> BMC ESM > Taking the Service Desk to the Next Level.

Taking the Service Desk to the Next Level.

Published By: BMC ESM
BMC ESM
Published:  Jul 22, 2009

Listen to this conversation with Doug Mueller to learn how standards and processes have evolved to bring us the service desk of today and tomorrow. Discover what changes in direction surprise even Doug as he builds architecture for efficient service desks. Doug's enthusiasm for taking the service desk to the next level is noticeable in this podcast, and you just might come away with some new perceptions of the service desk of the future.



Tagsservice desk, architecture, podcast, cto, bmc, podcast, customer service levels, outsource