monde entier disposent de pièces vacantes, autrefois remplies de câbles, de boîtes noires et de voyants clignotants. Ces locaux abritent une armoire téléphonique poussiéreuse, ne contenant qu'un seul terminal, ou parfois un baby-foot que les employés du service informatique utilisent pour décompresser. Le cloud, et notamment les communications via le cloud, sont à l'origine de cette transformation qui a bouleversé le paysage informatique. Certains professionnels de l'informatique ont accueilli ce changement à bras ouverts. D'autres préparent la migration progressive de leurs services vers le cloud. D'autres enfin conservent leur solution sur site, par choix ou par nécessité.
The use of pollable remote access units enable integration of phone systems with telecommunications management, plus system-wide access, monitoring and alarm notification that includes unmanned remote sites. Few telephone networks connect a user base that is involved in such a multitude of vital services as local government.
Published By: SundaySky
Published Date: Mar 06, 2018
Cox Communications has been a SundaySky customer for five years, running personalized video ad programs through traditional video publisher channels. At the end of 2016, Cox Communications expanded that program to Facebook to see if greater levels of personalization and performance could be achieved by combining the dynamic capabilities of SmartVideo technology with the reach of the Facebook ads platform.
The program targets recent Cox website visitors on Facebook and delivers them a relevant video ad with offers related to products and services they had viewed on Cox.com. The program leverages SundaySky’s SmartVideo platform to achieve Cox’s online revenue goals of maximizing the number of revenue-generating orders on its website while also lowering the cost per acquisition (CPA) as the program optimizes.
Cloud communications provide myriad benefits for organizations, including speed of deployment, the ability to future-proof infrastructure and applications, business continuity, predictable monthly payments, and many more. Most organizations turn to the cloud in order to cost-effectively access enhanced capabilities while eliminating the complexity of deploying and managing premises-based solutions. Cloud-based contact center solutions offer additional benefits, notably the ease of adding or removing agents as needed based on fluctuating or seasonal traffic, ease of deploying remote or at-home agents, and ease of adding multi-channel services.
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
Today, 84% of IT organizations view automation as a top investment priority for delivering on business outcomes. Explore key priorities and trends based on IDC’s global survey of 164 IT professionals, including the role of automation across “IT silos” and virtualization, cost efficiencies and process standardization, and market maturity. Read this new IDC survey to learn more.
Unified Communications offers a host of benefits to SMBs and large enterprises alike. But every organization needs to determine whether a premises-based UC solution or a cloud-based hosted service is the best fit for its own situation. This decision guide takes you through a list of important considerations to help you do just that.
Telecommunications services are becoming more and more complex. They now run over virtual network paths, less constrained by individual pieces of hardware. Get this white paper and see how service quality management solutions from IBM can improve the customer experience.Learn how telecomm providers can deliver optimal service quality
While holding the promise of HD quality, enriched services, and the benefits of a common packet switched access infrastructure, the adoption of infrastructure-based voice over LTE (VoLTE), along with rich communications such as video and real-time messaging, has stalled over the last few years with concerns around quality, security, and cost. During that time, the value of the phone number as a globally significant user ID and key services such as SMS and MMS have been relegated by phone manufacturers, over the top (OTT) services, and even the subscribers themselves as “technologies of last resort.” Finally, the proliferation of 4G, together with the emergence of network functions virtualization (NFV), powered by Intel®, Hewlett Packard Enterprise* (HPE), and Metaswitch*, is allowing network operators to take charge of the consumer’s communications experience, once more.
Published By: iDirect
Published Date: Oct 13, 2011
In an insightful report from iDirect, find out why satellite is the best option for delivering cost-effective, reliable, broadband connectivity to any location. Today's satellite networks are enterprise-class platforms built on IP; offering seamless integration with existing communications technology. In addition, satellite now delivers up to 99.99 percent network availability and meets new security regulations, such as AES encryption. Get the facts on satellite for the smart grid and learn how satellite services can deliver the security, latency, and reliability required for all core utility applications. Download the report.
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