Configuration Management is at the heart of the IT Infrastructure Library (ITIL®) and forms the foundation for Business Service Management (BSM). In fact, it is safe to say that neither the ITIL IT Service Management (ITSM) processes nor the BSM functions that leverage ITSM can be efficiently carried out without accurate configuration and dependency information. Lacking a clear understanding of the ways in which hardware and software assets interconnect, and which ones depend on others, IT organizations must resort to managing today's complex business services via trial and error. This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.
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