As IT evolves towards a more business-aligned position, it must seek out new ways of working that support more effective operations, service creation, and service delivery. These include technologies, processes, and a culture that supports higher levels of accountability, as well as more dynamic responsiveness to business needs. This white paper looks at two of the most fundamental and conflicted concepts surrounding these requirements: BSM and the CMDB system; focusing on CMDB requirements as they support a BSM strategy, and highlighting ASG's offerings in that context.
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