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Establish ITIL Infrastructure Library (ITIL) Processes to Align Your IT With Business Objectives

Published By: IBM
IBM
Published:  Aug 21, 2008
Length:  16 pages

Today, an IT-driven, customer-centric business approach isn’t a luxury — it’s imperative. More and more businesses are moving out of a cost-centric view of their IT potential and into a realization that IT can transform business processes. This white paper shows how you can maximize your IT function by leveraging ITIL best practice processes. These guidelines can help you effectively manage IT changes, assets, personnel and service levels all while reducing costs—going beyond simple IT asset management to deliver proactive IT business improvements.



Tagsitil, best practices, service management, asset management, ibm, ibm mi, ibm grm