Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity.
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Download the white paper to learn how to: Choose the right indicators for measuring support performance; Establish and apply these metrics to your business; Interpret and report on tangible support values.
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