The professional services organization is a rising revenue star. That's why it's critical to effectively monitor and measure day-to-day operations. But with hundreds of different Key Performance Indicators (KPIs), where does one begin to assess the powerful impact of services? Seemingly overnight, services have become quite respectable sources of revenue and margin. This new SPI white paper provides guidance on developing an effective strategy for monitoring, measuring and managing your professional services organisation. Download the white paper to learn: Why managing 'below-the-line' costs is the true profitability differentiator; Definitions of standard KPIs and typical KPI targets; Results from the PS Maturity Model benchmark.
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