Are you looking for new inspiration to move forward with ITIL in these tough economic times? Join us as we talk with Erin Casteel, Solutions Architect with BMC Software and draw on Erin's wealth of experience as an ITIL consultant for tips on leading change in the organization. Learn how you can avoid reinventing the wheel, what it really means to sell ITIL in the organization, and why it pays to find opportunities in crises.
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