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Measuring the Business Impact of Support

Published By: Citrix Online
Citrix Online
Published:  Jul 01, 2010
Length:  7 pages

Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business. Download the white paper to learn how to: Choose the right indicators for measuring support performance; Establish and apply these metrics to your business; Interpret and report on tangible support values.

Tagscitrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking