help desk

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Published By: Clarus Systems     Published Date: Mar 18, 2008
In this document, you'll learn to enable the successful execution and completion of IPT Deployment projects through a standardized set of processes and methodologies based upon Information Technology Infrastructure Library (ITIL) standards.
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itil, clarus systems, ipt, ip telephony, unified communications, cisco, callmanager, best practices, voice engineering, pdioo, strategies, deployment, operations, day 1, day 2, clarusipc, automated testing, business intelligence, performance management, configuration management
    
Clarus Systems
Published By: Business-Software     Published Date: Apr 02, 2009
With help desk automation, companies can increase collaboration and information-sharing among the various departments that play a role in customer satisfaction, including customer service, product development, and quality assurance, as well as field consultants and support staff. Additionally, help desk automation can tightly integrate both internal and external support processes. Learn more today!
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itil, itsm, service management, help desk, automation, customer satisfaction, loyalty, retention, end-to-end
    
Business-Software
Published By: Cisco     Published Date: Dec 04, 2015
Gartner defines contact center infrastructure (CCI) as the products (equipment, software and services) needed to operate call centers for telephony support and contact centers for multichannel support. This type of infrastructure is used by customer and employee service and support centers, inbound and outbound telemarketing services, help desk services, government-operated support centers, and other types of structured communications operations.
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cisco, gartner, magic quadrant, contact center, infrastructure, telephony support
    
Cisco
Published By: GSS Infotech     Published Date: Jun 11, 2013
Organizations in the SMB segment are constantly looking at new ways to remain competitive. One path is to improve efficiency by streamline and improving core business practices.
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gss infotech, service desk, smb, help desk, smb service desk function, software tools
    
GSS Infotech
Published By: LogMeIn     Published Date: Mar 01, 2012
Traditional remote access and meeting tools were not designed as remote support tools for helpdesks and IT professionals. LogMeIn consults daily with helpdesk and operations managers and here's what we've learned are the top five hidden costs of using legacy tools to provide remote support.
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support tools, customer support, technical support, technology, it support, service desk, help desk
    
LogMeIn
Published By: Samanage     Published Date: Apr 24, 2014
As you evaluate Service Desk and Asset Management solutions in the marketplace, you likely have a set of requirements for features and functionality. But have you considered other key factors that will set you up for success with a cloud-based ITSM solution that might not be so obvious? Not evaluating solutions based on these considerations can delay implementation, driving up costs and causing undue stress for the IT professional. Don’t let them stop you in your tracks; instead, consider these criteria when making your solution decision and to gain greater organizational acceptance.
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samanage, service desk, asset management, itsm, it service management, itsm, itsm solutions, itsm tools, itam tools, itam solutions, it ticket management system, it workflow, it help desk, cloud-based solutions, saas solutions, it service desk, asset management, it service portfolio, it service catalog, itil software
    
Samanage
Published By: Zendesk     Published Date: Jan 19, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: Zendesk     Published Date: May 21, 2018
Customers are more technically savvy than everand have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers onlyseek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Zendesk     Published Date: Jun 29, 2018
Customers are more technically savvy than ever and have come to prefer the DIY approach to solving their issues and answering their own questions. Years of research by ICMI has confirmed that customers prefer to resolve issues themselves and within their channels of choice. Furthermore, customers only seek direct interactions when they unsuccessfully exhaust their self-service options. This is backed up by data from American Express, which found that 48% of consumers prefer to speak with a customer service rep when dealing with complex issues, but only 16% prefer the same contact for simple issues. The goal of this paper is simple: We want to help you build an all-in-one knowledge base, community, and customer portal. All of which can be accomplished with a help center like Zendesk Guide.
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Zendesk
Published By: Freshdesk     Published Date: Aug 15, 2016
A Zombie-apocalypse is not something that keeps most support teams paranoid about. After all, it isn’t something that happens every day. But that is exactly what’s so scary about it? Zombie attacks can stem out of pretty much anything, right from a barrel of toxic gas that was accidentally opened, to a Black Friday sale with deep discounts on the latest gadget. And you can be pretty sure that the attack is going to start quick and grow big with very little warning. Unless your support team is ready when it strikes, you might wake up the next morning to find a burnt-up help desk, and a lot fewer customers. So how can you can you get your customer support to be ready for the zombie apocalypse? This guide will walk you through everything you can and should do to make your support team proactive before the zombies rise, effective during the attack, and heroes after.
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Freshdesk
Published By: 8x8 Inc.     Published Date: Feb 24, 2017
Before moving to 8x8, MOBI had a premises-based telephone and contact center system. “We had a lot of points of failure inside of our building. And because our help desk and contact center is so critical we absolutely had to do something about it.” Mobi wanted one system to handle all interactions with their customers, primarily phone calls and instant messaging. According to Mobi, “What stood out about 8x8 was that everything was managed under one roof.” Mobi has been able to achieve this with 8x8’s integrated Virtual Office and Virtual Contact Center solutions.
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8x8, mobi, webinar, contact center, customer interaction
    
8x8 Inc.
Published By: Zendesk     Published Date: Aug 22, 2017
Shopping around for customer support software? Here’s our cheat sheet with over 50+ questions to ask each vendor in your RFP. We know evaluating vendors can be overwhelming, but hopefully armed with this insider knowledge you’ll feel like a pro.
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customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal, help center, ticketing system, support ticketing, customer support agent
    
Zendesk
Published By: TrendMicro     Published Date: May 09, 2011
Download this paper to learn how the right endpoint security for virtual desktops will help your enterprise achieve cost and efficiency advantages from virtual desktops.
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trendmicro, endpoint security, virtual desktop infrastructure, vdi
    
TrendMicro
Published By: Apple Corporation     Published Date: Jan 20, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards
    
Apple Corporation
Published By: Apple     Published Date: Jan 23, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards
    
Apple
Published By: Apple Corporation     Published Date: Nov 19, 2012
Our Apple Business Experts are ready to help you find the perfect setup for your organization, from custom desktop and mobile solutions to hardware, software, and more.
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ipad, ipod, apple, ipad2, tablet, ipad tablet, apple iphone, itunes, ipod mp3 player, airport, displays, isight, magic mouse, magic trackpad, remote, superdrive, time capsule, wireless keyboard, keyboards
    
Apple Corporation
Published By: IBM     Published Date: Jan 13, 2009
This treasure trove of information can help cut IT support costs and boost service desk success.
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aldon, itil, it infrastructure library, it processes, process automation
    
IBM
Published By: Arcserve     Published Date: Feb 26, 2015
In typical organizations, most data resides outside the data center, so it is important that the protection of desktop and laptop computers is given the same priority as file servers and application servers. Have you deployed the right data protection strategy for endpoints? We’re here to help! Arcserve UDP offers a FREE Workstation edition product that specifically focuses on backing up data on endpoints. Not only can desktops and laptops be protected for FREE with award-winning technology that minimizes bandwidth and storage requirements, but they can participate in the global deduplication schema offered by UDP (for 30 days), and have their data protected in public and private clouds, and more! This is too good to pass up! Get your FREE Arcserve UDP Workstation edition now.
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arcserve, unified data protection, software download, bandwidth, deduplication
    
Arcserve
Published By: Aternity     Published Date: Jul 20, 2012
Read in only 5 pages about how Global 2000 organizations are monitoring end user behavior in physical and virtual desktop environments with Aternity's Frontline Performance Intelligence Platform. Monitor the Cloud, drive SLAs, Citrix/VDI monitoring, and much more.
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technology, help desk, management, it management
    
Aternity
Published By: En Pointe Global Services     Published Date: Jan 25, 2010
So how do you make sure you will gain the benefits of outsourcing and avoid the pitfalls? We have done the research and drawn from our own experience to bring you.
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en pointe global services, outsourcing, help desk, it service delivery, single point of contact, spoc, roi
    
En Pointe Global Services
Published By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
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avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
    
LANDesk
Published By: BMC Software     Published Date: Jul 01, 2011
You can implement help desk processes based on ITIL easily with reduced up-front costs and automatic upgrades.  Used by more than 72,500 companies worldwide, the Force.com platform is the most widely used Cloud platform in the world.  Gain insights into the benefits of running your help desk in the cloud. Download this BMC Software white paper from Web Buyer's Guide to learn about a faster, more cost-effective, ITIL-based help desk solution than ever before possible
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itil, help desk software, bmc, cloud based help desk, simple, affordable, bmc software, drive profit, reduce risk
    
BMC Software
Published By: Frontrange     Published Date: Mar 13, 2013
Recent new technology introductions are fundamentally changing the way we utilize and manage IT resources. This whitepaper shows how these new processes and automation solutions deliver the agility and extensibility to maintain performance and relia
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it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager, help desk software, hybrid it service management, heat help desk, client management, network discovery software, software audit, pc hardware inventory software, hardware software inventory, hardware inventory, pc hardware inventory, audit service level agreement, network inventory
    
Frontrange
Published By: Dell     Published Date: Sep 18, 2017
The workplace is changing and the one-size-fits-all approach to technology is changing along with it. As a result, your organization may need to rethink how to keep productivity high, promote collaboration, delight employees with the latest devices all while keeping IT within budget. This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready. Access the eGuide from Dell and you will learn: • How the workplace and workforce is changing • What tools and solutions help IT go from maintenance to innovation • How innovation is changing notebooks, 2-in-1s, desktops and workstations • The latest Windows 10 features employees will be talking about • What you need to keep endpoints and data secure
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Dell
Published By: Dell     Published Date: Nov 09, 2017
The workplace is changing and the one-size-fits-all approach to technology is changing along with it. As a result, your organization may need to rethink how to keep productivity high, promote collaboration, delight employees with the latest devices all while keeping IT within budget. This interactive eGuide will be your one-stop resource to understand all the new innovation available in Dell’s latest notebooks, desktops, 2-in-1s and ecosystem that can keep your organization future-ready. Access the eGuide from Dell and Intel® and you will learn: • How the workplace and workforce is changing • What tools and solutions help IT go from maintenance to innovation • How innovation is changing notebooks, 2-in-1s, desktops and workstations • The latest Windows 10 features employees will be talking about what you need to keep endpoints and data secure Intel Inside®. Powerful Productivity Outside. Intel and the Intel logo are trademarks of Intel Corporation or its subsidiaries in the U.S.
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Dell
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