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Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Profitability is the oil in your agency’s engine. Without it your agency could get by for a little while, but eventually it would lose momentum and stall. Ensuring agency profitability isn’t as difficult as it may seem. In this eGuide, you will find 10 actions that you can take immediately to turn your agency into a well-oiled profitability machine
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WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Service Performance Insight (SPI Research) is a global research, consulting and training organization dedicated to helping professional services organizations (PSOs) make quantum improvements in productivity and profit. In 2007, SPI developed the PS Maturity Model™ as a strategic planning and management framework. It is now the industry-leading performance improvement tool used by over 20,000 service and project-oriented organizations to chart their course to service excellence.
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professional, services, benchmark, report, productivity, organizations, pso
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Over–servicing is a very real issue for agencies. As a business whose value is judged on the quality of service, it is all too easy for agencies to always want to go the extra mile for clients, both happy and unhappy. Our research into the creative industry shows that while 75% of agency time is spent on client work, only 70% of that time is actually billed to clients. In this eGuide, we will show you 4 ways to take more control and avoid over–servicing in your agency.
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WorkBook from Deltek
Published By: Act-On     Published Date: Jul 08, 2015
Want to create a lead scoring program of your own? Our 5-step workbook gives you everything you need to get started.
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lead generation, scoring, nurturing, marketing
    
Act-On
Published By: Esker     Published Date: Dec 23, 2015
Tired of high costs, low visibility and other headaches associated with processing fax and email orders? Let us be your guide to better order management! Read the Guidebook to learn specific ways your company can save time and money with electronic order processing while keeping customers happy.
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esker, erp, automating fax and email, order management, productivity, customer service workbook
    
Esker
Published By: Esker     Published Date: Jan 08, 2019
The AR modules offered by ERP systems are good for many things. But it’s what they can’t do that often makes the difference between a top-performing AR department and one that’s just skating by. In this fun and insightful 18-page workbook, we explore how AR automation can not only make your processes run more efficiently, but translate into strategic business benefits like: • New opportunities due to an improved customer experience • Greater scalability thanks to fewer technological restraints • Happier, more productive staff thanks to fewer manual tasks
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Esker
Published By: Silverpop     Published Date: Feb 04, 2013
Strategies, tips and worksheets designed to make the staffing and budgeting processes easier and more efficient.
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marketing, planning, organization, staffing, budgeting, process
    
Silverpop
Published By: WorkBook from Deltek     Published Date: May 04, 2018
Katherine McElroy, EVP at C3/Consulting shares her views on scaling internal processes to accommodate fast growth, robust reporting with KPIs for self-analysis, and the value of a project-based solution to improve firm efficiency and visibility.
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consulting, erp, project, psa, accommodate, kpi, efficiency
    
WorkBook from Deltek
Published By: MailerMailer     Published Date: Sep 28, 2011
This guide shows you how to leverage content marketing to position your firm as top-of-mind trusted source. Result: more qualified leads, more sales.
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content marketing, lead generation, lead nurturing, email marketing, marketing
    
MailerMailer
Published By: Esker     Published Date: Dec 08, 2014
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, csr, outbound calls, self-service, strategies, automation, electronic workflow, visibility, streamline, social media
    
Esker
Published By: Esker     Published Date: Jun 29, 2016
Approximately 79% of customers seeking customer service and support wish it were easier and more convenient to obtain.* Read the new Customer Service Workbook to discover industry tips and best practices for bringing efficiency and profitability to order management while freeing up your CSRs to: • Process orders quicker with fewer errors • Carry out customer engagement strategies • Manage order volumes at current staffing levels • Increase customer loyalty
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customer service, best practices, efficiency, profit, business management
    
Esker
Published By: Marketo     Published Date: Jul 13, 2015
Use this guide as a workbook to start using customer nurturing to drive business growth and lasting relationships.
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customer nurturing, crm, customer relationship management, best practices, customer nurturing strategy, purchase process, automation
    
Marketo
Published By: WorkBook from Deltek     Published Date: May 04, 2018
Pöyry is an international consulting and engineering company that delivers smart solutions across power generation, transmission & distribution, forestry, chemicals & bio-refining, mining & metals, transportation and water. Pöyry’s net sales in 2016 were €530 million. The company’s shares are quoted on Nasdaq Helsinki (POY1V). Pöyry has approximately 5,500 experts in 130 offices across 40 countries delivering 10,000 projects each year. As a global firm, Pöyry wanted a single, integrated ERP solution that could provide transparency and realtime visibility into finance and projects, while streamlining operations and enhancing collaboration. After evaluating a number of solutions, the organization selected Deltek. Since implementing Deltek, Pöyry has experienced numerous benefits including increased visibility and better collaboration across the entire business.
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deltek, delivery, financial, project, management, international, consulting, engineering
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
One of the agency biggest challenges is juggling multiple projects across departments while retaining complete visibility into finances, pipelines and resources management. Most agencies use multiple systems to handle each of these processes. According to The Drum Lab rats, to have “one integrated and user-friendly connected system would be the ideal solution.” Five leading agencies tested the WorkBook Agency Management system in a recent Drums Labs workshop. Testers quickly discovered the wealth of functionality, the high level of usability and the full integration that WorkBook provides to agency businesses.
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WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Marketing agencies are driven by creativity. But turning your agency’s project work into profit isn’t easy when you’re dealing with the pressures of growing client expectations, over servicing, scope creep and eroding margins. In this 3-minute video, Laura Ramos, Forrester VP and Principal Analyst, looks at the challenges and opportunities facing marketing agencies today and ways they can build strategic value with CMO clients to drive success.
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WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
In order to succeed, services firms need granular visibility across the business, extending outward to their customers. Services firms must understand that the tools, processes, and technology that got them where they are today on't get them where they need to be, competitively speaking, in 2020. New technology can help you reach your organizational goals, and if you want to lead in your market today, yous imply need to have it.
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gartner, shift, project, management, customers, erp, psa
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
It is natural for an agency to want to focus on creativity and spend less time thinking about project management. Agencies that build a referable system to draw on when scoping, planning and estimating enjoy efficiencies that eliminate repeated work and unnecessary processes - ultimately preserving creative time and energy.
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WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Built on Amazon Web Services, Deltek’s powerful ERP software delivers an enterprise level of service and collaboration. Our best-in class ERP solution maximizes end user productivity through industry and role specific functionality, while providing unparalleled speed, scalability, flexibility, security and agility for advanced performance. Deltek can help your firm better serve clients and increase profitability.
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deltek, roi, professional, services, firm, web, amazon
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Apr 26, 2018
Built on Amazon Web Services, Deltek’s powerful ERP software delivers an enterprise level of service and collaboration. Our best-in class ERP solution maximizes end user productivity through industry and role specific functionality, while providing unparalleled speed, scalability, flexibility, security and agility for advanced performance. Deltek can help your firm better serve clients and increase profitability.
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deltek, roi, professional, services, firm, web, amazon
    
WorkBook from Deltek
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
1200 people. 14 companies. Multiple projects across multiple billing structures. Imagine what an administrative nightmare that would be.
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WorkBook from Deltek
Published By: Tapinfluence     Published Date: Jun 07, 2016
Developing a successful influencer marketing strategy requires careful thought and planning. The worksheets in this workbook capture the consideration behind the strategies of many of our clients. They will guide you step-by-step through the process of developing a solid influencer marketing strategy for your brand. We suggest you start with worksheet #1, and then move through the remaining worksheets in order.
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marketing, content marketing, best practices, business optimization, business practices
    
Tapinfluence
Published By: Tapinfluence     Published Date: Jun 13, 2016
Developing a successful influencer marketing strategy requires careful thought and planning. The worksheets in this workbook capture the consideration behind the strategies of many of our clients. They will guide you step-by-step through the process of developing a solid influencer marketing strategy for your brand. We suggest you start with worksheet #1, and then move through the remaining worksheets in order.
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marketing, content marketing, best practices, business optimization, best practices
    
Tapinfluence
Published By: WorkBook from Deltek     Published Date: Jul 20, 2018
Competitive threats and mushrooming client demands erode the bottom line for many agencies. This eBook provides actionable steps to help you keep your best employees and deliver profit growth, by: • Ensuring you get paid enough for every engagement • Empowering your staff to reign in over-servicing • Making your strategic value clear to clients
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WorkBook from Deltek
Published By: Trapit     Published Date: Apr 06, 2015
Every sales organization strives to acquire new customers, shorten its sales cycle, and grow lifetime value. Social selling can help you achieve those goals. But being successful with social selling takes planning. This workbook outlines what you need for a successful launch of a social selling program.
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social selling, customer aquisition, trapit, social selling programs, content strategies
    
Trapit
Published By: EMC Backup & Recovery Solutions     Published Date: Aug 06, 2008
This workbook helps you assess current needs and usage and determine where deduplication can positively affect your IT consolidation initiatives, help reduce costs, and create a more "green" environment.
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emc, data domain, efficiency, vmware, server consolidation, servers, data integrity, backup, recovery, idc, roi, it costs, infrastructure, dedupe, deduplication
    
EMC Backup & Recovery Solutions
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